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Credit And Collections Analyst Jobs in Silver Spring, MD

Aramark

Collections Specialist

Rockville, MD · Hybrid

$45K - $63K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze, document and report customer issues to Avendra FF&E Services sales * Reconcile customer ... Serve as backup with processing Credit Card transactions when needed * Assist with other Avendra ...

R E Michel CO

Regional Credit Manager

Glen Burnie, MD · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... collections activity within a specific assigned territory; manage and supports one or more Credit ... Analyze information provided by customer and other sources such as credit references, commercial ...

Aramark

Collections Specialist

Rockville, MD · On-site

$45K - $63K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze, document and report customer issues to Avendra FF&E Services sales * Reconcile customer ... Serve as backup with processing Credit Card transactions when needed * Assist with other Avendra ...

Aramark

Collections Specialist

Rockville, MD · On-site

$45K - $63K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze, document and report customer issues to Avendra FF&E Services sales * Reconcile customer ... Serve as backup with processing Credit Card transactions when needed * Assist with other Avendra ...

Aramark

Collections Specialist

Rockville, MD · Hybrid

$45K - $63K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Analyze, document and report customer issues to Avendra FF&E Services sales * Reconcile customer ... Serve as backup with processing Credit Card transactions when needed * Assist with other Avendra ...

ID.me

Senior AR & Billing Analyst

Mclean, VA · On-site

$86K - $107K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

... credit and collections workflows, with measurable improvements to efficiency, coverage, or DSO ... analytical skills with the ability to work through messy, multi-source data and draw sound ...

Hitachi, Ltd.

Accounts Receivable Analyst

Washington, DC · On-site

$27.25 - $34.50/hr

... collections activities. This position will report to the AP/AR Manager at HIESA and will work a ... Support the credit review of potential and existing customers. * Answer customer and internal ...

USAJOBS - Search

Financial Analyst

Fort Belvoir, VA · On-site

$143K/yr

Develops cash plans, analyzes collections/disbursements, applies financial lead times, and ... You will receive credit for all qualifying experience, including volunteer experience. Education:

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Showing results 21-40

All JobsCredit And Collections Analyst JobsCredit And Collections Analyst Jobs in Silver Spring, MD

Credit And Collections Analyst information

See Silver Spring, MD salary details

$16

$27

$36

How much do credit and collections analyst jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for credit and collections analyst in Silver Spring, MD is $27.01, according to ZipRecruiter salary data. Most workers in this role earn between $22.88 and $31.54 per hour, depending on experience, location, and employer.

What does a credit and collections analyst do?

A Credit and Collections Analyst is responsible for evaluating the creditworthiness of customers, setting credit limits, and managing the collection of outstanding invoices. They analyze financial data, assess risk, and work with clients to resolve payment issues while maintaining positive business relationships. Their work helps companies minimize financial risk and ensure steady cash flow.

What are the key skills and qualifications needed to thrive as a credit and collections analyst, and why are they important?

To thrive as a Credit and Collections Analyst, you need a solid understanding of accounting principles, financial analysis, and credit risk assessment, typically supported by a degree in finance, accounting, or a related field. Familiarity with ERP systems, credit management software, and proficiency in Excel are commonly required, and certifications like the Credit Business Associate (CBA) can be advantageous. Strong negotiation, problem-solving, and communication skills help analysts manage customer relationships and resolve payment issues. These capabilities are crucial to minimize financial risk, ensure timely collections, and support healthy cash flow for the organization.

What are some common challenges faced by credit and collections analysts, and how can they be effectively managed?

Credit and Collections Analysts often encounter challenges such as handling difficult conversations with clients regarding overdue payments, balancing the need to recover funds with maintaining positive customer relationships, and managing a high volume of accounts with varying risk levels. Effective management of these challenges involves strong communication and negotiation skills, attention to detail, and the use of specialized software to track and prioritize accounts. Collaborating closely with sales and customer service teams can also help resolve disputes and ensure a more streamlined collections process.

What is the difference between Credit And Collections Analyst vs Accounts Receivable Specialist?

AspectCredit And Collections AnalystAccounts Receivable Specialist
CredentialsTypically requires a bachelor’s degree in finance, accounting, or related field; certifications like Credit Business Associate (CBA) are commonUsually requires a similar degree; certifications are less common but experience in accounting is valued
Work EnvironmentOffice setting, often in finance or credit departments, handling credit risk and collection strategiesOffice environment, focused on invoicing, payment processing, and account reconciliation
Employer & Industry UsageUsed in banking, finance, retail, and manufacturing industriesCommon in retail, healthcare, and service industries

The Credit And Collections Analyst primarily manages credit risk and collection efforts, while the Accounts Receivable Specialist focuses on invoicing, payment processing, and maintaining customer accounts. Both roles require strong communication and financial skills, but their core responsibilities differ in scope and focus.

Do credit and collections analysts make a lot of money?

Credit and collections analysts typically earn a median annual salary that is competitive within finance and accounting roles, with salaries varying based on experience, location, and industry. Entry-level positions may start lower, while experienced analysts with certifications can earn higher wages, often supplemented by bonuses or commissions. The role often requires strong analytical skills and familiarity with credit management software.

What are popular job titles related to Credit And Collections Analyst jobs in Silver Spring, MD?

For Credit And Collections Analyst jobs in Silver Spring, MD, the most frequently searched job titles are:

What job categories do people searching Credit And Collections Analyst jobs in Silver Spring, MD look for?

The top searched job categories for Credit And Collections Analyst jobs in Silver Spring, MD are:

What cities near Silver Spring, MD are hiring for Credit And Collections Analyst jobs?

Cities near Silver Spring, MD with the most Credit And Collections Analyst job openings:

Credit And Collections Analyst jobs near you
Infographic showing various Credit And Collections Analyst job openings in Silver Spring, MD as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $56,171 per year, or $27 per hour.

Loan Servicing and Collections Manager

DEPARTMENT OF LABOR FEDERAL CREDIT UNION

Washington, DC

$75K - $80K/yr

Full-time

Re-posted 15 days ago

Job description

Position Summary
The Loan Servicing and Collections Manager is responsible for managing loan servicing, consumer collections, and recovery operations to ensure accuracy, compliance, and effective delinquency and loss mitigation outcomes. This role provides direct leadership and operational oversight of loan servicing, loan quality control, collections, and recovery functions and personnel.

This position ensures consistent execution of servicing and collections activities, maintains strong internal controls, and supports audit and examination readiness. The Manager partners with Lending leadership, Accounting, Compliance, and Operations to support portfolio performance and risk management objectives.
Primary Duties amp; Responsibilities
People Leadership amp; Performance Management
  • Provide direct supervision, coaching, and performance management for assigned staff.
  • Establish clear expectations, goals, and accountability standards aligned with departmental objectives.
  • Conduct regular check-ins, performance evaluations, and development planning.
  • Support onboarding, cross-training, and coverage planning to ensure continuity of operations.
Loan Servicing Oversight
  • Oversee loan servicing operations including post-closing review, loan maintenance, collateral tracking, title perfection, and system accuracy.
  • Ensure servicing activities are completed timely, accurately, and in accordance with policy, regulatory, and examiner requirements.
  • Review loan quality control results, identify trends or control gaps, and ensure corrective actions are implemented and documented.
  • Partner with the Loan Servicing Lead to provide guidance, maintain procedures, and ensure workflow continuity.
Collections amp; Recovery Management
  • Oversee consumer collections and recovery activities across early-stage delinquency, late-stage collections, charge-off, and post charge-off recovery.
  • Ensure collection strategies align with portfolio goals, compliance requirements, and member experience standards.
  • Monitor delinquency, charge-offs, and recovery performance; identify risks and recommend mitigation strategies.
  • Provide oversight and guidance for legal recovery activity, repossession coordination (as applicable), and external vendors or legal partners.
Compliance, Risk amp; Audit Readiness
  • Ensure servicing and collection activities comply with applicable laws and regulations, including FDCPA, BSA/AML, OFAC, and state requirements.
  • Maintain accurate and complete documentation to support internal audits, external audits, and regulatory examinations.
  • Serve as a point of contact for servicing and collections-related audit or examiner inquiries.
  • Escalate material risks, compliance issues, or policy exceptions to Lending leadership promptly.
Reporting amp; Portfolio Monitoring
  • Review and analyze servicing, delinquency, collections, and recovery metrics.
  • Prepare or contribute to operational, risk, and performance reporting for management, ALCO, and Board use as requested.
  • Use data to identify trends, staffing needs, and opportunities for process improvement.
Process Improvement amp; Collaboration
  • Identify opportunities to improve efficiency, accuracy, and controls across servicing and collections workflows.
  • Partner with Lending, Compliance, Finance, and Technology teams on system enhancements, testing, and process changes.
  • Support implementation of policy, procedure, or system updates impacting servicing and collections operations.
Position Requirements
Required:
  • Bachelor’s degree or equivalent experience preferred.
  • Minimum of 5–7 years of experience in loan servicing, collections, or lending operations within a financial institution.
  • Prior experience managing employees or teams.
  • Strong working knowledge of consumer lending products, loan servicing processes, and collections practices.
  • Demonstrated understanding of FDCPA and other applicable regulatory requirements.
  • Ability to analyze operational data, manage risk, and support process improvements.
  • Proficiency with Microsoft Excel, Word, and collaboration tools; familiarity with core loan systems.
Preferred:
  • Credit union or banking experience.
  • Experience overseeing both loan servicing and collections functions.
  • Exposure to post charge-off recovery, legal collections, or vendor management.
Interpersonal Skills
  • Strong leadership and coaching skills.
  • Ability to communicate clearly and professionally, including during difficult conversations.
  • High level of discretion, judgment, and accountability when handling sensitive information.
  • Ability to work collaboratively across departments.
Work Environment
This position is in person based on operational need. This role may transition into hybrid upon operational flexibility.
This job description reflects the core responsibilities and expectations of the Loan Servicing and Collections Manager role. The employee may perform other job-related duties as assigned, and the organization may adjust the role as operational needs evolve.

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