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Crm Program Manager Jobs in Virginia (NOW HIRING)

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

The Deputy Program Manager will serve as the primary Point of Contact (POC) for contract ... strategic planning, and customer relationship management. Salary $155-178K Duties and ...

Customer relationship management Required Qualifications Education * Bachelor's degree from an accredited institution. * Experience * Minimum of 15 years supporting Federal Government programs.

Showing results 41-60

Crm Program Manager information

See Virginia salary details

$38.7K

$101.3K

$170.5K

How much do crm program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for crm program manager in Virginia is $101,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $130,900.00 per year, depending on experience, location, and employer.

What is a CRM Program Manager?

CRM Program Managers are professionals responsible for overseeing and coordinating customer relationship management (CRM) programs within an organization. They manage the implementation and optimization of CRM systems, ensuring that customer data is used effectively to improve customer engagement, retention, and satisfaction. Their role often involves collaborating with sales, marketing, and IT teams to align CRM strategies with business goals and drive overall growth. CRM Program Managers also monitor program performance, analyze data, and recommend improvements to enhance customer experience.

What are the key skills and qualifications needed to thrive as a CRM Program Manager?

To thrive as a CRM Program Manager, you need expertise in customer relationship management strategies, data analysis, and project management, typically backed by a relevant degree and experience with CRM platforms. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications such as PMP or CRM-specific credentials, is highly valuable. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and drive customer-centric initiatives. These capabilities ensure effective CRM program execution, improved customer engagement, and measurable business growth.

How does a CRM Program Manager typically collaborate with other departments to ensure successful project implementation?

A CRM Program Manager works closely with cross-functional teams such as sales, marketing, IT, and customer service to align CRM initiatives with business goals. This involves regular meetings to gather requirements, provide project updates, and address potential challenges early on. Effective communication and stakeholder management are key, as the CRM Program Manager must ensure that all departments are trained on new processes and that feedback from end-users is incorporated into system improvements. Building strong relationships across departments helps ensure successful adoption and continuous enhancement of the CRM program.

What is the difference between Crm Program Manager vs Crm Analyst?

AspectCrm Program ManagerCrm Analyst
Required CredentialsBachelor's degree, project management certifications (e.g., PMP), CRM platform knowledgeBachelor's degree, data analysis or marketing certifications, CRM platform familiarity
Work EnvironmentOversees multiple projects, collaborates with cross-functional teams, strategic planningFocuses on data analysis, reporting, and insights, often within marketing or sales teams
Employer & Industry UsageUsed in industries with large CRM systems, such as retail, finance, and techCommon in marketing, sales, and customer service departments across various industries

The Crm Program Manager primarily manages CRM initiatives, coordinating projects and strategies, while the Crm Analyst focuses on analyzing customer data to generate insights. Both roles require CRM platform knowledge but differ in scope and responsibilities.

Is a CRM Program Manager a good job?

A CRM Program Manager is a valuable role responsible for overseeing customer relationship management strategies, often involving tools like Salesforce or HubSpot. It typically requires strong project management skills, technical knowledge, and the ability to coordinate cross-functional teams, making it a stable and in-demand position in many organizations. The role offers opportunities for career growth and specialization in customer engagement and data analysis.

What does a CRM Program Manager do?

A CRM Program Manager oversees the planning, implementation, and management of customer relationship management (CRM) programs within an organization. They coordinate cross-functional teams, ensure the effective use of CRM tools like Salesforce or HubSpot, and analyze data to improve customer engagement and retention. Strong project management skills and knowledge of CRM systems are essential for this role.

What cities in Virginia are hiring for Crm Program Manager jobs?

Cities in Virginia with the most Crm Program Manager job openings:

Infographic showing various Crm Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $101,254 per year, or $48.7 per hour.

Records/Information Management Program Manager

Chantilly, VA • On-site

Other

Medical, Retirement, PTO

Re-posted 14 days ago


Job description

Job Title: Records/Information Management Program Manager
Job Category: Project and Program Management
Time Type: Full time
Minimum Clearance Required to Start: TS/SCI with Polygraph
Employee Type: Regular
Percentage of Travel Required: None
Type of Travel: None
* * *
CACI is seeking an experienced, cleared, Program Manager (PgM) to oversee two of our National Reconnaissance Office teams. The successful candidate will interface with senior client personnel and leaders and use his/her oral and written communications skills to collect customer direction, requirements, and feedback. The program manager will develop a comprehensive understanding of team activities related to records and information management and lead execution teams to ensure work products are delivered timely and according to customer expectations. The PgM will be responsible for program financial performance, forecasts, risk identification and mitigation, and issue resolution support as and when needed. The PgM will be responsible for providing regular internal performance updates and will also provide clear timely updates to the customer including required contract deliverables.
Responsibilities:

  • Understand the customer's mission, operational constraints, and strategic goals; align program execution accordingly.
  • Serve as the customer's primary onsite Point of Contact. The Program Manager will direct, oversee, and administer the program and be accountable for overall contract performance and program issues.
  • Leverage experience working as a government contractor Program Manager to ensure that all program activities satisfy delivery of contractually required capabilities and support services.
  • Proactively communicate program actions, timelines, issues, staffing decisions and updates to COTR.
  • Support and lead customer Program Management Reviews and Business Management Reviews.
  • Submit Status Reports including metrics for program support areas.
  • Maintain the Project Management Plan including Staffing Reports.
  • Maintain project records, request traceability, and action items in a tracking system.
  • Conduct routine reviews, change-control sessions, and documentation submissions; escalate risks and blockers promptly.
  • Lead multidisciplinary teams working on sensitive programs, fostering accountability, clarity, and execution excellence.
  • Balance competing organizational needs while maintaining high standards of coordination and performance.
  • Develop program plans, track progress, and adjust staffing strategies proactively to meet evolving requirements and surge needs.
  • Contribute to process improvement initiatives including identification of innovative technology to enhance delivery and execution across projects.
  • Ensure strict adherence to all security protocols including classification handling and government regulatory requirements.
  • Manage stakeholder expectations and communicate project status, risks, and issues regularly.
  • Support and coach team members.
Required Background / Skills:
  • Active TS/SCI with a Polygraph.
  • Professional Experience: 7+ years as a program manager.
  • College degree (B.S.) in Management, Computer Science, Software Engineering, Information Management Systems or a related discipline.
  • Experience managing Cost Plus awards.
  • Ability to manage expectations and build relationships with stakeholders.
  • Excellent organizational and time management skills.
  • Ability to identify, assess, and mitigate project risks.
  • Skills in negotiating resources, timelines, and scope with stakeholders.
  • Flexibility to adjust to changing priorities and environments.
  • Ability to mediate and resolve conflicts within teams and between stakeholders.
  • Demonstrated experience interpreting and presenting project metrics and data.
  • Experience managing project financials including adherence to project funding and ensuring project financial goals are met.
  • Understanding of applicable Information Management (IM) laws, EOs, and regulations such as the Freedom of Information Act (FOIA), Privacy Act (PA), Federal Records Act (FRA), Paperwork Reduction Act (PRA), etc.
  • Comprehensive knowledge of information governance frameworks including FOIA, PA, Prepublication Review, Executive Order Mandatory Declassification Review (EOMDR), and Executive Order (EO) 13526.
  • Advanced knowledge of classification and declassification methodologies by having the ability to properly identify equities, treat with the appropriate redaction codes, and make recommendations for additional referrals or consultations when necessary.
  • Experience with classified information handling and reviewing procedures.
  • Knowledge of intelligence community (IC) structures and information sharing protocols.
  • Ability to work independently while contributing to team objectives.
  • Demonstrated consistent record of delivering precise, high-quality work within strict deadlines, and willing to perform ad hoc duties as needed.
  • Strong critical thinking, research, and problem solving/analytical skills, and the ability to prioritize and multi-task; adaptation to changes and flexibility is a must.
  • Excellent verbal and written communication skills, including the ability to communicate effectively with both technical and non-technical stakeholders.
Desired Background / Skills:
  • Project Management Professional (PMP) certification.
  • Experience managing Cost Plus Award Fee, T&M, and FFP awards.
  • Experience managing software development / IT projects and understanding of SDLC concepts.
  • Experience with process improvement models.
  • Experience implementing and using Agile approaches to support small projects / deliverables.
  • Experience with HighView, other records management tools.
  • Previous NRO / IC experience

What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you'll be part of a high-performing group dedicated to our customer's missions and driven by a higher purpose - to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You'll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.
Pay Range:
There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.
The proposed salary range for this position is:
$94,400 - $198,200
CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.