Credit Control Assistant Jobs in Seattle, WA (NOW HIRING)

About Us

Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 14 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members’ financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.

About the Role

Kitsap Credit Union has an opening for an Assistant Branch Manager at our Poulsbo location. This position is responsible for assisting in coaching, mentoring, training and leading branch/department staff in skills and behaviors that reflect a service methodology and philosophy to create and foster a sales oriented culture. Promote quality service and provide positive leadership to the Kitsap Credit Union team. Assist the Branch Manager to develop, maintain and execute branch/department strategic plan in conjunction with and support of the credit union strategic plan.

Quick Facts

Reports to: Branch Manager

Employment Type: Full-time, hourly, non-exempt, onsite

Salary Range: $32.06 - $38.63  depending on experience

Working Hours: Monday - Friday 8AM - 5PM

Bonus Target: 6% potential incentive of base pay

Grade: 8BC

Industry: Banking

PRINCIPAL ACCOUNTABILITIES

• Assist in directing daily operations, sales, service, employee development, safety, compliance and security
• Assist in coaching, leading and motivating branch employees; promote participation in cross sales of products and services. Meet with employees regularly to establish and reinforce sales/service goals.
• Conduct regular quality control observations in the areas of sales and service to provide employee feedback and ensure quality member service
• Work with the branch manager on cash requirements, conduct vault and teller drawer audits and balance branch totals daily, as required
• Enhance organizational reputation by accepting ownership for accomplishing new and different requests; explore opportunities to add value to job accomplishments
• Proactively generate new loan and membership business through branch sales activities, network with local businesses and participate in community events
• Actively contribute in the area of continuous quality improvement, solicit and contribute new ideas and methods to improve efficiencies and effectiveness of processes and procedures
• Educate and introduce members to self-service and assisted self-serve options, with continual education as new products and digital services are introduced
• Plan, organize and direct daily branch/department activities and workflows to ensure efficient and effective operations as it relates to new account, lending, and member services
• Provide data and reports on branch staffing, productivity, operational efficiency and effectiveness and provide solutions and ideas for improved operational effectiveness

• In the absence of the branch manager, assist and direct the workflow, be a resource for staff and members to answer complex questions and or resolve non-routine problems that may arise. Perform teller cash audits, review and approve transaction exceptions.

Qualifications and Education Requirements

• High School Diploma or GED
• Two years managerial or supervisory experience. Combination of education, KCU experience and / or supervisory experience leading a project or team
• Must be able to work Saturdays and extended business hours
• Proven track record of achieving sales goals
• Must be registered with the Nationwide Mortgage Licensing System within 30 days of hire and comply with the SAFE Act regulations

SUPERVISORY STATUS

This position supervises others and is responsible for being results oriented, collaborative, delegate effectively, and embrace the organization’s core values, ensuring team effectiveness.

Working conditions

This position will be required to work in an office environment with moderate noise levels, and, with or without reasonable accommodation is required:

• Must be able to remain in a stationary position for a minimum of 75% of the time
• Constantly operates a computer and other office productivity machines
• The person in this position frequently communicates with peers, supervisors, vendors and employees to exchange accurate information and answer questions
• Works in an indoor office environment but expected to attend meetings in buildings that require travel in outdoor weather conditions

EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION STATEMENT

Kitsap Credit Union is firmly committed to equality of opportunity for all employees and applicants for employment in accordance with applicable Equal Employment Opportunity/Affirmative Action laws, directives, and legislation.

This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required for this position; other duties outside of normal responsibilities may be performed as necessary to meet the needs of the organization. Nothing in this position description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Our Values

Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.

Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.

Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.

Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.

What We Offer

Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family’s lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 paid holidays
• 1 Personal Floating Day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Enjoy unlimited ORCA transit access through KCU for less than $45 a year—your cost as an employee

We believe in the power of belonging – it’s in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.  

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can’t happen without great employees.

****** Employment is contingent upon satisfactory background check. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ****** 

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