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Crm Implementation Specialist Jobs (NOW HIRING)

University of Delaware

CRM Specialist

Newark, DE · On-site

CRM Specialist Job no: 503667 College / VP Area: Graduate College Work type: Staff Location: Newark ... Experience with assessment and implementation of systematic approaches for communications.

SPAR Inc.

CRM Specialist

Charlotte, NC · Hybrid

Overview CRM Specialist -Outbound Growth, Charlotte, NC (Hybrid) SPAR is looking for a detail-oriented, analytical, and growth-minded Outbound Growth & CRM Specialist to support our business ...

Tripadvisor

Senior CRM Specialist

Boston, MA · On-site

Senior CRM Specialist | Tripadvisor About Tripadvisor The Tripadvisor Group connects people to experiences worth sharing, and aims to be the world's most trusted source for travel and experiences. We ...

Towne & Locke

ERP Implementation Specialist

Clifton, NJ · On-site

$70K - $80K/yr

Other modules include RemoteNet, our web based customer information system, CRM, and Document Management. The Implementation Specialist is responsible for the full life cycle of a client company.

SmartIPlace

MS Dynamics CRM Developer

Malvern, PA · On-site

Malvern, PA Requirement Responsibilities Design, develop, test, and implement solutions within Microsoft Dynamics 365 CRM to support Enterprise Client business capabilities. The resource will work ...

Sonsoft Inc

MS Dynamics CRM

Redmond, WA · On-site

At least 2 years of experience in Microsoft Dynamics CRM. * Hands on Dynamics CRM implementation experience. Should have worked on minimum one CRM migration project, one end to end implementation ...

JCPenney

Specialist-CRM Marketing

Manhattan, NY · On-site

$57K - $104K/yr

Overview Associate CRM Marketing Manager / CRM Specialist About the Role We are seeking a data-driven, detail-oriented Associate CRM Marketing Manager to support the end-to-end execution of our ...

Booz Allen Hamilton

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drivethe adoption ofthe company's opportunitypipeline andcustomer relationship management(CRM)system. PromoteCRM best practicesthrough effective use of ...

Sonsoft Inc

Microsoft Dynamics CRM

Norwood, MA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Have managed configuration of MSCRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Newark, NJ · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM ...

Sonsoft Inc

Microsoft Dynamics CRM

Long Beach, CA · On-site

Should have worked on minimum one CRM migration project, one end to end implementation project. Minimum one project in CRM 2015 or CRM 2016 version experience. Should have experience working with CRM ...

WorldWide Electric Corp

CRM Analyst

Atlanta, GA · Remote

Implement data governance practices including deduplication, validation, and standardized data entry processes.Manage CRM architecture: Maintain and optimize CRM objects, properties, pipelines ...

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Crm Implementation Specialist information

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How much do crm implementation specialist jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for crm implementation specialist in the United States is $34.09, according to ZipRecruiter salary data. Most workers in this role earn between $25.24 and $34.86 per hour, depending on experience, location, and employer.

What is a CRM Implementation Specialist?

A CRM Implementation Specialist is a professional responsible for managing the deployment and integration of Customer Relationship Management (CRM) systems within organizations. They assess business needs, configure CRM software, migrate data, and train users to ensure the system is used effectively. Their role often involves collaborating with various departments to customize the CRM solution for optimal workflow and supporting ongoing system improvements. CRM Implementation Specialists help businesses maximize their customer data, improve sales and marketing processes, and enhance customer relationships.

What are the key skills and qualifications needed to thrive as a CRM Implementation Specialist?

To thrive as a CRM Implementation Specialist, you need a solid understanding of customer relationship management concepts, project management, and business analysis, typically supported by a degree in information systems or business and relevant CRM platform experience. Familiarity with CRM software such as Salesforce or Microsoft Dynamics, data migration tools, and certifications like Salesforce Certified Administrator are often required. Strong communication, problem-solving, and stakeholder management skills help you bridge gaps between technical teams and end-users. These skills ensure successful CRM deployment, user adoption, and alignment of the system with business objectives.

What are some common challenges faced during CRM implementation projects, and how can a CRM Implementation Specialist address them?

A CRM Implementation Specialist often encounters challenges such as resistance to change from end users, data migration issues, and integration with existing systems. Addressing these involves clear communication with stakeholders, providing thorough training sessions, and establishing a detailed project plan to ensure data integrity and compatibility. Specialists also collaborate closely with IT, sales, and customer service teams to tailor the CRM solution to organizational needs, ensuring a smoother transition and higher adoption rates.

What is the difference between Crm Implementation Specialist vs Crm Analyst?

AspectCrm Implementation SpecialistCrm Analyst
Primary FocusImplementing and configuring CRM systemsAnalyzing CRM data and reporting
Skills & CertificationsCRM software certifications, technical skillsData analysis, reporting tools, CRM knowledge
Work EnvironmentProject-based, technical setupData analysis, strategic insights
Employer & Industry UsageTech, sales, marketing teamsSales, marketing, customer service

The main difference is that a Crm Implementation Specialist focuses on setting up and configuring CRM systems, ensuring they meet business needs. In contrast, a Crm Analyst primarily analyzes CRM data to generate insights and support decision-making. Both roles require CRM knowledge, but their core responsibilities differ, with the specialist handling technical implementation and the analyst focusing on data analysis.

What cities are hiring for Crm Implementation Specialist jobs?

Cities with the most Crm Implementation Specialist job openings:

What states have the most Crm Implementation Specialist jobs?

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What are popular job titles related to Crm Implementation Specialist jobs?

For Crm Implementation Specialist jobs, the most frequently searched job titles are:

Crm Implementation Specialist jobs near you

CRM Specialist

Newark, DE • On-site

University of Delaware
Colleges, Universities, and Professional Schools • 1 - 5K employees
Learn more about University of Delawareexternal

Full-time

Posted 17 days ago

University Of Delaware rating

5.7

Company rating: 5.7 out of 10

Based on 21 frontline employees who took The Breakroom Quiz

Job description

CRM Specialist
Job no: 503667
College / VP Area: Graduate College
Work type: Staff
Location: Newark, DE
Categories: Communications & Public Relations, Full Time
PAY GRADE: 29E
CONTEXT OF THE JOB:
The University of Delaware receives more than 9,500 graduate student applications per year, hosts on-campus and off-campus recruitment events and supports all 200-plus graduate programs. The University of Delaware applicant portfolio consists of both international, domestic and online applicants seeking research-focused doctoral and professional master's degrees along with 36 certificate programs. The position is found within Graduate College.
Under the supervision of the Director of Graduate Recruitment Marketing, the CRM Specialist is a critical member of both operations and the recruitment marketing team and is responsible for the planning, configuration, deployment, and optimization of CRM communications and related recruitment technologies. This role includes managing data reports, strategizing campaign tracking, and the analysis and visualization of the effectiveness of campaigns. This role works on the integration of information from prospect to enrollment, ensuring that there is a consistent review of tactics and recommending intervention strategies.
In addition, this position works in close collaboration with the Manager of Graduate Services Operations, who serves as the primary administrator of the Graduate instance of Slate, to ensure adherence to established system processes, data governance standards, and institutional policies and procedures. The Graduate College seeks a team member with a continuous improvement orientation who will move our mission forward with urgency.
MAJOR RESPONSIBILITIES:
CRM Management
  • Manages the graduate admissions CRM in all functional areas, including continued infrastructure development, implementation of new features and processes, and leveraging system capabilities to improve the efficiency and effectiveness of recruitment and admissions efforts for all programs.
  • In partnership with the Manager of Graduate Services Operations, develops and leads training of end-users to maximize systems knowledge and process alignment.
  • Creates queries for office communication deployment and finds systematic approaches to create more efficiencies in messaging.
  • Develops and maintains CRM configurations, including configurable joins and communication modules, to support data integrity, campaign execution, reporting, and operational efficiencies across the graduate enrollment lifecycle.
  • Develops, maintains, and updates CRM system documentation, communication procedures, process maps, and end-user training materials.

Admissions Operations
  • Remains well-versed in analytics platforms like Google and Adobe Analytics, and Ping data analysis to inform decision-making
  • Reviews and ensures process maps are current and adhere to enrollment management policies.
  • Serves as a member of the Graduate Recruitment Marketing team
  • Performs business requirements gathering and analysis, and clearly communicates findings and process improvement recommendations to various stakeholders
  • Participates in thorough A B testing for messages and validation efforts, ensuring timely and accurate results in a team environment

Systems
  • Investigates and resolves data quality issues and escalates situations according to department processes.
  • Evaluates new technologies for process enhancement and integration with existing systems.

Analytics and Reporting:
  • Develops automated dashboards and recurring reports.
  • Analyzes recruitment, application, enrollment, and campaign performance data.
  • Presents findings and recommendations to leadership.
  • Develops and designs a streamlined and automated approach to data management, analytics and presentation.
  • Develops a data collection, analysis and reporting plan to cover recruitment and marketing activities, recruitment and enrollment forecasts, recruitment and enrollment analysis, and effectiveness of various marketing efforts.
  • Using analytical skills, provides comprehensive assessments to management that interpret patterns and trends and determine overall data quality.

QUALIFICATIONS:
  • Bachelor's degree and three years of related experience or equivalent combination of education and experience.
  • CRM experience required, Slate CRM experience preferred; Tableau and Analytics desired.
  • Experience with assessment and implementation of systematic approaches for communications.
  • Experience leveraging a CRM to build automated email messaging campaigns.
  • Effective written and oral communication and organizational skills.
  • Strong presentation and data visualization skills.
  • Effective interpersonal skills and ability to work effectively with a wide range of constituencies in a diverse community.
  • Knowledge of graduate student recruitment and admissions standards.
  • Ability to multitask and work independently as a team member to achieve common goals.
  • Proficient computer skills and use of presentation software.

Notice of Non-Discrimination and Equal Opportunity
The University of Delaware does not discriminate against any person on the basis of race, color, national origin, sex, gender identity or expression, sexual orientation, genetic information, marital status, disability, religion, age, veteran status or any other characteristic protected by applicable law in its employment, educational programs and activities, admissions policies, and scholarship and loan programs as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VI and VII of the Civil Rights Act of 1964, and other applicable statutes and University policies. The University of Delaware also prohibits unlawful harassment including sexual harassment and sexual violence.
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