Crm Program Manager Jobs in Ladera Ranch, CA (NOW HIRING)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team. Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process. We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

We’re transforming the collecting experience with technology that brings authentication, grading, and trading into the modern era. Our products are equalizing the playing field by providing tools that make complex research analytics — including pricing, scarcity reports, and historic sales data — accessible to every collector, old or new. Our engineering mission is to democratize technology while promoting innovation, collaboration, and continuous learning throughout the organization.

We are seeking a CRM Platform Tech Lead to own the technical strategy, architecture, development, and roadmap for our Salesforce instance. This role sits at the intersection of business strategy and technical execution, leading a team of consultants and developers, partnering closely with business stakeholders across the organization, and ensuring Salesforce evolves in a way that's scalable, well-architected, and aligned with company priorities. You will report to the Director of Enterprise Systems and work out of the office from our Santa Ana, CA or Jersey City, NJ location. Onsite or Hybrid candidates are preferred however remote candidates will also be considered, with travel to office expected every 1 or 2 months, depending on business need. This will be discussed further during the recruiting process.

• Technical Ownership: Serve as the technical owner of our Salesforce instance, including architecture, configuration, customizations, integrations, and data model, ensuring the platform is scalable, performant, and built on sound technical foundations.
• Development Leadership: Lead Salesforce development initiatives from planning through delivery, setting technical direction and best practices for how work gets built, tested, and released.
• Team Management: Manage a team of Salesforce consultants and developers, assigning work, reviewing solutions for quality and architectural soundness, and holding the team accountable to delivery timelines and standards.
• Roadmap & Prioritization: Partner with business stakeholders to gather and evaluate requirements, then build and maintain a Salesforce roadmap that reflects company priorities, balances quick wins against long-term platform health, and is clearly communicated to leadership.
• Business Partnership: Act as the primary technical liaison to business partners, translating business needs into scoped, buildable solutions, and pushing back when a request isn't the right long-term answer, even when that means having a harder conversation.
• Governance & Accountability: Establish and enforce standards around change management, release processes, and technical debt, holding both the internal team and business stakeholders accountable to agreed-upon scope, timelines, and decisions.
• Vendor & Consultant Management: Oversee relationships with any external Salesforce implementation partners or consultants, managing scope, quality, and cost of delivered work.
• Cross-Functional Alignment: Work closely with adjacent enterprise systems teams (ERP, IT, Data) to ensure Salesforce integrations and data flows are consistent, reliable, and well-governed.
• AI enablement/product Integration

• 10+ years of experience working with Customer Experience stack including Salesforce, including hands-on development/configuration experience, with at least 2+ years in a people-management or team-lead capacity
• As our architect you will be focussing on the multi-year, cross-platform roadmap beside the current needs, turning complex business requirements into elegant, scalable solutions and getting them across the finish line. (massage this to reflect role is hybrid of architect and dev lead)
• Proven track record leading Salesforce development projects end-to-end, from requirements through deployment
• Deep Technical Chops: Expert-level proficiency in CRM development languages and frameworks (e.g., Apex, LWC, SOQL, REST/SOAP APIs, and complex declarative automation).
• Experience managing a team of developers or consultants, including reviewing technical work and holding a team accountable to delivery standards
• Strong grasp of Salesforce architecture, data model, and integration patterns; Salesforce certifications (Administrator, Platform App Builder, or Developer) strongly preferred
• Demonstrated ability to build and communicate a technology roadmap that ties directly to business priorities
• Comfortable pushing back on stakeholders and driving toward the right technical decision, not just the requested one
• Excellent communication and collaboration skills, with the ability to move fluidly between technical detail and business-level conversations
• Experience managing executive-level stakeholders and guiding leaders toward alignment
• Experience managing external consultants or implementation partners is a plus

The salary range for this position is $165,000-$250,000. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, experience, and skill set. This role may be eligible for bonuses, commissions, or other forms of compensation, please ask your recruiter for details.

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals
• Vacation: All salaried employees are eligible for flexible time-off.
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays
• Employee Discounts: Employees receive discounts on select grading services for approved submissions
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.