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Crisis Line Counselor Jobs (NOW HIRING)

Lines for Life

Youth Crisis Line Team Lead

Portland, OR · On-site

$24 - $29.17/hr

Teen and young adult volunteers and interns receive extensive training to serve as peer counselors ... Youth Crisis Line Team Lead Position Summary: This position will supervise, assist, and mentor ...

Opportunityalliance

$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... Licensed Clinical Social Worker or Licensed Clinical Professional Counselor preferred; Minimal of ...

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How much do crisis line counselor jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for crisis line counselor in the United States is $23.91, according to ZipRecruiter salary data. Most workers in this role earn between $20.91 and $27.16 per hour, depending on experience, location, and employer.

What is a crisis line counselor?

Crisis Line Counselors are trained professionals or volunteers who provide immediate support and guidance to individuals experiencing emotional distress, mental health crises, or other urgent situations. They listen non-judgmentally, assess the caller’s needs, offer coping strategies, and may connect individuals to additional resources or emergency services if needed. Their goal is to help people manage their crises safely and feel supported during challenging times.

What are the key skills and qualifications needed to thrive as a crisis line counselor?

To thrive as a Crisis Line Counselor, you need strong active listening, crisis intervention, and emotional regulation skills, often supported by a background in psychology, social work, or a related field. Familiarity with crisis management protocols, documentation systems, and sometimes certifications like Applied Suicide Intervention Skills Training (ASIST) is commonly required. Compassion, resilience, and effective communication are vital soft skills for building trust and de-escalating high-stress situations. These abilities are crucial for providing immediate support, ensuring caller safety, and delivering appropriate referrals during critical moments.

What are some common challenges crisis line counselors face during their shifts, and how are these typically managed?

Crisis Line Counselors often encounter emotionally intense calls and must quickly assess and de-escalate situations while maintaining their own well-being. Managing high call volumes and supporting individuals in acute distress can be demanding, so counselors are trained in active listening, risk assessment, and self-care techniques. Most organizations provide regular supervision, peer support, and debriefing opportunities to help counselors process challenging calls and prevent burnout, fostering a supportive team environment.

What is the difference between Crisis Line Counselor vs Crisis Intervention Specialist?

AspectCrisis Line CounselorCrisis Intervention Specialist
Required CredentialsCertification in crisis intervention, mental health trainingSimilar certifications, often with additional emergency response training
Work EnvironmentCall centers, helplines, mental health organizationsEmergency services, community agencies, hospitals
Employer & IndustryNonprofits, mental health agencies, crisis hotlinesEmergency response teams, social services, hospitals

Both Crisis Line Counselors and Crisis Intervention Specialists provide critical support during mental health emergencies. While they share similar credentials and work environments, Crisis Intervention Specialists often respond directly to emergency situations, whereas Crisis Line Counselors primarily operate via phone or online helplines. Understanding these differences helps in choosing the right career path or job search focus.

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What states have the most Crisis Line Counselor jobs?

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What are popular job titles related to Crisis Line Counselor jobs?

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Crisis Line Counselor jobs near you
Infographic showing various Crisis Line Counselor job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 80% Full Time, 14% Part Time, 4% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $49,735 per year, or $23.9 per hour.

Crisis Line Advocate

Waterloo, IA • On-site

Friends of the Family
See more jobs at Friends of the Familyexternal

Part-time

This job post has expired 3 days ago. Applications are no longer accepted.

Job description

Job Summary

TheCrisis Line Advocate provides over the phone advocacy, shelter navigation, and resources and referrals to those fleeing violence through theNortheast Iowa (Region 3).

Key Roles & Responsibilities

Victim Advocacy |Crisis Counseling |Information & Referral |Assessment of Service Needs |

Data & Documentation

What You Will Do:

  • Identifyand pursue safe alternatives to hotel stays whenever possible.
  • Provide advocacy, crisis counseling, and access to crisis services and housing programs to callers on our crisis line.
  • Support the crisis services teaminnavigating safe shelter options and diversion strategies for survivors of violence.
  • Provide victim advocacy, crisiscounselingand education to survivors ofviolence stayingat Friends House.
  • Comply withdata tracking and documentation requirements.
  • Worksremoteand provides virtual support.

How You Will Succeed:

  • People First- When you exhibit people first, you show genuine care/concern for the well-being and success of others and act accordingly to support/uplift them.
  • Discover & Do-When youexhibitdiscoverand do, youtake action to solveproblems, improvefunctionalityand make things happen.
  • Equity and Inclusion-When youexhibitequity andinclusionyou foster an environment where all people feel welcome, valued and that they can contribute their unique talents and experiences.
  • Grit - When youexhibitgrityou work to achieve excellence and continuously improve, even in the face of challenges and adversity.
  • Understand, align with and practice under the following philosophies/models: Housing First Model, Trauma-Informed Care, Client-Centered Approach, Harm Reduction, and Low-Barrier Shelter.
  • Believe in our 10-year vision: Everyone has a home.
  • Believe in our mission: We are ending homelessness by leading with the Housing First approach, driving systemic change through strong community partnerships, and providing individualized support that prioritizes client choice.
  • Understand the 6 components of the Entrepreneurial Operating System (EOS).

Job Qualification and Competencies:

  • Mustdemonstrateabilityto organize,prioritizeand plan work to meet deadlines.
  • Ensure confidentiality is in place for all people FOF serves.
  • High School Graduate with a minimum of twoyearswork experience.
  • Previousexperience in the following preferred: victim services, crisis intervention, housing programming, and/or case management.
  • Ability to pass state, federal, and child abuse background checks.

Apply