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Credit Collections Manager Jobs in West Springfield, MA

Nwcommunitybank

SPECIAL ASSETS MANAGER

Winsted, CT · On-site

$120 - $180/hr

Represent the Bank through community and industry activities Skills Loan Workouts & Special Assets Management Commercial Credit Analysis Financial Statement & Cash Flow Analysis Collections ...

TRIO PROPERTIES LLC

Property Manager

Hartford, CT · On-site

$65K - $70K/yr

... Credit Reporting Act, and all other Federal and State laws. * In conjunction with the Regional ... Oversee collections, evictions, utility cut-offs and landlord liens as required on delinquent rents.

Bodycote plc

Operations Manager

Hartford, CT · On-site

$135 - $150/hr

Based in Berlin, CT the Operations Manager has the responsibility for the overall operation of the ... sales (invoices, credits and collections), purchasing (ordering, invoice approval), capital ...

New

Commercial Credit Group

Collector

West Hartford, CT · On-site

$17.25 - $23.25/hr

Other assigned duties that may arise at managements discretion. Job Requirements: * High school graduate. * Minimum of two years current experience in collections. * Familiarity with Microsoft Office ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Springfield, MA · On-site

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Springfield, MA

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Hartford, CT · On-site

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

U.S. Navy

RETAIL SERVICES SPECIALIST

Hartford, CT

Managing and operating ship's laundry and tailor shops * Managing and operating ship's retail ... Serving as cash collections agents * Operating and maintaining vending and cash collection machines ...

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Showing results 21-40

All JobsCredit Collections JobsCredit Collections Manager JobsCredit Collections Manager Jobs in West Springfield, MA

Credit Collections Manager information

See West Springfield, MA salary details

$54.3K

$86.8K

$126.6K

How much do credit collections manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for credit collections manager in West Springfield, MA is $86,802.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,700.00 and $99,600.00 per year, depending on experience, location, and employer.

What does a credit collections manager do?

The job duties of a credit and collections manager involve overseeing credit and collections operations for a company or organization. In this career, your responsibilities include running credit checks on each customer, client, or vendor to assess the risk involved in a loan, credit, or other financial agreement. You establish metrics for evaluating risk, and you maintain documentation for each of the accounts under your management. You also set limits on the amount of credit. If a customer builds too much debt, the credit and collections manager initiates collections proceedings. You also ensure quality customer service and approve reimbursement when necessary.

What are the key skills and qualifications needed to thrive as a credit collections manager?

To thrive as a Credit Collections Manager, you need expertise in credit management, debt collection practices, financial analysis, and typically a degree in finance, accounting, or a related field. Familiarity with collections software (such as SAP, Oracle, or FICO), CRM systems, and certification from organizations like the ACA International is often required. Strong negotiation, leadership, and communication skills are crucial for managing teams and resolving sensitive debtor situations. These skills ensure effective debt recovery, maintain positive client relationships, and minimize financial risk for the organization.

What are some typical challenges credit collections managers face when balancing customer relationships with collection targets?

Credit Collections Managers often navigate the delicate balance between achieving collection targets and maintaining positive customer relationships. Common challenges include handling sensitive conversations with clients experiencing financial hardship, negotiating payment arrangements that align with company policies, and ensuring timely collections without damaging long-term business rapport. Successful managers employ empathy, strong communication skills, and strategic negotiation to resolve issues while protecting the company's financial interests. Collaboration with sales, customer service, and finance teams is also essential to develop solutions that work for both the business and its clients.
More about Credit Collections Manager jobs

What job categories do people searching Credit Collections Manager jobs in West Springfield, MA look for?

The top searched job categories for Credit Collections Manager jobs in West Springfield, MA are:

What cities near West Springfield, MA are hiring for Credit Collections Manager jobs?

Cities near West Springfield, MA with the most Credit Collections Manager job openings:

Credit Collections Manager jobs near you
Infographic showing various Credit Collections Manager job openings in West Springfield, MA as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $86,802 per year, or $41.7 per hour.

SPECIAL ASSETS MANAGER

Northwest Community Bank

Winsted, CT • On-site

Full-time

Re-posted 15 days ago

Key responsibilities

  • Oversee and resolve the Bank's non-performing and distressed loan portfolio.

  • Develop and implement strategies for workout, recovery, collection, and OREO disposition to minimize losses and maximize recovery.

  • Manage and monitor classified, delinquent, non-performing, and high-risk loan relationships.

Job description

Special Assets Manager

Lending | Banking

Reports to: Chief Lending Officer

This position does not offer remote access.  It is an in-office position located in Winsted, CT. 

Summary of the Role

The Special Assets Manager is responsible for overseeing and resolving the Bank's non-performing, and distressed loan portfolio. This role develops and executes workout, recovery, collection, and OREO disposition strategies that minimize losses, maximize recovery, and ensure compliance with regulatory requirements while protecting the Bank's financial interests.

Key Responsibilities

  • Manage and monitor classified, delinquent, non-performing, and high-risk commercial and consumer loan relationships
  • Develop and implement workout, restructuring, collection, and recovery strategies to minimize loss exposure
  • Analyze borrower financial statements, cash flow, collateral positions, and repayment capacity
  • Negotiate resolutions with borrowers, guarantors, attorneys, workout professionals, and other stakeholders
  • Coordinate foreclosures, bankruptcies, collateral liquidations, short sales, and OREO dispositions
  • Prepare reports and recommendations for Senior Management, Loan Committee, and the Board of Directors
  • Oversee commercial credit analysis activities, including financial statement spreading and risk rating review
  • Supervise assigned staff, including coaching, training, performance management, and development
  • Manage departmental goals, budgets, retention standards, and operational effectiveness
  • Ensure compliance with regulatory requirements, internal policies, and examination standards. Educates staff of same. 
  • Recommends procedural changes as needed to support prescribed requirements.
  • Participate on management, Credit, CRA, and Special Assets committees
  • Represent the Bank through community and industry activities

Skills

Loan Workouts & Special Assets Management           Commercial Credit Analysis

Financial Statement & Cash Flow Analysis                 Collections & Recovery Administration

Real Estate & OREO Management                             Negotiation & Conflict Resolution

Regulatory Compliance                                               Leadership & Staff Development

Strategic Planning                                                       Communication & Presentation

Qualifications

Bachelor’s degree in Finance, Accounting, Business Administration, or related field (or equivalent experience)

5–7 years of progressive banking experience with emphasis in commercial lending, special assets, loan workouts, and credit analysis

Strong understanding of bankruptcy, foreclosure, collections, creditor rights, and real estate valuation

Comprehensive knowledge of banking regulations and compliance requirements

Proven leadership, supervisory, and organizational abilities

Excellent negotiation, analytical, written, and verbal communication skills

Ability to travel throughout the Bank’s lending market as needed

Regularly works with highly confidential customer, financial, legal, and credit information

Why Join Us

Opportunity to directly impact portfolio quality, asset recovery, and risk management while partnering with senior leadership and contributing to the Bank’s strategic objectives.

Work Environment & Physical Requirements

Primarily office-based role requiring prolonged sitting and computer use. Occasional standing, walking, and light lifting up to 10 pounds. Frequent use of standard office equipment and extended periods of computer screen use requiring visual focus.

Equal Opportunity Employer

We are committed to creating an inclusive and diverse workplace. Employment decisions are based on qualifications, merit, and business needs.