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Credit Collections Jobs in Worcester, MA (NOW HIRING)

Tier3MD

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Position Overview The Collections Specialist position is responsible for managing and collecting ... Responding to credit inquiries from external clients. * Perform other job duties as assigned ...

eClinicalWorks

Collections Specialist

Westborough, MA · On-site

$50K - $55K/yr

Position Overview The Collections Specialist position is responsible for managing and collecting ... Responding to credit inquiries from external clients. * Perform other job duties as assigned ...

Robert Half

Collections Specialist

Marlborough, MA · On-site

$19 - $22/hr

We are looking for a detail-oriented Collections Specialist to support a busy organization in Marlboro, Massachusetts within the waste and environmental services industry. This Long-term Contract ...

New

Farm Credit East

Credit Analyst Associate

Dayville, CT · Hybrid

$55K - $80K/yr

Farm Credit East (FCE) is the leading provider of loans and farm advisory services to farm, forest product, fishing, and other agricultural business owners across the northeast with nearly $15 ...

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All JobsCredit Collections JobsCredit Collections Jobs in Worcester, MA

Credit Collections information

See Worcester, MA salary details

$14

$24

$34

How much do credit collections jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for credit collections in Worcester, MA is $24.49, according to ZipRecruiter salary data. Most workers in this role earn between $20.87 and $27.84 per hour, depending on experience, location, and employer.

What is credit collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.

What are the key skills and qualifications needed to thrive as a credit collections specialist?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a credit collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

Is working in credit collections a good job?

Working in credit collections involves contacting customers to recover overdue payments and often requires strong communication and negotiation skills. The job can offer steady employment and opportunities for advancement, but it may also involve high-pressure situations and rejection. Compensation varies by employer and experience, and some roles may require certifications or familiarity with collection software.

What are the most commonly searched types of Credit Collections jobs in Worcester, MA?

The most popular types of Credit Collections jobs in Worcester, MA are:

What cities near Worcester, MA are hiring for Credit Collections jobs?

Cities near Worcester, MA with the most Credit Collections job openings:

Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Worcester, MA as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $50,948 per year, or $24.5 per hour.

Manager of Cash & Credit Collections - Americas

3DS Inc

Waltham, MA • On-site

Other

Medical, Dental, Vision, Life, Retirement

Re-posted 19 days ago

Job description

Role Description & Responsibilities
DASSAULT SYSTÈMES, the 3DEXPERIENCE Company, empowers businesses and people with virtual universes to imagine sustainable innovations. Serving more than 250,000 customers across 11 industries-from high-tech and life sciences to transportation and consumer goods-we help organizations transform the way they design, produce, and innovate for a more sustainable future.
We are seeking an experienced Manager, Credit & Cash Collections - Americas to join our Finance organization in Waltham, MA (hybrid). This is an exciting opportunity for a collaborative, results-driven leader to shape the strategy and performance of our Accounts Receivable organization across the Americas. You'll lead a talented team, partner with senior business leaders, and drive initiatives that improve cash flow, strengthen customer relationships, and elevate operational excellence.
In this role, you will:
Lead the Credit & Collections Organization
  • Provide strategic and day-to-day leadership for the Americas Credit & Collections team, fostering a culture of accountability, collaboration, continuous improvement, and customer focus.
  • Assess current processes, team capabilities, and organizational opportunities to optimize performance and scalability.
  • Coach, mentor, and develop team members while supporting career growth and employee engagement.
  • Build initiatives that strengthen retention, knowledge sharing, and cross-functional collaboration.
Drive Financial Performance
  • Own key Accounts Receivable performance metrics across the Americas, including Cash Collections, DSO, Overdue AR, and Cash Forecasting.
  • Develop and execute strategies that improve cash flow while balancing customer experience and business objectives.
  • Identify root causes of aging receivables and partner across Finance and the business to implement sustainable solutions.
  • Deliver regular reporting, forecasting, and performance insights to Finance leadership.
Partner Across the Business
  • Serve as the primary Credit & Collections leader for Client Executives, Finance leadership, and cross-functional stakeholders on complex customer escalations.
  • Build strong partnerships with Sales, Client Executives, Revenue teams, and regional Finance leaders to resolve issues efficiently.
  • Represent Credit & Collections during customer meetings involving payment disputes, credit concerns, or commercial negotiations.
  • Support broader Finance initiatives and collaborate with global RtC leadership to promote operational consistency and best practices.
Improve Processes & Operational Excellence
  • Lead structured operational rhythms including KPI reviews, cash meetings, escalation management, and performance tracking.
  • Continuously evaluate and improve collection strategies, policies, and workflows.
  • Establish clear escalation paths, service expectations, and operational standards that support both internal teams and customers.
  • Champion process improvements and automation opportunities that enhance efficiency and business performance.
Qualifications
  • Master's degree in Finance, Accounting, Business Administration, or related field (MBA preferred).
  • 8+ years of progressive experience in Credit, Collections, or Accounts Receivable, including at least 3 years leading high-performing teams.
  • Proven success leading organizational improvements, change initiatives, or business process transformations.
  • Demonstrated ability to improve DSO, cash collections, and overdue receivable performance within complex, multi-entity organizations.
  • Strong knowledge of credit risk management, GAAP/IFRS accounting principles, and Accounts Receivable best practices.
  • Experience with ERP platforms such as SAP S/4HANA, Oracle, or similar systems, along with credit management tools such as Sidetrade, GetPaid, or CreditPoint.
  • Excellent leadership, analytical, negotiation, and communication skills.
  • Proven ability to build trusted relationships with Sales, Finance, and executive stakeholders.
  • Comfortable leading customer-facing discussions and negotiating payment solutions with key accounts.

Inclusion statement
In order to provide equal employment and advancement opportunities to all individuals, employment decisions at 3DS are based on merit, qualifications and abilities. 3DS is committed to a policy of non-discrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religion, gender, sex (including pregnancy, childbirth or medical or common conditions related to pregnancy or childbirth), sexual orientation, gender identity, gender expression, marital status, familial status, national origin, ancestry, age (40 and above), disability, veteran status, military service, application for military service, genetic information, receipt of free medical care, or any other characteristic protected under applicable law. 3DS will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state laws and local ordinances. We are committed to fair employment practices and will evaluate all candidates based on their qualifications, regardless of past arrest or conviction history.
Compensation & Benefits
Dassault Systèmes offers an excellent salary with potential for bonus, commensurate with experience. Benefits include a choice of plans providing comprehensive coverage for medical, dental, vision care for employee & dependents as well as employee life, short & long term disability, tuition reimbursement, immediate 401K enrollment, 401K match (50 cents on the dollar, up to the first 8% of your eligible compensation that you contribute based on match eligibility criteria), flexible time off policy, and 10 paid holidays.
Salary Pay Transparency
Compensation for the role will be commensurate with experience. The total expected compensation range will be between $85000 and $145000, representing the base salary (or annualized salary based on estimated hourly compensation) and target bonus.
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About 3DS

Sourced by ZipRecruiter

Industry

Professional, scientific, and technical services

Company size

11 - 50 Employees

Headquarters location

Tallahassee, FL, US

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