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Credit Union Collection Jobs in California (NOW HIRING)

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Credit Union Collection information

What is a credit union collection specialist?

Credit Union Collection jobs focus on managing and recovering overdue accounts for a credit union. Professionals in this role contact members with delinquent loans or accounts, negotiate payment arrangements, and help resolve financial difficulties. They also maintain accurate records, follow regulatory guidelines, and work to minimize losses for the credit union. Strong communication and problem-solving skills are essential, as the role often requires balancing member service with effective debt recovery.

What are the key skills and qualifications needed to thrive as a credit union collection specialist?

To thrive as a Credit Union Collection Specialist, you need a strong understanding of loan servicing, debt collection laws, and financial regulations, typically supported by experience in banking or collections. Familiarity with collections management software, credit reporting systems, and relevant certifications such as the Certified Collection Professional (CCP) is often required. Excellent negotiation, problem-solving, and communication skills help build rapport with members and resolve delinquent accounts effectively. These skills are vital to minimize financial losses, maintain member relationships, and ensure regulatory compliance in the credit union environment.

What are some common challenges faced by credit union collection specialists, and how are they typically addressed?

Credit union collection specialists often encounter challenges such as dealing with members experiencing financial hardship, handling sensitive conversations about overdue payments, and navigating regulatory requirements unique to credit unions. To address these challenges, specialists receive training in empathetic communication, work closely with loan officers and member service teams, and use specialized software to track delinquencies and compliance. Open communication and a supportive team environment help ensure members are treated fairly while protecting the credit union’s interests.

What is the difference between Credit Union Collection vs Credit Union Loan Officer?

AspectCredit Union CollectionCredit Union Loan Officer
Primary RoleManaging overdue accounts and recovering unpaid loansAssessing loan applications and approving loans
Required CredentialsKnowledge of collections processes, sometimes relevant certificationsFinancial certifications or relevant experience often preferred
Work EnvironmentCollections department, often in office settingsBranch or office, interacting with members and applicants
Employer & Industry UsageCredit unions, financial servicesCredit unions, banking industry

While both roles operate within credit unions, a Credit Union Collection focuses on recovering overdue loans, whereas a Credit Union Loan Officer evaluates and approves new loans. They require different skill sets but are both essential to credit union operations.

What are popular job titles related to Credit Union Collection jobs in California?

For Credit Union Collection jobs in California, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection jobs in California look for?

The top searched job categories for Credit Union Collection jobs in California are:

What cities in California are hiring for Credit Union Collection jobs?

Cities in California with the most Credit Union Collection job openings:

Credit Union Collection jobs near you
Infographic showing various Credit Union Collection job openings in California as of August 2026, with employment types broken down into 80% Full Time, and 20% Part Time. Highlights an 95% In-person, and 5% Remote job distribution.

Business Intelligence Manager, Credit Union

University of Southern California

Los Angeles, CA • On-site

$120K - $150K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

University Of Southern California rating

8.4

Company rating: 8.4 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

101st of 627 rated colleges and universities

Job description

USC Credit Union is looking for a skilled Business Intelligence (BI) Manager to enhance our data analytics and reporting, with the primary goal of giving our organization's leaders the key information they need to help them make informed, strategic business decisions. The BI Manager will source and analyze data, perform assessments and risk analysis to identify problems with current company processes, and support in decision making. The BI Manager will collaborate with management to increase efficiency and improve both member and employee experiences.
Responsibilities include, but are not limited to:
  • Builds and maintains the underlying business intelligence infrastructure, including the cloud data warehouse (Snowflake), data models, visual style guides, and the pipelines that move and transform data from source systems into analytics-ready tables.
  • Designs and operates modern data pipelines, including ingestion from operational systems and the transformation logic that prepares data for reporting and analysis.
  • Produces data collection methods (e.g., surveys, tests, etc.), and develops tools and processes to support analyses.
  • Generates summary and specified dashboard accounts which represent operational data in brief and intelligible format, suitable for the target audience, such as executive leadership, department managers and supervisors and other analysts.
  • Provides business data trend information to support recommendations for action. Collaborates with management on matters of best practices, appropriate statistical measures and benchmarking. Provides management with suggestions, as appropriate.
  • Carries out quality assessment of data, data reports and the accompanying decisions.
  • Conducts analysis of findings and offers action-driven recommendations and insights to executive leaders and managers on the basis of results.
  • Provides recommendations for decisions affecting business operations and strategic initiatives.
  • Trains non-technical stakeholders on use of reporting tools and concepts.
  • Devises policies and methods to be used for data governance standards, both for internal data and vendor relationships.
  • May lead staff or student workers, as assigned.

Minimum Field of Expertise:
  • Bachelor's degree in business, statistics, or another related field.
  • Three years of experience in analytics with some supervisory duties.
  • Direct knowledge and experience in data modeling, data warehousing and reporting.
  • Strong SQL skills and hands-on experience with a cloud data warehouse. Snowflake experience is required.
  • Experience building and visualizing reports in Power BI or a comparable tool.
  • Project management experience for complex projects.
  • Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills.
  • Able to work at a high functional and technical level.

Preferred Qualifications:
  • Experience with dbt for data transformation and modeling.
  • Experience with Airbyte or a similar data integration / ingestion platform.
  • Familiarity with version control (Git) and analytics engineering practices.

Compensation:
The annual base salary range for this position is $120,000 - $150,000. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
Why USC Credit Union is a Great Place to Work
  • Medical options through USC Network https://employees.usc.edu/medical/
  • Dental: https://employees.usc.edu/dental/
  • Vision: https://employees.usc.edu/vision/
  • Dependent Care and Health Care Flexible Spending Accounts (FSAs): https://employees.usc.edu/fsas/
  • Retirement with up to 10% employer contributions: https://employees.usc.edu/usc-retirement-savings-program/
  • Tuition reimbursement: https://employees.usc.edu/tuition-benefits/
  • Paid Time Off (PTO) including, up to 24 vacation days (based on tenure), 12 sick days, 9 paid holidays, 1 paid personal day, 4 paid winter recess days, paid bereavement, and paid jury duty: https://employees.usc.edu/time-off/
  • Life and voluntary insurance benefits: https://employees.usc.edu/insurance-benefits/
  • WorkWell Center that provides programs, resources, and services to benefits-eligible staff and their dependents, that help them thrive in all areas of work-life wellness: https://workwell.usc.edu/
  • Other generous perks and discounts: https://employees.usc.edu/perks/

Fight On!
Minimum Education: Bachelor's degree
Minimum Experience: 3 years
Minimum Field of Expertise: Direct knowledge and experience in data modeling, data warehousing and reporting.
Project management experience for complex projects. Demonstrated organizational, critical thinking, interpersonal, planning, problem solving, and business analytical skills. Able to work at a high functional and technical level.
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law.
  • Notice of Non-discrimination
  • Employment Equity
  • Read USC's Clery Act Annual Security Report
  • USC is a smoke-free environment
  • Digital Accessibility

If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser:
https://wd5.myworkday.com/usc/d/inst/1$9925/9925$149369.htmld

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About University of Southern California

Sourced by ZipRecruiter

The University of Southern California (USC) is not a conventional company, but a private research university established in the heart of Los Angeles, CA, US. Founded in 1880, it's one of the oldest private research universities in California. USC operates in the education industry providing primary services of higher education, research, and community development. This prestigious institution offers a comprehensive array of undergraduate, graduate, and professional programs across various disciplines, including the humanities, social sciences, and STEM (Science, Technology, Engineering, and Mathematics). The University is guided by its commitment to foster creativity, innovation, leadership, and discovery through academic excellence.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Los Angeles , CA, US

Year founded

1880

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