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Crm Functional Lead Jobs (NOW HIRING)

Techvilla Solutions

We are seeking an experienced MS Dynamics Techno-Functional Lead with strong hands-on expertise in ... Hands-on experience with Dynamics CRM/Dynamics 365, including Entities, Workflows, Configuration ...

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How much do crm functional lead jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for crm functional lead in the United States is $67.26, according to ZipRecruiter salary data. Most workers in this role earn between $53.61 and $85.58 per hour, depending on experience, location, and employer.

What is a CRM Functional Lead?

CRM Functional Leads are professionals responsible for overseeing the design, implementation, and optimization of Customer Relationship Management (CRM) systems within an organization. They act as a bridge between business stakeholders and technical teams to ensure that CRM solutions meet business needs and improve customer engagement. Their role includes gathering requirements, configuring CRM platforms, managing projects, and providing user training and support. CRM Functional Leads often specialize in platforms like Salesforce, Microsoft Dynamics, or Oracle CRM. They play a key role in driving customer-focused strategies and ensuring that the CRM system delivers value to the business.

What are the key skills and qualifications needed to thrive as a CRM Functional Lead?

To thrive as a CRM Functional Lead, you need expertise in customer relationship management processes, business analysis, and a relevant degree, often supported by experience with CRM implementations. Familiarity with platforms like Salesforce or Microsoft Dynamics 365, along with certifications such as Salesforce Certified Administrator or Microsoft Certified: Dynamics 365 Fundamentals, is typically required. Strong communication, problem-solving, and leadership skills help you bridge the gap between business stakeholders and technical teams. These skills ensure successful CRM adoption, effective project delivery, and alignment of CRM solutions with organizational goals.

How does a CRM Functional Lead typically collaborate with cross-functional teams to ensure successful project delivery?

A CRM Functional Lead works closely with stakeholders from sales, marketing, IT, and customer service to gather requirements, define processes, and align project goals. They act as a bridge between business users and technical teams, translating business needs into system specifications and ensuring solutions are user-friendly and effective. Regular meetings, workshops, and documentation reviews are common, and strong communication skills are essential to manage expectations and facilitate smooth project execution. This cross-functional collaboration is key to delivering CRM projects that drive business value and user adoption.

What are popular job titles related to Crm Functional Lead jobs?

For Crm Functional Lead jobs, the most frequently searched job titles are:

Infographic showing various Crm Functional Lead job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $139,900 per year, or $67.3 per hour.

Microsoft Dynamics 365 Techno-Functional Lead

Techvilla Solutions
IT Services • 51 - 200 employees
Learn more about Techvilla Solutionsexternal

Full-time

Posted 4 days ago

Job description

We are seeking an experienced MS Dynamics Techno-Functional Lead with strong hands-on expertise in Microsoft Dynamics CRM/Dynamics 365, CRM customization, development, integrations, reporting, and functional solutions.

Required Skills
  • Hands-on experience with Dynamics CRM/Dynamics 365, including Entities, Workflows, Configuration, Customization, and Integrations.
  • Expertise in Plug-ins, Custom Workflow Activities, Web Resources, JavaScript, Business Process Flows, and custom scripts.
  • Strong knowledge of CRM Web API, OData, REST, and SOAP integrations.
  • Experience with Sales, Marketing, and Service Management modules.
  • Experience with OOB CRM/SSRS reporting, SQL Server, SSIS, SSRS, .NET, and WCF.
  • Expertise in Power BI, Azure Data Factory, and Microsoft Fabric.
  • Strong understanding of CRM security model and deployment methods.
  • Experience with NServiceBus and enterprise CRM integrations.
  • Minimum 2 Dynamics CRM implementation projects/cycles.
  • Strong knowledge of CRM design, development, integration, and implementation best practices.
Roles & Responsibilities
  • Work with business stakeholders to understand requirements and deliver effective Dynamics 365 solutions.
  • Lead and participate in high-level design and solution discussions.
  • Design, develop, configure, customize, and integrate Dynamics CRM solutions.
  • Collaborate with cross-functional teams to deliver new features in an Agile/Scrum environment.
  • Provide technical and functional guidance on Dynamics CRM best practices.
  • Drive continuous improvement, operational excellence, and process optimization.
  • Communicate effectively with both technical and business stakeholders.

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