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Crisis Line Worker Jobs (NOW HIRING)

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

... working with youth, and more. After successful completion of training, phone counselors will ... Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention ...

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT

$21.75/hr

Navigate crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation * Recognize emergency situations and take ...

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How much do crisis line worker jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for crisis line worker in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a crisis line worker?

Crisis Line Workers are trained professionals or volunteers who provide immediate support, guidance, and resources to individuals experiencing emotional distress, mental health crises, or other urgent situations. They answer phone calls, texts, or online chats from people seeking help, offering a compassionate listening ear and connecting callers to appropriate services if needed. Their goal is to ensure the safety and well-being of individuals in crisis, de-escalate stressful situations, and help callers find hope and practical solutions. Crisis Line Workers play a vital role in mental health support networks and often receive specialized training in crisis intervention and suicide prevention.

What are the key skills and qualifications needed to thrive as a crisis line worker?

To succeed as a Crisis Line Worker, you typically need foundational knowledge in mental health, crisis intervention techniques, and at least a relevant diploma or degree in social work, psychology, or a related field. Familiarity with crisis management protocols, telephone systems, and client management databases is often required, along with certifications like ASIST (Applied Suicide Intervention Skills Training). Compassion, active listening, and emotional resilience are critical soft skills for effectively supporting individuals in distress. These competencies are vital for providing immediate, empathetic assistance and ensuring the safety and well-being of callers in crisis situations.

What are some of the common challenges faced by crisis line workers and how are they supported in managing these challenges?

Crisis Line Workers often encounter emotionally intense situations and may speak with individuals experiencing acute distress, trauma, or suicidal thoughts. Managing one's own emotional well-being while providing empathetic support can be challenging. Most organizations provide regular supervision, debriefing sessions, and access to mental health resources to help staff cope with the emotional demands of the role. Team collaboration, ongoing training, and peer support are also common practices to ensure workers feel supported and maintain resilience.

What is the difference between Crisis Line Worker vs Crisis Counselor?

AspectCrisis Line WorkerCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certificationRelevant certifications or licensure often required, such as LPC or LCSW
Work EnvironmentPhone or online crisis helplines, call centersTherapy settings, clinics, or community agencies
Employer & IndustryNonprofits, mental health organizations, helpline services
Primary FocusImmediate crisis intervention via phone or onlineProviding ongoing mental health counseling and support

While both roles involve supporting individuals in crisis, Crisis Line Workers primarily provide immediate assistance over the phone or online, often with minimal formal mental health training. Crisis Counselors typically have advanced credentials and offer ongoing therapy. The roles differ mainly in scope, credentials, and work environment, but both aim to help individuals navigate mental health crises effectively.

How do I become a crisis line worker?

To become a crisis line worker, candidates typically need a high school diploma or equivalent, along with training in crisis intervention and active listening skills. Many organizations require background checks and may offer paid or volunteer positions, with some roles requiring certification in mental health or crisis response. Prior experience in counseling or social services can be beneficial, and training is often provided on the job.

What qualifications do you need to work as a crisis line worker?

Crisis line workers typically need a high school diploma or equivalent, with some roles requiring post-secondary education or specialized training in mental health or counseling. Strong communication skills, emotional resilience, and the ability to handle stressful situations are essential, and certification in crisis intervention or mental health first aid can be beneficial.
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Crisis Line Worker jobs near you
Infographic showing various Crisis Line Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,066 per year, or $19.7 per hour.

Telehealth Crisis Line Provider - W2 Part-Time

Lexington, KY • On-site

Mantra Health
Offices of Mental Health Practitioners • 11 - 50 employees
Learn more about Mantra Healthexternal

$30/hr

Full-time, Part-time

PTO

Posted 8 days ago

Key responsibilities

  • Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis

  • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others

  • Collaborate with students to develop a plan for safety and recommend next steps

Job description

Start Date: Flexible

Schedule: Shift-based. Hourly.

Available shift times (in EST): Saturdays 6pm to 12am ET. Option to pick up additional shifts as and when they become available:

Company Overview:
At Mantra Health, we're dedicated to revolutionizing student mental health care. Partnering with a variety of universities and colleges across the country - including Columbia University, Texas Tech, and the University of Minnesota school system - our mission is to provide universal access to high-quality mental health services for students.

Since our founding in 2018, we've built a comprehensive treatment service for young adults with various mental health conditions. We've raised over $34 million to work with students at universities and colleges nationwide. We're particularly proud that nearly two-thirds of students with access to Mantra report that our program helped them stay in school.

From comprehensive teletherapy to wellness coaching to tele-psychiatry, our diverse team is dedicated to ensuring that students not only survive but thrive. Our students see meaningful improvements in their mental health during treatment with us, reinforcing the impact of our work.

Opportunity for Impact:
We are seeking a Part-Time ConnectNow Crisis Line Provider to provide direct services to students utilizing Mantra's ConnectNow service, an in-the-moment crisis/emotional support line for college students. In this role you will use active listening and solution-focused approaches to collaboratively engage students seeking support with mental health concerns. In cases of high risk, you will assess the situation and recommend appropriate crisis interventions for implementation by individual students, campus staff, and community helpers. We're excited to meet folks of all backgrounds who are inspired about our mission to solve the mental health crisis for young adults.  

This is a W2 part-time non-benefit eligible position. The expected pay for this position is $30/hour. 

What You'll Do:

  • Provide warm, empathetic responses to incoming calls from students needing support or who may be in crisis
  • Complete risk assessments and de-escalate crisis intensity to prevent self-harm or harm to others.
  • Collaborate with students to develop a plan for safety and recommend next steps.
  • Initiate follow-up calls to check on client welfare and encourage service linkage.
  • Maintain clinical documentation, ensuring detailed and accurate logging of user sessions.
Who You Are:
  • 1+ years experience practicing telehealth, crisis management, or in a call center environment
  • Training and experience in assessment, crisis intervention, and treatment planning
  • Ability to learn, maintain and demonstrate mastery of clinical policy, call handling, and operational protocols
  • Proven ability to work well under pressure while maintaining professionalism and maturity
  • Ability to exercise excellent independent judgment with minimal direct supervision
  • Schedule flexibility with openness to work a non-traditional schedule that may include evenings and/or weekends

And the following would be nice

  • Hold an independent, unrestricted licensure to practice counseling and/or psychotherapy (state equivalent of LCSW, LPC, LMFT, Licensed Psychologist etc.)
  • 2+ years of experience practicing mental health counseling and psychotherapy
  • Ability and interest in picking up extra shifts as needed to cover team member's PTO

Why Choose Mantra:

  • Potential to shape and lead clinical functions within a mission-driven organization.
  • Collaborate with a passionate, dedicated, and innovative team focused on transforming mental healthcare.
  • Competitive salary and benefits package, with the chance to make a meaningful impact on the lives of young adults.

If you have any questions about this role, please feel free to email us at recruiting@mantrahealth.com. 

Mantra health is an equal-opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Protect Your Information: Mantra Health has been made aware of fraudulent recruitment activities where individuals pose as our hiring team. Please note that all official communications will come from an @mantrahealth.com email address. Click here to learn more.