Crosspoint Jobs in Houston, TX (NOW HIRING)

Position Summary:
Responsible for accurate and timely collection of patient information via an Automated Call Distribution (ACD) phone environment.
We are hiring for a Patient Access Center Rep II role that involves collecting patient information through a phone system. Key tasks include supporting patients by gathering their details, scheduling appointments, and addressing their concerns. You'll use MS Office to schedule, document patient communications, and provide customer service. The role also includes correcting insurance codes, maintaining high-quality standards, ensuring HIPAA compliance, handling inquiries, reviewing correspondence, and performing quality assurance tasks as needed. Training is 8-12 weeks in the office, depending on performance.

• Department: Revenue Cycle
• Status: Full-time
• Location: Remote (Mandatory training is 8-12 weeks in the office, depending on performance.@
  1851 Crosspoint Avenue, Houston, 77054,
• Must live in Texas (TX) **We DO NOT provide lodging or mileage reimbursement for training, mandatory meetings, etc. **

Position Key Accountabilities:

• Provides inbound call support for patients that includes obtaining caller demographics, insurance information, and scheduling appointments.
• Responsible for navigating MS Office documents in order to obtain information in a scheduling environment.
• Addresses patient concerns within duration of initial call or escalates to Team Lead if necessary.
• Documents patient communications accurately and provides customer service to both patients and UTP clinic locations based on protocols set for each clinic, and follows up as required.
• May identify corrections to insurance plan codes, and works with PAC leadership to update systems, and protocol manuals as needed.
• Maintains a 95% or higher QA score per departmental QA process.
• Responsible for complying with all policies and procedures regarding HIPPA compliance.
• Identifies and handles a variety of routine to complex customer or prospect inquiries or requests.
• Reviews incoming correspondence and promptly takes appropriate action.
• Performs QA as assigned by Team Lead or direct supervisor.
• Performs other duties as assigned.

Certification/Skills:

• None

Minimum Education:
High School Diploma or equivalent required Graduate from a vocational business school with a minor in a job related field preferred
Minimum Experience:
1 year of hospitality and/or hospital/medical front office, patient access experience required Experience within a call center environment preferred May substitute required experience with equivalent years of education beyond the minimum education requirement.
Physical Requirements:
Exerts up to 20 pounds of force occasionally and/or up to 10 pounds frequently and/or a negligible amount constantly to move objects.
Security Sensitive:
This position is a security-sensitive position pursuant to Texas Education Code §51.215 and Texas Government Code §411.094. To the extent that a position requires the holder to research, work on, or have access to critical infrastructure as defined in Texas Business and Commerce Code §117.001(2), the ability to maintain the security or integrity of the infrastructure is a minimum qualification to be hired for and to continue to be employed in that position. Personnel in such positions, and similarly situated state contractors, will be routinely reviewed to determine whether things such as criminal history or continuous connections to the government or political apparatus of a foreign adversary might prevent the applicant, employee, or contractor from being able to maintain the security or integrity of the infrastructure. A foreign adversary is a nation listed in 15 C.F.R. §791.4.
Residency Requirement:
Employees must permanently reside and work in the State of Texas.