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Responsibilities & Qualifications In this role, you will maintain and enhance AV/VTC /Multimedia infrastructure, ensure secure and reliable operations, and provide expert technical support to end users across multiple sites. The ideal candidate has hands-on IT experience with AV/VTC/Multimedia systems, strong troubleshooting skills, and the ability to work both independently and as a trusted subject matter expert for staff and leadership. RESPONSIBILITIES * Maintain and update existing AV/VTC/Multimedia systems, including hardware, software, patches, upgrades, and unique applications, using government-approved solutions. * Provide both standard and advanced enterprise-wide AV/VTC/Multimedia support, including configuration, troubleshooting, and resolution of hardware/software issues. * Manage and track support requests using ServiceNow, ensuring timely input, updates, and closure of tickets. * Support and maintain a wide range of AV/VTC/Multimedia equipment, including network connections, controllers, audio/video interfaces, Multimedia Display & Distribution Service (MDDS), and other peripherals within the government environment. * Coordinate with vendors for warranty or proprietary repairs, validate the accuracy of vendor fixes, and ensure equipment is fully restored. * Serve as an AV/VTC/Multimedia subject matter expert (SME) to NRO Information Operations and NRO Headquarters, assisting with the setup and deployment of AV/VTC/Multimedia systems. * Provide training and knowledge transfer to NRO Information Operations personnel on AV/VTC/Multimedia deployment, administration, and troubleshooting best practices. * Research and evaluate the impact of upgrades, patches, service packs, and applications on AV/VTC/Multimedia systems, providing recommendations to minimize downtime. * Deliver advanced AV/VTC/Multimedia support to site personnel and advise NRO Headquarters personnel on AV/VTC/Multimedia strategies and solutions. * Ensure AV/VTC/Multimedia systems remain secure by responding to NRO CERT Advisories, Bulletins, and Taskings, mitigating vulnerabilities across equipment and transmissions. * Generate and deliver reports to the Information Assurance Office for monitoring and tracking CERT compliance and AV/VTC/Multimedia security posture. * Prepare and present project updates, findings, and technical briefings as directed by the TOPM, COTR, or COR. * Provide Advanced AV/VTC/Multimedia Tier III Support for the AV/VTC/Multimedia infrastructure at NRO, Information Operations. * Provide support in the implementation and sustainment of AV/VTC/Multimedia throughout NRO, Information Operations * Create and maintain network diagrams, equipment configuration guides, and user-friendly job aids to standardize AV/VTC/Multimedia operations and reduce reliance on administrators for basic tasks. * Support the implementation, sustainment, and continuous improvement of AV/VTC/Multimedia infrastructure across NRO Information Operations. REQUIRED QUALIFICATIONS Experience: * 3 years of overall professional experience supporting profe ssional audio-visual, broadcast, or multimedia display and distribution systems , including installation, integration, and sustainment of AV control and distribution platforms in the systems administration field. * 3 years of e xperience supporting Multimedia Display & Distribut i on Services (MDDS) or comparable enterprise AV/multimedia systems is highly preferred. * 3 years of experience serving as a Tier 2/Tier 3 escalation point of contact and coordinating with OEM/vendor (Tier 4) support is preferred. Certifications: * CompTIA Security+ * Manufacturer Trainings (ex. Evertz, Extron, Crestron) * CTS (CTS-I, CTS-D) preferred * CEA ( Certified Audio Engineer) preferred * CVE (Certified Video Engineer) preferred Education: * Bachelor's degree in Broadcast/AV engineering, electrical engineering , or a related field . Equivalency: Associate's degree plus 2 additional years of experience, or a total of 8 years of directly relevant experience in lieu of a degree. Clearance: * Must possess a Top Secret/SCI with Polygraph Overview We are seeking an AV Multimedia Engineer to join our team in Aurora, CO. T ekSynap is a fast-growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. "Technology moving at the speed of thought" embodies these principles - the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers. We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com . Apply now to explore jobs with us! The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract, applicable law or regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". As part of the application process, you agree that TekSynap Corporation may retain and use your name, e-mail, and contact information for purposes related to employment consideration. Additional Job Information WORK ENVIRONMENT AND PHYSICAL DEMANDS The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. * Location: Buckley Space Force Base, Aurora, CO * Type of environment: Office * Noise level: Low * Work schedule: Schedule is day shift Monday - Friday. May be requested to work evenings and weekends to meet program and contract needs. * Amount of Travel: 10% PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to grip, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK AUTHORIZATION/SECURITY CLEARANCE * US Citizenship * Active TS/SCI with Polygraph clearance WAGE INFORMATION Target salary range: $80,000.00 - $130,000.00. The salary range displayed is an estimate only and is not a guarantee of compensation or salary, and will be determined on several factors regarding the individual's particular combination of education, knowledge, skills, competencies and experience, as well as contract parameters and organizational requirements. The displayed salary is one component of the total compensation package for employees. OTHER INFORMATION Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal, state, and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment. Many positions require specific certifications and/or the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. Applicants who accept an offer of employment may be subject to investigations performed by TekSynap and/or the Government to verify the candidate meets the required qualifications and other eligibility requirements. EQUAL EMPLOYMENT OPPORTUNITY In order to provide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, genetic information or any other characteristic protected by law (referred to as "protected status"). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment. TekSynap is committed to ensuring that our online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to submit an application, please contact for assistance.