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Creative Service Manager Jobs in Toronto, ON (NOW HIRING)

GALE

Creative Operations Manager

Toronto, ON · Hybrid

With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in ...

Creative Circle

Creative Operations Manager

Toronto, ON · Hybrid

CA$50 - CA$60/hr

Our Financial Services client is looking for a Creative Ops Manager to join their team. This will be a contract to fulltime role, starting off as a 6 month engagement and then converting to FTE. This ...

HelloKindred

Creative Producer

Toronto, ON · On-site +1

... Services industry is looking for a Creative Producer to join its Internal Creative Agency. This ... Manage team workflows, resource allocation, and staffing plans across multiple concurrent projects.

Canlan Sports

Creative Lead

North York, ON

CA$70K - CA$76K/yr

We understand our customers' need for service excellence and are committed to it. Canlan Sports is ... Creative Team Leadership: Mentor and manage designers, setting a high standard for brand ...

Trivium

Creative Strategist

Toronto, ON

You don't manage clients and you don't sit in client calls. Your job is the work and the room ... services sold to businesses. This one really matters to us, B2B behaves nothing like e-com, and we ...

Trivium

Creative Strategist

Toronto, ON · Remote

You don't manage clients and you don't sit in client calls. Your job is the work and the room ... services sold to businesses. This one really matters to us, B2B behaves nothing like e-com, and we ...

Omnicom

Associate Creative Director

Toronto, ON · On-site

CA$110K - CA$150K/yr

Alongside account service representatives, the Associate Creative Director maintains client contact ... Manage the financial scope of assigned brands, including reviewing scopes, hours, and staffing

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All JobsCreative Service JobsCreative Service Manager JobsCreative Service Manager Jobs in Toronto, ON

Creative Service Manager information

What does a creative service manager do?

A Creative Service Manager oversees the creative process and team responsible for producing marketing materials, branding, and other visual content for a company or agency. They coordinate projects, manage timelines and budgets, and ensure that creative work meets strategic objectives and brand standards. Their role involves collaborating with designers, writers, and clients to deliver effective and innovative solutions. Additionally, they often handle resource allocation and may contribute to brainstorming sessions and creative direction.

What skills and qualifications are needed to be a creative service manager?

To thrive as a Creative Service Manager, you need strong project management abilities, experience in creative production, and typically a degree in marketing, communications, or a related field. Familiarity with project management tools like Asana or Trello, digital asset management systems, and design software such as Adobe Creative Suite is important. Excellent leadership, communication, and problem-solving skills help facilitate collaboration between creative teams and stakeholders. These skills ensure projects are delivered on time, within budget, and at a high standard of creativity and client satisfaction.

How does a creative service manager collaborate with other departments?

As a Creative Service Manager, you will often serve as the primary liaison between the creative team and other departments such as marketing, sales, and product development. You'll coordinate project timelines, clarify objectives, and ensure that deliverables meet both creative standards and business goals. Effective collaboration requires strong communication skills, proactive problem-solving, and the ability to balance stakeholder expectations while supporting your creative team's workflow. This cross-functional teamwork is essential for delivering cohesive campaigns and meeting client or organizational objectives.

What is the difference between Creative Service Manager vs Creative Project Coordinator?

AspectCreative Service ManagerCreative Project Coordinator
ResponsibilitiesOversees creative teams, manages client relationships, ensures project deliveryAssists in project planning, coordinates tasks, supports project execution
Required SkillsLeadership, client communication, project managementOrganizational skills, communication, task coordination
Work EnvironmentCreative agencies, marketing firms, in-house marketing teamsCreative agencies, marketing teams, advertising departments
Common CertificationsProject Management Certification, relevant industry experienceBasic project management or coordination certifications

The Creative Service Manager typically leads creative teams and manages client relationships, focusing on project delivery and strategic oversight. In contrast, the Creative Project Coordinator supports project execution by coordinating tasks and assisting with planning. Both roles are essential in creative environments but differ in scope and responsibilities.

What is the career path of a creative service manager?

A creative service manager typically advances from roles such as graphic designer, account executive, or project coordinator, gaining experience in client relations, project management, and creative processes. Progression can lead to senior management positions like director of creative services or marketing manager, often requiring strong leadership skills and industry knowledge. Certifications in project management or design tools can support career growth.
Creative Service Manager jobs near you
Infographic showing various Creative Service Manager job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 86% Physical, 4% Hybrid, and 10% Remote job distribution.

Creative Operations Manager

GALE

Toronto, ON • Hybrid

Full-time

Posted 11 days ago

Job description

GALE is the world's first and only Business Agency. We bring business strategy to brand storytelling to drive enterprise value. With expertise in strategy, media, CRM, creative, performance marketing, and technology, GALE creates integrated marketing systems and campaigns that grow businesses in significant ways. Founded in 2014, the agency has since been named AdAge's Business Transformation Agency of the Year and Adweek's U.S. Media Agency of the Year and has been recognized for its innovative creative at the Cannes Lions. 

We work with brands such as Delta, Uber, Starbucks, Chili's, Hard Rock, MilkPEP, Diageo, Cotton, IHG and more. If you're driven by a passion to build something great, a desire to innovate, and a commitment to achieve excellence in your craft, GALE is a great place for you! 

GALE has eight offices around the world, including New York, Toronto, Los Angeles, Austin, Denver, Kansas City, London, and Bengaluru. GALE embraces a hybrid, flexible workplace

Your Impact

We're currently seeking a Creative Operations Manager to lead resourcing and delivery on a high-volume production account. This role is a hybrid of a Creative Resourcer and an Integrated Project Manager with an initial focus on taking ownership of creative capacity planning, resource allocation, and production traffic; bringing order to a high-volume, fast-moving workflow.

From there, this role will expand into broader Integrated Project Management responsibilities, owning end-to-end delivery across disciplines.

What You Will Be Doing:
Creative Resourcing & Traffic
  • Own and stand up a formal resourcing process from the ground up, bringing structure to a high-volume, currently instinct-driven workflow.
  • Analyze incoming creative requests and forecast resourcing needs against team capacity, staying ahead of upcoming projects rather than reacting to them.
  • Build and maintain a resource allocation/staffing plan using Everest (GALE proprietary tool), Smartsheets, and Excel, aligned to production timelines and client deliverables.
  • Coordinate the flow of work through the creative process (briefing, routing, reviews, approvals) ensuring on-time, quality output.
  • Monitor workload across designers, writers, and producers, and rebalance assignments as priorities shift, including last-minute changes and reprioritizations.
  • Maintain granular, real-time visibility into team availability, skillsets, and utilization (e.g., knowing who's a fast copywriter vs. a strong systems designer) to inform staffing decisions.
  • Own and lead a weekly cross-functional resourcing meeting with creative leads, account leads, and PMs; arriving with proposed solutions rather than reacting to issues without a plan.
  • Partner closely with the Director of Program Management and resourcing counterparts to flag capacity gaps and build the case for additional headcount when needed.
  • Forecast and roadmap staffing needs on a regular basis (weekly, quarterly, annually) 
  • Serve as a go-to resource for creative directors and client partners fielding real-time staffing questions as new projects and shifting priorities arise.
  • Establish and refine best practices/processes for resourcing and traffic management, with the goal of stabilizing the process within the first 30-60 days.

 Integrated Project Management (Growing Focus Over Time)

  • Manage project estimation, understanding objectives and scope, and collaborate across domains to develop an integrated approach.
  • Create and own integrated project plans.
  • Manage daily scrums, status reporting, and integrated project communications.
  • Manage and help resolve project issues across multiple large, cross-disciplinary teams.
  • Act as a motivating leader, setting goals, purpose, and direction for the team.
  • Foster an open, communicative, and collaborative work environment, including global interoffice relationship building.
  • Update clients on weekly project developments and manage client communications, expectations, negotiations, and feedback.
Who You Are:
  • 6+ years of experience in creative operations, resource/traffic management, or project management within a creative or digital agency environment.
  • Experience building or managing creative resourcing/staffing processes on high-volume production accounts.
  • Genuinely energized by solving the resourcing puzzle. Last-minute shifts, competing priorities, and demanding stakeholders don't rattle you; you enjoy the game.
  • Strong creative intuition, able to quickly learn and track who on the team is strong at what, and staff accordingly.
  • Comfortable being pulled into ad hoc, real-time requests from creative directors and client partners and calmly triaging.
  • Confident bringing structure and process to a fluid, fast-paced environment with tight timelines and competing priorities.
  • Experience (or strong working knowledge of) managing digital marketing campaigns and integrated project delivery, with interest in growing into that responsibility over time.
  • Experience leading or coordinating cross-disciplinary teams (creative, production, strategy, media).
  • Strong organizational, multitasking, and communication skills.
  • Proficiency with project/resource management tools; experience with Everest, Smartsheets, or similar platforms is a plus.
  • Agile and digital execution experience is a bonus.
  • Eager to learn new skills, platforms, and methodologies to adapt to the evolving agency landscape.
  • Always self-reflecting on how to improve yourself and the team's processes.
  • Comfortable leveraging AI tools and process enhancements to drive efficiency and save time, keeping the team agile and focused on high-value creative work.
Note: Hybrid work in office is an essential function of the job.

In order to comply with equal pay and salary transparency laws in various locations, we believe the target compensation for this role is $100,000-$125,000 per year. Actual compensation is influenced by a wide array of factors including but not limited to skill set, qualifications, job performance, level of experience, location, and business needs. For more information on other benefits we offer, please visit https://www.gale.agency/careers
AI Disclosure: As part of our recruitment process, we may use technology-assisted tools, including automated systems, to support the review and assessment of applications. These tools do not make the final decisions. All decisions related to screening, interviewing and selection are made by our Talent Acquisition and hiring teams.


Note: Hybrid work in office is an essential function of the job.

Our Commitment to Inclusion
We believe in inclusivity and do our best work when people with diverse perspectives, backgrounds, and skills are brought together. Our Core Values are at the root of GALE's collaborative environment and help to foster a strong community. Our Code of Conduct, Human Resources policies, and executive investment in inclusion further support and protect GALE's inclusive workplace. GALE is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. 
 
Our Hiring Process
We want you to be just as discerning in making your next career move as we are finding great talent to join our team. Our interview process will allow you to meet a range of people from various disciplines and domains both virtually and in person. Please discuss with our recruiters if you require any accommodations throughout the process to help enable a smooth interview.
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