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Crm Program Manager Jobs in Virginia (NOW HIRING)

ICF

Senior Program Manager (Enterprise Platforms)

Reston, VA · Remote

$120K - $121K/yr

The Program Manager will have overall responsibility for the successful management, delivery, and ... Lead integrated workstreams supporting contact center operations, CRM platforms, ServiceNow ...

Atria Group LLC

CRM Server Administrator

Chester, VA · On-site

Client Responsible for operations and support of customized Microsoft Dynamics solutions which include an external portal and internal CRM components. Other functions include: * Deployment of ...

Booz Allen Hamilton

CRM Operations Analyst

Mclean, VA · On-site

$48K - $98K/yr

CRM Operations Analyst The Opportunity: Serve as an operations analyst and subject matter expert ... Our recognition awards program acknowledges employees for exceptional performance and superior ...

Booz Allen Hamilton

CRM Operations Analyst

Mclean, VA · On-site

CRM Operations Analyst The Opportunity: Serve as an operations analyst and subject matter expert ... Our recognition awards program acknowledges employees for exceptional performance and superior ...

FPSA

Manager, Data & CRM Systems

Mclean, VA · On-site

Manager, Data & CRM Systems Location: McLean, VA (Onsite) Type: Full-Time Exempt Reports To ... Event & Program Support * Assist the VP of Operations in managing registration processes for FPSA ...

FPSA

Manager, Data & CRM Systems

Mclean, VA · On-site

Manager, Data & CRM Systems Location: McLean, VA (Onsite) Type: Full-Time Exempt Reports To ... Event & Program Support * Assist the VP of Operations in managing registration processes for FPSA ...

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All JobsCrm Program JobsCrm Program Manager JobsCrm Program Manager Jobs in Virginia

Crm Program Manager information

See Virginia salary details

$38.7K

$101.3K

$170.5K

How much do crm program manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for crm program manager in Virginia is $101,254.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,500.00 and $130,900.00 per year, depending on experience, location, and employer.

What is a CRM Program Manager?

CRM Program Managers are professionals responsible for overseeing and coordinating customer relationship management (CRM) programs within an organization. They manage the implementation and optimization of CRM systems, ensuring that customer data is used effectively to improve customer engagement, retention, and satisfaction. Their role often involves collaborating with sales, marketing, and IT teams to align CRM strategies with business goals and drive overall growth. CRM Program Managers also monitor program performance, analyze data, and recommend improvements to enhance customer experience.

What are the key skills and qualifications needed to thrive as a CRM Program Manager?

To thrive as a CRM Program Manager, you need expertise in customer relationship management strategies, data analysis, and project management, typically backed by a relevant degree and experience with CRM platforms. Familiarity with tools like Salesforce, HubSpot, or Microsoft Dynamics, as well as certifications such as PMP or CRM-specific credentials, is highly valuable. Strong leadership, communication, and problem-solving skills help you align cross-functional teams and drive customer-centric initiatives. These capabilities ensure effective CRM program execution, improved customer engagement, and measurable business growth.

How does a CRM Program Manager typically collaborate with other departments to ensure successful project implementation?

A CRM Program Manager works closely with cross-functional teams such as sales, marketing, IT, and customer service to align CRM initiatives with business goals. This involves regular meetings to gather requirements, provide project updates, and address potential challenges early on. Effective communication and stakeholder management are key, as the CRM Program Manager must ensure that all departments are trained on new processes and that feedback from end-users is incorporated into system improvements. Building strong relationships across departments helps ensure successful adoption and continuous enhancement of the CRM program.

What is the difference between Crm Program Manager vs Crm Analyst?

AspectCrm Program ManagerCrm Analyst
Required CredentialsBachelor's degree, project management certifications (e.g., PMP), CRM platform knowledgeBachelor's degree, data analysis or marketing certifications, CRM platform familiarity
Work EnvironmentOversees multiple projects, collaborates with cross-functional teams, strategic planningFocuses on data analysis, reporting, and insights, often within marketing or sales teams
Employer & Industry UsageUsed in industries with large CRM systems, such as retail, finance, and techCommon in marketing, sales, and customer service departments across various industries

The Crm Program Manager primarily manages CRM initiatives, coordinating projects and strategies, while the Crm Analyst focuses on analyzing customer data to generate insights. Both roles require CRM platform knowledge but differ in scope and responsibilities.

Is a CRM Program Manager a good job?

A CRM Program Manager is a valuable role responsible for overseeing customer relationship management strategies, often involving tools like Salesforce or HubSpot. It typically requires strong project management skills, technical knowledge, and the ability to coordinate cross-functional teams, making it a stable and in-demand position in many organizations. The role offers opportunities for career growth and specialization in customer engagement and data analysis.

What does a CRM Program Manager do?

A CRM Program Manager oversees the planning, implementation, and management of customer relationship management (CRM) programs within an organization. They coordinate cross-functional teams, ensure the effective use of CRM tools like Salesforce or HubSpot, and analyze data to improve customer engagement and retention. Strong project management skills and knowledge of CRM systems are essential for this role.

What cities in Virginia are hiring for Crm Program Manager jobs?

Cities in Virginia with the most Crm Program Manager job openings:

Crm Program Manager jobs near you
Infographic showing various Crm Program Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 16% Part Time, and 4% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $101,254 per year, or $48.7 per hour.

Senior Program Manager (Enterprise Platforms)

Reston, VA • Remote

ICF
Business Management Consulting • 5 - 10K employees
Learn more about ICFexternal

$120K - $121K/yr

Full-time

Re-posted 21 days ago

Key responsibilities

  • Lead the management, delivery, and performance of the large-scale federal Contact Center Operations and Digital Modernization program.

  • Oversee enterprise contact center operations across multiple channels and support modernization initiatives including AI-enabled solutions and cloud-based platforms.

  • Manage program governance, budgets, stakeholder communication, and ensure compliance with standards while coordinating multiple workstreams and teams.

Job description

Please note: This role is contingent upon contract award. While it is not an immediate opening, we are actively interviewing and extending contingent offers in anticipation of award.

Our Digital Modernization Division is an information technology and management consulting organization that delivers integrated, strategic solutions to federal and commercial clients. ICF combines deep domain expertise with innovative technologies to design, build, modernize, and operate mission-critical systems that improve operational efficiency and customer experience.

ICF is seeking an experienced Senior Program Manager to lead a large-scale federal Contact Center Operations and Digital Modernization program. The Program Manager will have overall responsibility for the successful management, delivery, and performance of the program, providing leadership for contract execution, operational oversight, modernization initiatives, personnel management, financial performance, and customer satisfaction for a complex enterprise contact center supporting voice, chat, email, SMS, self-service, and digital engagement channels.

The Program Manager serves as the primary day-to-day interface with Government program stakeholders, provides leadership and supervision to program staff, oversees multiple integrated technical and operational workstreams, and ensures effective coordination across functional teams. The successful candidate will possess extensive experience managing large federal technology and operations programs, leading modernization initiatives, and delivering enterprise-scale contact center capabilities using cloud platforms, AI-enabled solutions, CRM technologies, workflow automation, and Agile delivery methodologies.

Job Location

Remote work within the United States is authorized. Must support US Eastern time zone working hours.

*If you accept this position, you should note that ICF does monitor employee work locations blocks access from foreign locations/foreign IP addresses and prohibits personal VPN connections.

What You Will Be Doing

  • Provide overall leadership and accountability for contract performance, including program delivery, staffing, financial management, quality, schedule, risk management, and customer satisfaction.
  • Serve as the primary point of contact for Government leadership, the COR, and key stakeholders.
  • Lead, mentor, and manage program staff, including performance management, workforce planning, and professional development.
  • Oversee enterprise contact center operations across voice, chat, email, SMS, and digital self-service channels.
  • Monitor and manage SLAs, KPIs, quality standards, operational performance, and customer satisfaction metrics.
  • Direct workforce management, quality assurance, knowledge management, operational reporting, and continuous improvement initiatives.
  • Lead integrated workstreams supporting contact center operations, CRM platforms, ServiceNow, telephony, cloud infrastructure, cybersecurity, and analytics.
  • Drive digital modernization initiatives, including AI-enabled customer engagement, virtual agents, workflow automation, omnichannel customer experience, and cloud-based solutions.
  • Establish program governance, project plans, performance reporting, risk management, and issue resolution processes to ensure successful delivery.
  • Manage program budgets, forecasts, subcontractor performance, resource allocation, and contract compliance.
  • Prepare and present executive briefings, program status reports, operational metrics, and strategic recommendations to Government leadership.
  • Ensure compliance with cybersecurity, privacy, accessibility, and quality standards while promoting Agile, DevSecOps, and data-driven decision-making practices.

Basic Qualifications

  • Ability to obtain and maintain a Public Trust determination.
  • Must reside in the United States, and work must be performed within the United States.
  • Bachelor's degree from an accredited institution.
  • 12+ years of experience managing large federal IT, contact center, or business transformation programs.
  • 7+ years of experience leading enterprise contact center operations or customer experience programs.
  • 5+ years of experience managing Agile software development or digital modernization initiatives.

Preferred Qualifications

  • Experience managing geographically dispersed teams supporting federal customers.
  • Experience managing subcontractors and multi-vendor delivery environments.
  • Experience with enterprise platforms such as ServiceNow, CRM solutions, Contact Center as a Service (CCaaS), or similar technologies.
  • Experience leading enterprise contact center modernization initiatives.
  • Experience implementing AI-enabled customer service capabilities.
  • Experience with ServiceNow Customer Service Management (CSM), IT Service Management (ITSM), or CRM implementations.
  • Experience with enterprise contact center platforms such as Genesys, Amazon Connect, NICE CXone, Cisco, Five9, or similar technologies.
  • Experience with Salesforce, Microsoft Dynamics, or comparable CRM platforms.
  • Knowledge of customer experience (CX) best practices and human-centered design principles.
  • Experience managing transition-in efforts for large federal contracts.
  • Experience working within FedRAMP cloud environments.
  • Project Management Professional (PMP) certification.
  • Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), or SAFe certification.
  • ITIL Foundation certification.
  • Lean Six Sigma certification.

Professional Skills

  • Excellent written, verbal, and presentation skills.
  • Strong stakeholder engagement and relationship management skills.
  • Demonstrated ability to supervise, mentor, and develop multidisciplinary teams in a fast-paced, dynamic environment.
  • Strong analytical, organizational, and problem-solving skills.
  • Experience managing multiple concurrent workstreams and competing priorities.
  • Knowledge of Agile software development, IT modernization, and federal program delivery.
  • Strong financial, resource, and schedule management capabilities.
  • Ability to communicate technical concepts effectively to both technical and non-technical audiences.
  • Proven ability to foster collaboration, resolve conflicts, and drive successful program outcomes.

Bot and Third-Party Applications

Please note that this application must be submitted directly by the applicant for consideration.Failure to do so may result in the application being excluded for consideration.Applicants needing an accommodation for disability or religious purposes in connection with the application process should contactCandidateaccommodation@icf.comfor assistance.

Working at ICF

ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together, our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information, please read ourEEOpolicy.

We will consider for employment qualified applicants with arrest and conviction records.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals withsincerely heldreligious beliefs, in all phases of the application and employment process. To requestan accommodation,please emailCandidateaccommodation@icf.comand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentrequiredto provide needed reasonable accommodations.

Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.

Candidate AI Usage Policy

At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.

However, we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed, candidates are instructed to contact us in advance atcandidateaccommodation@icf.com. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.


Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$174,701.00 - $296,992.00Nationwide Remote Office (US99)

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