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Credit Collections Assistant Jobs in Santa Rosa, CA

Topbuild

General Manager (Santa Rosa, CA.)

Santa Rosa, CA · On-site

$75K - $150K/yr

Operations, Finance, Credit & Collections, HR, Health & Safety, Procurement and Sales & Marketing ... assist in prioritizing your wellbeing. Listed below are a few of our available benefits: * Base ...

Exchange Bank

Special Assets Officer

Santa Rosa, CA · On-site

Collections, Bankruptcy, SBA and Foreclosure: * Manage all aspects of large, more complex loans ... Consult with SAD Manager, as needed, to resolve complex credits. * Create and provide regular and ...

Exchange Bank

Special Assets Officer

Santa Rosa, CA

Collections, Bankruptcy, SBA and Foreclosure: * Manage all aspects of large, more complex loans ... Consult with SAD Manager, as needed, to resolve complex credits. * Create and provide regular and ...

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All JobsCredit Collections JobsCredit Collections Assistant JobsCredit Collections Assistant Jobs in Santa Rosa, CA

Credit Collections Assistant information

See Santa Rosa, CA salary details

$11

$21

$33

How much do credit collections assistant jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for credit collections assistant in Santa Rosa, CA is $21.90, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $25.24 per hour, depending on experience, location, and employer.

What is the difference between Credit Collections Assistant vs Credit Analyst?

AspectCredit Collections AssistantCredit Analyst
Required CredentialsHigh school diploma or equivalent; some roles may prefer associate degreeBachelor's degree in finance, accounting, or related field
Work EnvironmentOffice setting, often in collections or finance departmentsOffice environment, analyzing financial data and credit reports
Employer & Industry UsageFinancial institutions, credit agencies, and collection agenciesBanks, lending companies, and financial services firms
Common Search & Comparison IntentFocuses on debt recovery and customer account managementFocuses on credit risk assessment and financial analysis

The main difference between a Credit Collections Assistant and a Credit Analyst lies in their primary responsibilities. The Collections Assistant handles debt recovery and customer account follow-up, while the Credit Analyst evaluates creditworthiness and financial data to inform lending decisions. Both roles are essential in the credit industry but serve different functions within the credit management process.

What is the highest paying collection job?

The highest paying collection jobs are typically senior or managerial roles such as Collections Manager or Credit and Collections Director, which can offer salaries exceeding $80,000 annually. These positions often require extensive experience, strong negotiation skills, and knowledge of credit laws and collection strategies.

What are the top 3 skills for a collection officer?

A collection officer needs strong communication skills to negotiate with debtors, attention to detail to accurately track accounts, and persistence to follow up on overdue payments. Knowledge of relevant laws and familiarity with collection software are also important for effective performance. These skills help ensure efficient recovery of debts while maintaining professional relationships.

What jobs pay 4000 a week without a degree?

A Credit Collections Assistant typically earns less than $4,000 per week, as this role usually offers hourly wages or salaries below that threshold. High-paying jobs that can reach $4,000 weekly without a degree often include roles such as sales managers, real estate brokers, or skilled trades like electricians and plumbers, which may require experience or certifications but not necessarily a college degree.

What does a collection assistant do?

A collection assistant supports the debt collection process by contacting customers to remind them of overdue payments, recording payment statuses, and updating account information. They often use collection software and require good communication skills to handle inquiries and negotiate payment arrangements. The role typically involves working within established policies and may require attention to detail and organizational skills.
What cities near Santa Rosa, CA are hiring for Credit Collections Assistant jobs? Cities near Santa Rosa, CA with the most Credit Collections Assistant job openings:
Credit Collections Assistant jobs near you
Financial Assistance Representative I (Collections Representative)

Financial Assistance Representative I (Collections Representative)

Redwood Credit Union

Napa, CA • On-site

$27 - $35/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted yesterday

Job description

Redwood Credit Union is looking for a Financial Assistance Representative I who will be responsible for performing a wide variety of semi-routine duties of moderate complexity requiring the exercise of discretion, initiative, judgment, independent analysis, and detailed knowledge of departmental procedures.
 
Key Responsibilities
Member Contact:
o Contact members with delinquent loans, negative shares, and Visa accounts to arrange payments, assess account status, and restore services.
o Handle inbound and outbound calls while adhering to compliance and member information security protocols.
o Deliver exceptional service to members and internal departments, making sound decisions and escalating issues when necessary.
o Perform skip-tracing and support delinquent members by processing payments, extensions, and workout loans.
o Recommend accounts for repossession and assist Collateral Recovery Officers with documentation and follow-up.
o Support bankruptcy and deceased member account processes as assigned
Admin Support:
o Assist in processing request for charge off accounts for those loans determined to be un-collectible.
o Complete departmental and back-office tasks as assigned including (but not limited to) typing, routine letter and/or documents.
o Assist in the preparation of documents needed for the pursuit of legal action against Members and/or support the bankruptcy process, as assigned.
o Prepare periodic specialty reports or balance department related general ledger accounts, as assigned.
o Serve non- delinquent Members by accepting phone payments, processing extension requests and workout loans.
 
Join us and discover why you'll love working at Redwood Credit Union!
 
ABOUT REDWOOD CREDIT UNION (RCU):
At Redwood Credit Union, our mission is to passionately serve the best interests of our Members and communities. Since 1950, we have been dedicated to supporting the financial well-being of our Members through better rates, low or no fees, and best-in-class customer service. Our purpose is to inspire hope and elevate the financial well-being of our communities one person at a time, through good times and bad.
 
As a not-for-profit financial institution, we are committed to a people-first approach, which is reflected not only in how we serve our Members, but also in how we treat our employees. Our leadership team is deeply focused on fostering a culture of heart and empathy, integrity, passion, inclusion, meaningful relationships, excellence, and ensuring financial well-being for all. 
 
Why work for Redwood Credit Union?
 25th largest credit union in the U.S. and the largest financial institution based in the North Bay
   Recognized by Newsweek as one of "America's Best Credit Unions 2026"
   Awarded a 5-Star Bauer Rating
  Recognized by Newsweek as one of "America's Greatest Midsize Workplaces 2025"
   Top Corporate Philanthropists (#24) - San Francisco Business Times
   Voted Best Places to Work in the North Bay 20 years in a row
   World-class Employee Engagement scores
   Rated Superior in Service by more than 90% of Members, surveyed by SF Gate
   Industry leading Net Promoter Scores across the U.S.
   
Minimum Qualification: Knowledge, Skills and Abilities
  • Knowledge of Fair Debt Collections Act.
  • Knowledge of Federal and state laws, rules, and regulations concerning Credit Union collection activities.
  • Comprehensive knowledge of repossession process.
  • Comprehensive understanding of call center environment.
  • Knowledge of skip tracing, small claims, and bankruptcies.
  • Knowledge of insurance (collateral and disability) as it pertains to the collection of delinquent accounts.
  • Skill in the operations of a personal computer with Internet and intranet access, word processing and spreadsheet software.
  • Ability to provide quality professional service to all Members.
  • Ability and desire to work in a team environment.
  • Ability to keep Members information confidential, strictly adhering to company MIS policies.
  • Ability to measure performance in a productivity driven environment.
  • Ability to communicate effectively, accurately, intelligently, and professionally, both verbally and in writing, including effective telephone communication skills.
  • Ability to establish and maintain effective working relationships with a diverse group of people.
  • Ability to work a rotating schedule which will include working on rotating Saturdays.
The ideal candidate has a combination of education and experience equivalent to a high school diploma with a
minimum of three years of collections experience in a measured, productivity driven environment.
 
Compensation: Base starting range: $27.00 to $35.00 per hour commensurate with experience.
Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
 
Redwood Credit Union offers a robust benefits package to our eligible employees including:
  Competitive medical, dental, and vision insurance, mental health offerings
  Employee performance incentive plan
Salary Advancement- Merit increase based on performance
401(k) program with employer match
Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!
 
RCU Discounts and Perks:
 RCU employees are eligible for a .75% discount off RCU standard collateral auto loans
 RCU employees are eligible for a 1% discount on all recreational or boat loan products
2% discount off Visas and LOC Loans through RCU
0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.
0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.
0% interest on garment, fitness, or home office equipment loan of up to $500
100% financing for employee purchased homes!
 
Physical Requirements:
Ability to stand, bend, stoop, sit, walk, twist and turn.
Ability to lift up to 20 pounds occasionally.
Ability to use a computer keyboard and calculator.
Work environment is indoors; majority of the time is spent sitting at a desk.
 
*Redwood Credit Union is not offering Visa transfers and/or sponsorships for this position. 
 
Internal Team Members: If you are a current Team Member, please apply through the internal careers page located in RCUNET. 
                                                  
                                                  We are an Equal Opportunity Employer
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us at [email protected]. To ensure fairness and consistency, we're unable to respond to individual inquiries about application status.
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