Creative Service Director Jobs (NOW HIRING)

Reports To: Chief of Staff / Managing Director
Job Type: Full-time, Exempt
Location: Austin,TX or NYC

Resourcing & Operations Lead

You are an experienced resourcing and operations partner - analytical, systems-minded, and highly attuned to people. You bring clarity to complexity and operate as the connective tissue across the studio.

At your core, you are the air traffic controller of the studio - directing the day-to-day flow of people, projects, and priorities with precision and care.

You partner closely with Accounts, Creative, Strategy, and New Business leadership to ensure work is staffed thoughtfully, timelines are realistic, and teams are set up to do their best work. You understand that strong resourcing is both a human system and a financial lever—and you operate fluently across both.

You are responsible for building the systems, guardrails, and visibility that create the conditions for world class brand work and allow the studio to move faster, make decisions quickly, and scale sustainably.

• Direct the day-to-day resourcing of the studio across all active and upcoming projects
• Partner with team leads to staff projects end-to-end, aligning scope, timelines, and team capabilities
• Build processes that ensure profitability and make resourcing seamless, while adapting quickly as priorities shift
• Identify, propose, and help drive decisions around capacity constraints and trade-offs

• Establish clear resourcing guardrails that enable New Business to scope within defined ranges without constant approvals
• Create rapid approval pathways for projects that fall outside standard lead times
• Own real-time visibility into capacity, maintaining a live view of bandwidth across teams
• Ensure all projects and addendums are set up for success, with focus on financials and client relationship
• Build and maintain a shared pipeline, project status + capacity dashboard, including active work and new business opportunities with probability weighting
• Design flexible resourcing mechanisms that allow us to meet accelerated timelines, including structured freelance activation

• Oversee and evolve resourcing tools, time tracking, and workflows to improve clarity and efficiency
• Create structure around how information flows across resourcing, timelines, and team communications
• Continuously identify opportunities to simplify and streamline how the studio operates
• Maintain a clear view of hours, utilization, and burn pacing in partnership with Finance
• Connect resourcing decisions to financial implications, supporting better forecasting and planning
• Highlight risks and inefficiencies early, with clear recommendations

• Build and maintain a strong, reliable freelance bench
• Oversee onboarding, contracts, and ongoing management of freelance talent
• Make informed decisions on when and how to bring in external support to meet demand

• Lead the weekly resourcing meeting with Account Services, Creative, and Strategy leadership
• Maintain visibility into the New Business pipeline and advise on feasibility, timing, and staffing approach
• Act as a trusted partner across teams—balancing studio needs, client demands, and team wellbeing

• Analytical mindset — You understand how resourcing connects to time tracking, utilization, and studio performance and can translate our data to paint a clear picture for leaders & team as to where we stand focusing on the most critical components
• Tool & AI fluency — Comfortable with platforms like Monday, Float (or similar), and proactive about automation and smarter workflows
• Air traffic control energy — Able to see the full picture while managing constant day-to-day shifts
• Command a room - You’re a strong voice and can juggle a multitude of personalities in service of facilitating the best decisions for the business
• Operational + financial awareness — Understand how hours, scopes, and staffing decisions impact profitability
• Human-centered approach — Thoughtful about team dynamics, individual strengths, and sustainable pacing
• Talent network builder — Strong instinct for identifying and maintaining external talent aligned to our working style and client needs, with particular emphasis on building a world-class freelance roster
• Systems thinker — Able to translate messy, reactive workflows into clear, repeatable structures

• You bring structure without rigidity
• You are decisive and solutions-oriented
• You operate with foresight, not just reaction
• You care deeply about how people experience the work
• You believe great resourcing is what makes great creative possible

• Health, dental, vision coverage for Interact employees and their family
• Paid parental leave
• Remote work flexibility with hybrid office spaces in Austin and NYC
• Flexible vacation policy - up to 23 days of PTO per calendar year
• Sick days
• 3+ weeks paid holiday closures including Interact Disconnect Day
• Summer Fridays
• Mind Reset Stipend - $100/quarter flexible mental/physical health reimbursement
• Access to a 401K plan and company match up to 4% after 6 months of service

Interact Brands is committed to equitable hiring and employment practices and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, ancestry, national origin, citizenship, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, religion, age, disability, genetic information, service in the military, or any other characteristic protected by applicable federal, state, or local laws and ordinances.