Crisis Communication Associate Jobs in Ohio (NOW HIRING)

We are recruiting for Health Safety Officers located at the new Glick Recovery Campus, a behavioral health crisis center, which will begin onboarding staff in July 2026. 

The Health Safety Officer is responsible for managing the safe, therapeutic care of patients presenting with acute mental health disorders in a crisis services setting. Under the supervision of the Director of Nursing, this position provides frontline support to individuals experiencing psychiatric emergencies, with an emphasis on de-escalation, patient safety, and collaborative care. The Health Safety Officer works as an integral member of a multidisciplinary treatment team, contributing to a therapeutic milieu that promotes recovery, dignity, and wellness.

The Centers is a Federally Qualified Health Center (FQHC) and a Community Behavioral Health Center (CBHC) in Cleveland, Ohio, with a focus on providing comprehensive care formedically underserved individuals in our community, especially those with mental health conditions and substance use disorders. In 2026, the Centers, in partnership with Cuyahoga County and the ADAMHS Board, will open the Glick Recovery Campus (GRC), a behavioral health crisis center, including a Crisis Receiving Center, the Rosary Hall Withdrawal Management Unit, and Crisis Stabilization Unit, to serve individuals experiencing behavioral health and substance use-related crises. The GRC will serve as Cuyahoga County’s first 24/7, walk-in behavioral health urgent care and stabilization center, offering people in crisis a safe, welcoming alternative to emergency rooms, jail, or the streets while providing symptom stabilization, connection to community resources and facilitating reintegration into the community.

• Crisis receiving center operates 24 hours a day, 7 days a week, 365 days a year
• May require working variable shifts including days, evenings, nights, weekends, and holidays
• Shift work may include 8-hour, 10-hour, or 12-hour shifts

Essential Duties and Responsibilities

• Provide immediate, person-centered care to individuals experiencing psychiatric emergencies, including behavioral de-escalation, emotional support, and safety planning
• Perform crisis intervention techniques in accordance with facility protocols and approved training (e.g., CPI – Crisis Prevention Intervention)
• Observe and monitor patients continuously for changes in mental status, behavior, or safety risk, and communicate observations promptly to the clinical team
• Assist with the implementation of individualized treatment and safety plans under the direction of licensed clinical staff
• Completes appropriate documentation of various incidents
• Support patients with activities of daily living (ADLs) as needed during their crisis episode
• Maintain ongoing surveillance of the unit environment to ensure a safe, therapeutic, and structured milieu for all patients and staff
• Ensures all patients and visitors have been screened via magnetometer or wanding as appropriate
• Identify and address environmental safety hazards in accordance with facility safety protocols
• Assists staff with processing new admissions by assisting with safety search and inventory of belongings
• Perform physical restraints and participate in behavioral emergencies when necessary for patient or staff safety, following established policy, regulatory standards, and completed training requirements
• Conduct regular patient safety rounds and document observations accurately and in a timely manner
• Enforce unit rules and expectations in a respectful, trauma-informed manner that supports de-escalation and recovery
• Participate as an active member of the multidisciplinary treatment team, contributing patient observations and behavioral data during team huddles and handoff communications
• Collaborate with nurses, therapists, case managers, and medical staff to support coordinated care delivery
• Communicate patient status changes, safety concerns, and incidents to supervising clinical staff immediately
• Attend mandatory team meetings, shift briefings, and required training sessions
• Accurately document patient observations, behavioral incidents, restraint events, and care activities in the electronic health record (EHR) in accordance with organizational standards and timeframe
• Complete all required forms and records related to safety, seclusion/restraint, and incident reporting

Qualifications

• HS Diploma or GED required.
• Associate's degree in Psychology, Social Work, Human Services, or a related field preferred
• Certification as a Psychiatric Technician or Mental Health Associate preferred
• Crisis Prevention Intervention (CPI) certification required (or must be obtained within 90 days of hire)
• BLS (Basic Life Support) certification required prior to starting work
• Two years of prior experience within a behavioral health facility, corrections facility, healthcare facility, customer service field, or other relevant experience is required
• Experience performing de-escalation and crisis intervention preferred
• Familiarity with electronic health record (EHR) systems preferred

Skills

• Critical thinking skills, decisive judgment, and the ability to work with minimal supervision
• Strong interpersonal and verbal communication skills
• Demonstrated ability to de-escalate agitated or aggressive individuals using evidence-based techniques
• Conflict resolution and problem-solving skills
• Ability to work collaboratively within a multidisciplinary team
• Cultural competency and commitment to trauma-informed, person-centered care
• Effective time management and ability to prioritize competing demands in a fast-paced environment

Physical Environment

• Work is performed primarily in a crisis receiving center facility
• Fast-paced, high-intensity environment serving individuals experiencing acute mental health and/or substance use crises
• Exposure to individuals in various states of distress, including those who may be agitated, aggressive, or experiencing severe psychiatric symptoms
• May require responding to crisis situations throughout the facility
• Primarily indoor work in climate-controlled settings
• Ability to stand, walk, and remain physically active for extended periods throughout a shift
• Physical stamina and strength sufficient to safely manage patients during behavioral emergencies, including performance of physical restraint techniques per training
• Ability to respond quickly to crisis situations throughout the unit
• Visual and auditory acuity necessary to monitor patient behavior and environmental safety
• May be required to lift or assist with moving patients or equipment
• Follows standard precautions using personal protective equipment as required
• Schedule flexibility required to meet program needs
• Regular exposure to individuals experiencing mental health crises, trauma, and substance use emergencies
• Work may involve emotionally charged and high-stress situations requiring emotional regulation and self-care
• Requires ability to maintain professional composure in high-pressure circumstances
• Access to clinical supervision and peer support to process difficult situations
• Completion of crisis intervention, de-escalation, and physical intervention training required prior to independent patient contact
• Strict adherence to facility safety protocols and procedures
• Required participation in facility safety drills and emergency response procedures
• Use of universal precautions and infection control measures
• Potential exposure to communicable diseases
• Regular interaction with law enforcement, emergency medical services, and other first responders
• Background check required
• Ongoing training in crisis intervention, trauma-informed care, restraint reduction, and safety procedures
• Participation in mandatory staff meetings, trainings, and clinical supervision sessions