ZipRecruiter

Log In

1

Credit Card Contact Centre Representative Jobs (NOW HIRING)

pelicanscu

Contact Center Representative

Baton Rouge, LA · On-site

$15.50 - $20.25/hr

Actively promoting and cross-selling all Credit Union products and services by identifying member ... Contact Center representative Skills and qualifications include : * 1 year of customer service ...

previous pagenext page

Showing results 21-40

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsCredit Card Contact Centre Representative Jobs

Credit Card Contact Centre Representative information

See salary details

$12

$23

$32

How much do credit card contact centre representative jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for credit card contact centre representative in the United States is $23.19, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

Is a credit card contact centre representative a good entry-level position?

A credit card contact centre representative is often considered a suitable entry-level role, as it typically requires minimal prior experience and offers on-the-job training. The position involves customer service skills, communication, and familiarity with banking or financial products, making it accessible for those starting their careers in finance or customer support.

What does a credit card contact centre representative do?

A credit card contact centre representative handles customer inquiries related to credit card accounts, such as billing issues, fraud reports, payment questions, and account management. They use communication skills and customer service tools to assist clients over phone, email, or chat, often following company protocols and compliance standards.

What cities are hiring for Credit Card Contact Centre Representative jobs?

Cities with the most Credit Card Contact Centre Representative job openings:

What states have the most Credit Card Contact Centre Representative jobs?

States with the most job openings for Credit Card Contact Centre Representative jobs include:

What are popular job titles related to Credit Card Contact Centre Representative jobs?

For Credit Card Contact Centre Representative jobs, the most frequently searched job titles are:

Infographic showing various Credit Card Contact Centre Representative job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 16% Part Time, and 5% Contract. Highlights an 73% Physical, 2% Hybrid, and 25% Remote job distribution, with an average salary of $48,239 per year, or $23.2 per hour.

Contact Center Representative - RETURNSHIP ELIGIBLE

Vacaville, CA • On-site

Travis Credit Union
Finance and Insurance • 201 - 500 employees
Learn more about Travis Credit Unionexternal

$23.49 - $29.01/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Travis Credit Union rating

9.7

Company rating: 9.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

Job description

Description
Varying Shifts: Monday-Friday between the hours of 8:00am-6:15pm, Saturdays are required 8:45am-4:15pm Day off TBD
39 hours/ week
100% Onsite at TCU Headquarters in Vacaville, Ca. No Remote or Hybrid available.
Candidates must live within a reasonable commuting distance of the communities served by Travis Credit Union, which include the following counties: Alameda, Colusa, Contra Costa, Merced, Napa, Placer, Sacramento, San Joaquin, Solano, Sonoma, Stanislaus, and Yolo. For hybrid and remote roles, candidates are still required to reside within a commutable distance of our corporate headquarters in Vacaville, California.
We are unable to sponsor or assume sponsorship of employment visas for this position. Candidates must have current authorization to work in the U.S. (no sponsorship available).
Summary: The Travis Credit Union (TCU) Contact Center is responsible for professionally managing member service inquiries via inbound calls, emails and live-chats in a high volume customer service environment. TCU Contact Center representatives' actively understand the value of a great customer experience while expanding existing member relationships by identifying opportunities for additional credit union products and services.
Profile:
  • Provides world-class customer support through all member support channels with a focus on first-contact-resolution and problem solving for account inquiries.
  • Identify opportunities to deepen the member relationship by promoting and educating members around new products and services based on the member contact reason.
  • Based on experience, manages product/service inquiries of a more complex nature, i.e. Certificates, Individual Retirement Accounts, etc.
  • Follows up on member inquiries that are not immediately
  • Follows proper Contact Center policies and procedures when handling different topics. Suggests improvements and changes to processes and policies to improve productivity and members' experience.
  • Uses proven decision-making skills when handling exceptions to policies or procedures within assigned authority.
  • Properly identifies, researches and resolves issues using multiple software applications.
  • Participates in ongoing training programs and maintains up-to-date information and working knowledge of all Credit Union products, services and promotions.
  • Coach, mentor, or train less senior representatives, as needed.
Required Skills:
  • Passionate about helping people, and able to learn quickly and acquire the knowledge to assist members accurately.
  • Must be detail-oriented with above average active listening skills.
  • Proficient in MS Office products (Word, Excel, Outlook).
  • Strong interpersonal and professional written and verbal communication skills to handle inquiries and issues with tact and diplomacy.
  • Ability to interact with diverse groups of people and be a team player.
  • Ability to work in a fast-paced, team-oriented environment. Efficiently organize work priorities and accurately complete multiple tasks within strict timeframes with minimal supervision.
  • Ability to navigate multiple interdependent systems and tools.
  • Highly skilled at researching and effectively resolving issues in a timely manner.
Required Experience:
  • Reports directly to assigned Supervisor/Manager, Contact Center.
  • This position has no supervisory responsibilities.
  • HS Diploma or equivalent.
  • Bilingual in Spanish/English preferred, but not required.

Levels:
  • Associate Contact Center Representative: Minimum 1 year credit union/banking customer service experience and/or inbound call center experience.
  • Contact Center Representative: Minimum 2 years credit union/banking customer service experience and/or inbound call center experience.
  • Sr. Contact Center Representative: Minimum 3 years credit union/banking customer service experience and/or inbound call center experience.
Compensation: Starting salary is commensurate with experience. In addition to our competitive benefits, this opportunity with Travis Credit Union has a range of:
  • Associate Contact Center Representative - Grade 7: $19.98/hour - $24.69hour
  • Contact Center Representative - Grade 8: $21.57/hour - $26.65/hour
  • Sr. Contact Center Representative - Grade 9: $23.49/hour - $29.01/hour
Our compensation philosophy considers various factors, including the scope and responsibilities of the position, as well as a candidate's experience, education/training, and key skills.
Benefits:
At Travis Credit Union, we prioritize the well-being of our employees and their families by providing a comprehensive Total Rewards program that supports their health, welfare, and financial security. In turn, this enables our employees to focus on delivering exceptional service to our members and meeting the goals of the credit union.
Eligible employees enjoy a robust benefits package, which includes:
  • Competitive medical, dental, and vision insurance
  • Mental health and wellness programs
  • Employee performance incentive plan
  • Merit-based salary increases
  • 401(k) program with immediately vested employer match
  • Generous holiday and vacation policies
  • Exclusive TCU perks such as employee loan and credit card discounts

Travis Credit Union is an Affirmative Action Employer.
EOE / Individuals with Disabilities / Veteran Status

What Travis Credit Union employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apply