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Crm Jobs in Rochester, NY (NOW HIRING)

Lthc

Director, CRM Strategy & Operations

Rochester, NY · On-site

The Director, CRM Strategy & Operations is responsible for providing strategic leadership, governance, operational oversight, and continuous improvement for the Marketing & Growth division's Customer ...

Lthc

Director, CRM Strategy & Operations

Rochester, NY · On-site

The Director, CRM Strategy & Operations is responsible for providing strategic leadership, governance, operational oversight, and continuous improvement for the Marketing & Growth division's Customer ...

Stem Xpert

Oracle CRM Business Analyst

Rochester, NY · On-site

$59.25 - $81.75/hr

Good to have exposure on R12 - CRM Foundation-2 years+ Service Contracts - 1 years+ Installed Base - 1 years+ Aware of the CRM Service modules and its integration areas Functionally Yes and good to ...

Stem Xpert

ORACLE EBS( CRM modules)

Rochester, NY · On-site

$60 - $74/hr

Must have functional/Techno-functional knowledge in Oracle EBS CRM modules and very strong experience in Service Contracts, Installed Base * Should have worked for global clients in a global ...

Atria Group LLC

Salesforce CRM Big Machines

Rochester, NY · On-site

$54.75 - $72.50/hr

... chain management, e-commerce solutions, and B2B public exchanges and B2B process integration ... Work with the BAs, Dev Team & Customers to resolve technical issues * Create deployment document ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Management - Preferred * Customer Service - Preferred * Relationship Management - Preferred * Presentations - Preferred * Business Strategies - Preferred * Account Management - Preferred * Customer ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Management - Preferred * Customer Service - Preferred * Relationship Management - Preferred * Presentations - Preferred * Business Strategies - Preferred * Account Management - Preferred * Customer ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Management - Preferred * Customer Service - Preferred * Relationship Management - Preferred * Presentations - Preferred * Business Strategies - Preferred * Account Management - Preferred * Customer ...

Paychex

Relationship Manager

Rochester, NY · On-site

$59K - $93K/yr

Management - Preferred * Customer Service - Preferred * Relationship Management - Preferred * Presentations - Preferred * Business Strategies - Preferred * Account Management - Preferred * Customer ...

Paychex

Relationship Manager

Rochester, NY

$59K - $93K/yr

Management - Preferred * Customer Service - Preferred * Relationship Management - Preferred * Presentations - Preferred * Business Strategies - Preferred * Account Management - Preferred * Customer ...

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Crm information

See Rochester, NY salary details

$38.5K

$100.8K

$169.7K

How much do crm jobs pay per year?

As of Aug 27, 2026, the average yearly pay for crm in Rochester, NY is $100,768.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,200.00 and $130,200.00 per year, depending on experience, location, and employer.

What is a CRM?

A CRM (Customer Relationship Management) job involves managing customer interactions, improving relationships, and analyzing data to enhance customer satisfaction and business growth. Professionals in this role use CRM software to track customer interactions, automate processes, and personalize communications. Common responsibilities include lead management, customer support, and marketing automation. CRM specialists often work in sales, marketing, or customer service teams to optimize customer engagement and retention.

What are the key skills and qualifications needed to thrive in a CRM position?

To excel as a CRM (Customer Relationship Manager), you need a solid background in customer engagement, data analysis, and relationship management, often supported by a degree in business, marketing, or a related field. Familiarity with major CRM software platforms like Salesforce, HubSpot, or Microsoft Dynamics is crucial, and certifications in these systems are highly valued. Excellent communication, problem-solving, and organizational skills will set you apart by enabling effective collaboration with both clients and internal teams. These skills ensure the successful building and maintenance of customer relationships, driving retention and business growth.

What are the main challenges faced by a CRM professional, and how can they be overcome?

CRM professionals often encounter the challenge of balancing the needs of multiple clients while ensuring data accuracy and effective communication across teams. Staying organized and utilizing CRM software to its full potential can greatly help manage these demands. Additionally, adapting to rapidly changing customer expectations and continuously updating product knowledge are key for success in this role. Proactively seeking feedback, participating in ongoing training, and cultivating strong internal relationships can mitigate these challenges and lead to a rewarding experience as a CRM specialist.

How do you become a customer relationship management (CRM)?

To become a CRM professional, you typically need a bachelor's degree in business, marketing, or a related field, along with experience in sales, marketing, or customer service. Familiarity with CRM software like Salesforce or HubSpot and strong communication skills are also important. Certifications in CRM tools can enhance job prospects and demonstrate expertise.

Is CRM a remote job?

A CRM role can be performed remotely, especially if it involves tasks like data management, customer communication, and using CRM software such as Salesforce or HubSpot. Many companies offer remote CRM positions, but some may require on-site presence for meetings or training. The availability of remote work depends on the employer and specific job requirements.

What are the most commonly searched types of Crm jobs in Rochester, NY?

The most popular types of Crm jobs in Rochester, NY are:

What job categories do people searching Crm jobs in Rochester, NY look for?

The top searched job categories for Crm jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Crm jobs?

Cities near Rochester, NY with the most Crm job openings:

Crm jobs near you
Infographic showing various Crm job openings in Rochester, NY as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $100,768 per year, or $48.4 per hour.

Senior Salesforce CRM Manager - CRM Strategy, Data Governance, Data Integrity & Marketing Automation

MDAEdge

Rochester, NY • On-site

Full-time

Re-posted 3 days ago

Job description

Job Summary:
MDAEdge is seeking a Senior CRM Manager to take ownership of their Customer Relationship Management and Email Marketing Systems. This role focuses on optimizing data quality, enhancing system functionality, and driving business development initiatives through effective CRM strategies.
Responsibilities:
• Manage and oversee the CRM and EMS platforms, ensuring seamless functionality and data accuracy.
• Design and implement efficient reporting systems to support business growth and strategic decisions.
• Oversee email campaigns, maintain templates, and manage automated communications.
• Work closely with business development teams to execute outreach strategies, events, and marketing initiatives.
• Improve data integrity and enrichment processes to maximise engagement and visibility.
• Monitor and address email deliverability issues, ensuring strong domain authority and reduced bounce rates.
• Provide training to internal teams and external partners on CRM best practices and system usage.
• Collaborate with IT and external vendors to enhance CRM integrations and drive system improvements.
• Maintain technical configurations to optimise performance and resolve system-related issues.
• Lead initiatives related to data governance, security, and compliance.
• Plan strategic mailing schedules and implement audience segmentation to refine marketing efforts.
• Support business development and digital marketing strategies with CRM-driven insights and automation.
Qualifications:
Required:
• Bachelor's degree in a related field.
• At least 10 years of CRM administration and data management experience.
• Expertise in CRM platforms, such as Salesforce, Intapp DealCloud, and EMS tools like Pardot, Vuture, Dispatch.
• Strong background in data hygiene, automation workflows, and campaign management.
• Advanced proficiency in Microsoft Office Suite, including Excel, Outlook, and Word.
• Familiarity with HTML and digital communication tools.
• Ability to manage complex projects, coordinate with multiple stakeholders, and maintain organisation.
• Understanding of marketing technology and business development methodologies.
Company:
The world doesn't have a talent shortage. It has a talent alignment problem. MDA Edge exists to fix that. Founded in , the company is headquartered in Sheridan, WY, US, , with a team of 51-200 employees. The company is currently Growth Stage.

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