Crm Business Process Analyst Jobs (NOW HIRING)

Business Process Analyst

The Opportunity:

We are seeking a Business Process Analyst responsible for the product development of an information technology solution, an external staff integration effort, and products to promote operational efficiencies and productivity. They will capture system process requirements, design technology workflows, and develop product plans, strategies, and roadmaps. The role involves collaboration with cross-functional teams to ensure seamless incremental system improvements and management of the product development lifecycle.

What You'll Work On:

• Manage the product development lifecycle, increment schedules for an information system from requirements gathering, product testing, and increment launch or MVP completion.
• Develop and optimize transactional and system processes to integrate or align the client program with an external program or organization to create a unified Army program.
• Pilot process improvement initiatives, applying Lean Six Sigma, Design for Six Sigma, Design Thinking, or other methods to redesign processes and implement future state processes.
• Conduct an analysis and visualize current-state operations to enhance transparency and collaboration throughout client operations.
• Brief process findings and recommendations to the client and contract team leadership.
• Manage current MVP schedules and assist in the development of follow-on schedules.
• Develop as-is baseline process documentation for the external organizations selected for integration into the client program.
• Develop to-be process documentation for a unified Army program.
• Develop a transition map from current-state to a unified Army program.

Join us. The world can't wait.

You Have:

• Experience in product management and continuous improvement, business process engineering, Lean management, Six Sigma, Agile management, or design thinking
• Experience conducting subject matter expert interviews and analyzing operational performance data
• Experience designing system process requirements and user stories
• Experience with Agile, Scrum, Waterfall, and change management frameworks
• Experience working with cross-functional teams
• Ability to translate user experience design thinking into wireframe and product prototype development
• Ability to brief senior leadership effectively
• Ability to manage inputs from multiple stakeholders and translate them into concise and discrete deliverables such as process maps, process recommendations, and detailed briefs for senior leadership
• Ability to obtain a Secret clearance
• Bachelor's degree

Nice If You Have:

• Experience developing knowledge management product platforms and conducting facilitated process interviews
• Experience developing requirements and user stories for technology solutions
• Experience with value creation through process improvement efforts
• Experience with Army commands or Army acquisition
• Possession of excellent communication skills
• Master's degree

Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $55,200.00 to $126,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration, whether it occurs in person or virtually. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.

• Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.

• Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen facility frequently, in alignment with leadership expectations and the needs of the role. You may also be required to work from or visit a customer facility.

• Onsite: If this position is listed as onsite, work will primarily be performed at a Booz Allen office or customer facility, where employees will collaborate directly with colleagues and customers as required by the role.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to disability, status as a protected veteran or any other status protected by applicable federal, state, local, or international law.