Critical Call Dispatcher Jobs (NOW HIRING)

Job Posting End Date

09-25-2026

Please note the job posting will close on the day before the posting end date.

Job Summary

Responsible for assisting in the safe and reliable operation, dispatching, and restoration of facilities for the AEP Distribution System as assigned

Job Description

**This is a single position posted at multiple levels. The job description below is based on the associate level. Additional skills and experience required for Dispatcher and Dispatcher Sr.

Job Description:

This role is responsible for assisting in the safe and reliable operation, dispatching and restoration of facilities for the AEP SWEPCO.

What You'll Do

• Promote and enforce the Company's Safety and Health programs.

• Be knowledgeable and adhere to written company and department policy and procedures.

• Demonstrate the highest standards of ethical behavior and support the Company's Corporate Compliance Policy.

• Effectively operate company communication equipment.

• Track crew locations and ongoing work on the distribution system.

• Dispatch service personnel to respond to outage and emergency situations.

• Authorize the energizing and restoration of distribution facilities.

• Maintain accurate outage records.

• Maintain accurate records of abnormal and defective equipment for distribution facilities.

What We're Looking For:

Dist. Dispatcher Associate

Education: Bachelor's degree in any field, OR Associate's degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.

Other:

This job requires "recommended" test results from HireVue Dispatcher Worker Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/ . A review of Employment Test Prep information may be helpful. Rotating shift work required. Must maintain a high availability for call-out response. Due to call-out responsibility, applicants must live within or be willing to relocate to within 60 minutes of the reporting location. Must satisfactorily complete required training and testing to progress to the next level within the Distribution Dispatcher Associate classification within 2 years and to the Distribution Dispatcher classification within 4 years or vacate the position. Promotion and/or equity adjustments within the classification will be made in salary upon successful completion of the required training and testing. Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously. Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity

Dist. Dispatcher

Education: Bachelor's degree in any field, OR Associate's degree in electrical or electronic technology, OR High School Diploma with 2 years of experience with technical customer support and service, including successful multi-tasking and handling of multiple programs/screens.

Other: This job requires "recommended" test results from HireVue Dispatcher Worker Virtual Job Tryout. This assessment is completed online, is untimed, and typically takes about 45 minutes to complete. Please refer to the Employment Test Prep section of our website https://www.aep.com/careers/testprep/ . . Successfully complete training and pass the examination for a Distribution Dispatcher. Rotating shift work required. Must maintain a high availability for call-out response. Due to call-out responsibility, applicants must live within or be willing to relocate to within 60 minutes of the reporting location. Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously. Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue and adverse publicity. Further advancement based on business need.

Dist. Dispatch Sr

Education: Associate's degree in electrical or electronic technology; bachelor's degree in any field or equivalent education and/or experience.

Work Experience: Minimum two years of experience as a Distribution Dispatcher.

Required License(s)/Certification(s): Successfully complete training and pass the examination for a Distribution Dispatcher Sr.

Other: Rotating shift work required. Must maintain a high availability for call-out response. Due to call-out responsibility, applicants must live within, or be willing to relocate to within, 60 minutes of the reporting location. With approval from distribution management, a Distribution Dispatcher Sr. with at least two years of experience in the position and upon satisfactorily completing the required training and testing can be given a promotional/equity salary adjustment within the classification. Must be able to work under pressure during periods of critical system conditions and deal with diverse situations simultaneously. Critical decisions must be made affecting reliability and priority of service to customers. Failure to issue correct instructions could affect personnel safety, welfare of the general public, equipment damage, loss of revenue, and adverse publicity.

Where You'll Work:
Shreveport, LA

What You'll Get

Dist. Dispatcher Associate (Grade 05) $63496.00 -$82369.00

Dist. Dispatcher (Grade 06) $74,551 - $93,188.50

Dist. Dispatcher Sr - (Grade 007) $87,633.00 - $128,688.00

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

Where Putting the Customer First Powers Everything We Do
At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade:

SP20-005

Compensation Range:

$63,496.00 - $109,543.00

The Physical Demand Level for this job is: S - Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

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It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. When required by law, we might record certain information or applicants for employment may be invited to voluntarily disclose protected characteristics.