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Crisis Line Coordinator Jobs (NOW HIRING)

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$32 - $34/hr

Clinical Supervisor Maine Crisis Line (MCL) program (Remote - In Maine) Pay range: $32 - $34/hour ... coordination. * Supports staff wellbeing and resilience through ongoing guidance, feedback, and ...

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Crisis Line Coordinator information

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How much do crisis line coordinator jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for crisis line coordinator in the United States is $24.63, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $29.33 per hour, depending on experience, location, and employer.

What does a Crisis Line Coordinator do?

A Crisis Line Coordinator oversees the daily operations of crisis hotline services, ensuring that callers in distress receive immediate and effective support. They train and supervise crisis line staff or volunteers, develop protocols, and monitor service quality. Additionally, they may handle calls during peak times, coordinate with emergency services, and maintain records for reporting purposes. Their role is vital in making sure individuals experiencing mental health crises have access to timely and compassionate help.

What are the key skills and qualifications needed to thrive as a Crisis Line Coordinator, and why are they important?

To thrive as a Crisis Line Coordinator, you need a background in counseling, psychology, or social work, often supported by a relevant degree and experience in crisis intervention. Familiarity with crisis management protocols, call center software, and documentation systems is typically required. Outstanding empathy, active listening, and the ability to remain calm under pressure are essential soft skills. These qualifications ensure effective support for individuals in crisis, proper coordination of resources, and the maintenance of a stable and responsive helpline environment.

What are some common challenges faced by Crisis Line Coordinators, and how can they be managed?

Crisis Line Coordinators often face high-stress situations due to the urgent and sensitive nature of the calls they oversee. Common challenges include managing staff burnout, ensuring consistent coverage during peak hours, and maintaining emotional resilience while supporting both clients and crisis line volunteers. Effective strategies include implementing regular staff debriefings, providing access to mental health resources, and fostering a supportive team environment that encourages open communication. These practices help maintain team well-being and ensure high-quality support for callers.

What is the difference between Crisis Line Coordinator vs Crisis Counselor?

AspectCrisis Line CoordinatorCrisis Counselor
Required CredentialsTypically requires a relevant degree (e.g., psychology, social work) and crisis intervention trainingOften requires similar credentials, including certification in crisis intervention or mental health counseling
Work EnvironmentSupervises crisis line staff, manages protocols, and oversees operationsProvides direct support to individuals in crisis via phone or chat
Employer & Industry UsageFound in mental health agencies, nonprofits, and healthcare organizationsCommonly employed in similar settings, focusing on direct client support

While both roles require crisis intervention skills and relevant certifications, the Crisis Line Coordinator primarily manages and supervises crisis services, whereas the Crisis Counselor provides direct support to individuals in crisis. The coordinator oversees operations, while the counselor offers immediate assistance.

What cities are hiring for Crisis Line Coordinator jobs?

Cities with the most Crisis Line Coordinator job openings:

What are the most commonly searched types of Crisis Line jobs?

The most popular types of Crisis Line jobs are:

What states have the most Crisis Line Coordinator jobs?

States with the most job openings for Crisis Line Coordinator jobs include:

What are popular job titles related to Crisis Line Coordinator jobs?

For Crisis Line Coordinator jobs, the most frequently searched job titles are:

Part Time Crisis Line Phone Counselor

Oakland, CA • On-site

Crisis Support Services of Alameda County
Offices of Mental Health Practitioners • 11 - 50 employees
Learn more about Crisis Support Services of Alameda Countyexternal

$25/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 3 days ago

Job description

Description
Position Title: Crisis Line Phone Counselor 
Employment Type: Part Time
Pay Rate: $25.00 per hour base pay
Shift Differential Eligibility:  shift differentials: +$1.50 for evenings and weekends Mon-Fri 4p-12a and Saturday-Sunday 8a-12am. + $5/hr per hour for all shifts 12a-8a. 
Eligibility for Remote Work: Eligible for hybrid work after initial training.
Benefits: Medical, Dental, Vision insurance eligibility. Retirement plan eligibility with 2% employer match. 13 paid holidays. Paid sick time off, paid vacation and paid floating holidays available. 
Schedule: Schedule: 22 Hour Fixed Schedule comprised of 20 hours of direct line work (five-4 hour shifts) + 1.5 hours for weekly group supervision + individual supervision (for a total minimum of 22 hours).   
Position Summary
Crisis Support Services of Alameda County (www.crisissupport.org), a non-profit community mental health agency, is seeking Crisis Line Phone Counselors to fill overnight, evening, and weekend shifts. The position is supporting CSS 988 capacity building. The Phone Counselor position answers calls on our 24 hour crisis lines, 988, National Suicide Prevention Line, and After-Hours lines to provide crisis intervention, information, and referral services to meet the needs of the community, adhere to the highest possible ethical standards, and comply with program policy and procedures.  This assignment is an opportunity to make a meaningful difference in the lives of others and work collaboratively with a team in an innovative and compassionate environment. You must also be open for emergency fill-in shifts. 

This position is best suited for people who enjoy thinking on their feet, collaborating with local behavioral health agencies, and working with people from diverse backgrounds. Join our team of dedicated staff and volunteers to help people in crisis connect to live saving resources in our community.

Supervision/Direction Received:
Phone Counselors report to one of the Crisis Line Coordinators and will utilize consultation as needed. They attend/lead team huddles at the start of every shift. This position receives 30 minutes of supervision a week during the introductory period of employment, after which they will receive a minimum of 60 minutes of individual supervision per month. This position will utilize consultation as needed. In addition, the Phone Counselor will attend 1.5 hours of weekly group supervision. Phone Counselors are strongly encouraged to attend all Staff Meetings on 2nd and 4th Wednesdays 9:30am-10:45am when their schedule allows. 

Level of Decision Making:
Answer calls as they are presentedUtilize a wide range of crisis line interventions to meet the needs of crisis line and after-hours callersRecommend updates to call profilesRecommend breaking confidentiality for mandated reporting (consultation is mandatory) - The agencies you can break confidentiality with include: CPS, APS, OmbudsmanRecommend breaking confidentiality for imminent risk (consultation is mandatory) - another crisis line or community mental health agency, local law enforcement agency or a caller’s family memberRecommend program policies, practices, and purchases that increase the effectiveness of the Crisis Line program.


Roles & Responsibilities
  • Responsible for responding to callers on the 24/7 Crisis Lines and National Suicide Prevention Lifeline including calls from 988
  • Responsible for responding to callers on the After-Hours lines including contacting the on-call crisis worker for requests from hospitals, law enforcement agents, or jail facilities
  • Responsible for responding to third party callers on the crisis lines, lifeline, and After-Hours lines
  • Responsible for providing client centered coaching and advocacy to callers on how to navigate systems of care for themselves and their loved ones to minimize traumatic experiences and increase successful connection with community resources
  • Responsible for actively engaging with teammates during shifts.
  • Responsible for documenting call notes for each and every call.
  • Responsible for utilizing consultation as needed
  • Responsible for making outreach calls and referrals to APS, CPS, and emergency services in times of mandated reporting and imminent risk, after consultation with a supervisor
  • Responsible for referring callers presenting with medium-high risk for suicide to the follow-up program
  • Responsible for connecting callers in crisis with the appropriate community resources
  • Responsible for providing training and evaluation to volunteer crisis counselors
  • Responsible for establishing a rapport, building connections with callers and taking responsibility for caller feedback
  • Responsible for recognizing that caller-centered solutions and connectedness are key to providing crisis line intervention.
  • Responsible for displaying confidence and composure in crisis situations.
  • Responsible for communicating effectively and compassionately with volunteers, staff, and callers
  • Responsible for Working collaboratively with teammates including sharing feedback and support in the spirit of community building
  • Responsible for Working independently using creativity and resourcefulness
  • Responsible for a willingness to continuously improve skills through supervision, research, and individual development
  • Responsible for recognizing the value that diversity and culture bring to an organization
Other duties as needed

Qualifications
  • Flexibility and availability for evenings, overnights and weekends
  • Ability to utilize supervision
  • Excellent interpersonal and communication skills
  • Values working cooperatively with others
  • Ability to manage deadlines / handle confidential information in professional manner
  • Sensitive to the cultural and ethnic diversity of Alameda County

Minimum Qualifications 
  • Must complete Background Check (DoJ) and LiveScan
  • Must live within a 100 mile radius of Oakland, CA 94609
  • Must be able to commute onsite to fulfill the role's onsite requirements
  • Must be fully vaccinated against COVID-19 (Fully vaccinated is defined as having received both initial doses of either the Moderna or Pfizer vaccine OR the single dose of the Jansen vaccine and at least one booster.) Or have a valid religious or medical exemption.
  • Must have access to a secure internet connection (If secure, you should see a padlock next to the wifi symbol), a computer with camera (for remote meetings), a mobile phone (for multi-factor authentication), and a private space for completing confidential work, making calls, and attending meetings. Or be able to work fully onsite to accommodate any of these needs.
Each application is read and reviewed by human beings! Please avoid using A.I. when writing your cover letter, or answering application questions. We ask for these application materials so that we can get to know each individual applicant better. We've heard enough from artificial intelligence language models and want to hear your voice. For this role, evident use of A.I. in job applications decreases your likelihood of being selected to move forward in the application process.

Please do not contact our crisis line for the sole purpose of asking for updates about the role. Misuse of our crisis lines as a means of seeking updates about an application will disqualify you from the hiring process, and make you ineligible for future roles. Applications are reviewed on a rolling basis, so it may take some time to hear back from our hiring team. Ensure you've checked your spam folder for any missed communications. 

Agency Mission & Values
Agency Mission
To reach out and offer support to people of all ages and backgrounds during times of crisis, to work to prevent the suicide of those who are actively suicidal, and to offer hope and caring during times of hopelessness.

Agency Values
We care, from the inside out. With open hearts and minds, we build connections and remain committed to growth to be the best for the people we serve.

Justice, Equity, Diversity, and Inclusion Statement
CSS works toward the elimination of the tragic experience of suicide in Alameda County and this cannot be accomplished without the elimination of racism, sexism, ableism, and other forms of oppression in our community. We acknowledge that dismantling systems of oppression requires active engagement and constant effort. In order to better serve the diverse communities of Alameda County, address the above inequities, and elevate voices and experiences of those directly impacted by suicidal thinking or behaviors.

CSS commits to:
  • Encourage and support education, self-reflection, and both personal and professional development for all levels of CSS workforce and governance.
  • Develop and provide services that incorporate the wisdom of the communities that CSS serves.
  • Advocate for and promote policies that serve the mental health needs of diverse communities within Alameda County with the goal of creating a more robust crisis continuum that is not dependent on law enforcement and correctional facilities.
  • Openly request, receive, and utilize feedback provided by community members and partner agencies to develop policies and processes.
  • Continuously and critically review CSS policies, practices, and performance to demonstrate adherence to these diversity, equity, and inclusion commitments.

Crisis Support Services of Alameda County is an Equal Opportunity Employer (EOE) and committed to fostering a diverse and inclusive workplace. Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability or veteran status. We value the range of life experiences our staff bring with them and are stronger for having staff and volunteers with lived experience of surviving suicidal crises.