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Crisis Line Worker Jobs (NOW HIRING)

ASSOCIATION FOR INDIVIDUAL DEVELOPMENT

$26.75/hr

Navigate crisis line documentation service, working knowledge of submitting documentation, finding frequent callers, and submitting sunshine documentation. * Recognize emergency situations and take ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... working with youth, and more. After successful completion of training, phone counselors will ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

Crisis line staff and volunteers serve over 20.000 contacts annually through their breadth of ... working with youth, and more. After successful completion of training, phone counselors will ...

Opportunityalliance

$23/hr

The Maine Crisis Line is part of our continuum of crisis intervention and stabilization services ... Previous experience working in a call center, customer service environment a plus * Demonstrated ...

Felton Institute

Crisis Phone Counselor

San Mateo, CA · On-site

$24.75 - $32.25/hr

... working with youth, and more. After successful completion of training, phone counselors will ... Respond to callers on 24/7 crisis line offering suicide risk assessments, crisis intervention ...

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Crisis Line Worker information

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How much do crisis line worker jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for crisis line worker in the United States is $19.74, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $18.27 per hour, depending on experience, location, and employer.

What is a crisis line worker?

Crisis Line Workers are trained professionals or volunteers who provide immediate support, guidance, and resources to individuals experiencing emotional distress, mental health crises, or other urgent situations. They answer phone calls, texts, or online chats from people seeking help, offering a compassionate listening ear and connecting callers to appropriate services if needed. Their goal is to ensure the safety and well-being of individuals in crisis, de-escalate stressful situations, and help callers find hope and practical solutions. Crisis Line Workers play a vital role in mental health support networks and often receive specialized training in crisis intervention and suicide prevention.

What are the key skills and qualifications needed to thrive as a crisis line worker?

To succeed as a Crisis Line Worker, you typically need foundational knowledge in mental health, crisis intervention techniques, and at least a relevant diploma or degree in social work, psychology, or a related field. Familiarity with crisis management protocols, telephone systems, and client management databases is often required, along with certifications like ASIST (Applied Suicide Intervention Skills Training). Compassion, active listening, and emotional resilience are critical soft skills for effectively supporting individuals in distress. These competencies are vital for providing immediate, empathetic assistance and ensuring the safety and well-being of callers in crisis situations.

What are some of the common challenges faced by crisis line workers and how are they supported in managing these challenges?

Crisis Line Workers often encounter emotionally intense situations and may speak with individuals experiencing acute distress, trauma, or suicidal thoughts. Managing one's own emotional well-being while providing empathetic support can be challenging. Most organizations provide regular supervision, debriefing sessions, and access to mental health resources to help staff cope with the emotional demands of the role. Team collaboration, ongoing training, and peer support are also common practices to ensure workers feel supported and maintain resilience.

What is the difference between Crisis Line Worker vs Crisis Counselor?

AspectCrisis Line WorkerCrisis Counselor
CredentialsHigh school diploma or equivalent; some roles may require certificationRelevant certifications or licensure often required, such as LPC or LCSW
Work EnvironmentPhone or online crisis helplines, call centersTherapy settings, clinics, or community agencies
Employer & IndustryNonprofits, mental health organizations, helpline services
Primary FocusImmediate crisis intervention via phone or onlineProviding ongoing mental health counseling and support

While both roles involve supporting individuals in crisis, Crisis Line Workers primarily provide immediate assistance over the phone or online, often with minimal formal mental health training. Crisis Counselors typically have advanced credentials and offer ongoing therapy. The roles differ mainly in scope, credentials, and work environment, but both aim to help individuals navigate mental health crises effectively.

How do I become a crisis line worker?

To become a crisis line worker, candidates typically need a high school diploma or equivalent, along with training in crisis intervention and active listening skills. Many organizations require background checks and may offer paid or volunteer positions, with some roles requiring certification in mental health or crisis response. Prior experience in counseling or social services can be beneficial, and training is often provided on the job.

What qualifications do you need to work as a crisis line worker?

Crisis line workers typically need a high school diploma or equivalent, with some roles requiring post-secondary education or specialized training in mental health or counseling. Strong communication skills, emotional resilience, and the ability to handle stressful situations are essential, and certification in crisis intervention or mental health first aid can be beneficial.
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Crisis Line Worker jobs near you
Infographic showing various Crisis Line Worker job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 13% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $41,066 per year, or $19.7 per hour.

Crisis Line and Residential Support Specialist

Pontiac, MI • On-site

Haven Inc
See more jobs at Haven Incexternal

$17/hr

Full-time

Posted 7 days ago

Job description

Description:

Position Summary:

The Residential Crisis Line and Support Specialist will be responsible for the shelter front desk coverage and answering Crisis and Support Line calls in order to provide excellent customer service to the individuals seeking assistance and resources from HAVEN's residential program. The Residential Crisis Line and Support Specialist will assess callers’ primary need(s) and provide resources and help to ensure the safety of the residential guests and the shelter facility.


Shift: 11:00 am - 7:00 pm Tuesday - Saturday


Job Responsibilities

  • Provide crisis-intervention, support, and resources to callers on the 24-hour Crisis and Support Line
  • Respond to Crisis and Support Line chats
  • Meet with walk-in clients to assess their situation and provide appropriate resources and/or referrals
  • Place referrals to other HAVEN programs on behalf of crisis line callers, chatters, and walk-ins
  • Appropriately document every call and chat received
  • Regularly review and edit crisis call logs
  • Maintain and update resource materials
  • Complete and maintain appropriate and accurate documentation for funding sources
  • Assist in training/mentoring of program staff, volunteers, and interns
  • Provide program and agency overviews to community members as requested
  • Respond to agency website “help now” e-mails
  • Attend weekly team meeting and bi-monthly all staff meeting
  • Attend community meetings that expand resource potential
  • Work closely with other service programs within the agency to achieve positive survivor outcomes



Requirements:

Job Requirements and Core Competencies

  • BA or BS in Human Service area or an equivalent combination of education, work and volunteer experience working with adults and children.
  • 1 year experience working in advocacy or a shelter or experience working with individuals who have experienced trauma strongly preferred.
  • Knowledge of domestic and sexual violence.
  • Must possess and maintain a valid Michigan driver’s license, acceptable driving record, and reliable transportation.
  • Willing and able to complete and clear a comprehensive background report.
  • Ability to remain calm and focused in stressful situations.
  • Ability to assess callers' primary need(s).
  • Skilled in active listening and crisis intervention required.
  • Excellent written and verbal communication skills coupled with the ability to make quality “customer service” a priority required.
  • Possesses basic computer skills.
  • Excellent strength based crisis intervention/de-escalation skills.
  • Demonstrated ability to empower individuals of various socio-economic status, cultural/racial backgrounds and orientations.
  • Knowledge of community, state and federal resources preferred.
  • Ability to work a flexible schedule including evening and weekends required.


HAVEN’s Mission Statement:

Empower survivors to heal and engage all individuals and communities to address and prevent sexual assault and intimate partner violence.


HAVEN is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status or any other characteristic protected by state and/or federal law.