Creative Production Manager Jobs in Rochester, NY

ABOUT THE ROLE:

The Senior Visual Designer is a hybrid creative production and project coordination role purpose-built to support a dedicated creative & production model for a Fortune 50 client. This role leads the design and production of confidential projects, combining design execution skills with the operational discipline required to manage fast-moving client requests, coordinate workflow, communicate clearly with stakeholders, and deliver high-quality work under demanding timelines.

Senior Visual Designers serve as the primary point of contact with the client during their assigned coverage shift. They are responsible for day-to-day intake, prioritization, creative execution, project coordination, vendor communication, design duties, file preparation, and quality control. This position requires calm execution under pressure, strong client-service instincts, excellent organizational skills, and the ability to move seamlessly between design, production, and project management responsibilities.

Designers follow a 3-days-on / 3-days-off rotation, with alternating Sunday coverage shared between two teams. Depending on the week, this schedule typically provides 3 or 4 days off. Over the course of a year, designers on this schedule work approximately 78 fewer days than employees on a standard Monday-Friday schedule.

Because the studio operates every day of the year, weekend and holiday coverage may be required. Holiday assignments are balanced between the two teams, and holiday coverage compensation is reflected in the overall compensation package.

On assigned coverage days, team members are expected to be available and responsive to client needs throughout the coverage period. Active coverage hours run from7:00 AM ET to 10:00 PM ET, supported by staggered shifts. One team member typically covers the early shift, approximately 7:00 AM ET to 5:00 PM ET, while another covers the midday/evening shift, approximately 12:00 PM ET to 10:00 PM ET.

Requests may occasionally arise outside of these hours due to urgent client priorities or business needs.

This Senior Visual Designer role is best suited for professionals who thrive in highly responsive, fast-moving environments and value the flexibility of a compressed schedule model with extended time off built into the rotation.

ESSENTIAL FUNCTIONS:

• Serve as the primary client point of contact during assigned coverage shifts, managing daily intake, clarification, prioritization, status updates, execution, and delivery of requests.
• Create, adapt, version, and produce high-quality visual materials across digital, presentation, print, environmental, fabrication, installation, and production applications.
• Use AI tools appropriately to accelerate design exploration, image and video generation, versioning, content adaptation, production efficiency, and workflow support.
• Ensure all work aligns with approved brand standards, client direction, Truth Collective quality expectations, and applicable confidentiality, file management, naming, and operational protocols.
• Prepare accurate, organized, production-ready files for vendor handoff, including print, fabrication, installation, proofing, packaging, timing, delivery, and quality-control needs.
• Coordinate with visual designers, pod teammates, Truth Collective team members, client stakeholders, production partners, and vendors to keep work moving efficiently.
• Maintain clear, proactive communication around request status, priorities, timing, dependencies, risks, escalation needs, and next steps.
• Balance multiple concurrent requests with speed, accuracy, composure, responsiveness, and strong attention to detail.
• Support real-time collaboration, live working sessions, and fast-turn production needs when required.
• Document work status, decisions, and handoff notes to ensure seamless continuity across shifts and pod coverage.
• Handle confidential client materials and communications with discretion, professionalism, and care.
• Contribute creative, operational, and cultural value to Truth Collective and the client relationship.
  

REQUIRED SKILLS:

• Strong visual design, layout, typography, composition, hierarchy, image selection, and brand system skills across digital, print, and production applications.
• Expert proficiency in macOS and Adobe Creative Suite, including InDesign, Illustrator, Photoshop, and Acrobat; working knowledge of Figma and other relevant digital design and collaboration tools.
• Deep print production expertise, including bleeds, crops, color profiles, resolution, linked assets, packaging, PDF settings, proofing, and vendor-ready file preparation.
• Proficiency with AI tools such as ChatGPT, Grok, Google Gemini, Midjourney, Adobe Firefly, and other emerging platforms to accelerate creativity, production, retouching, animation, versioning, research, and workflow efficiency.
• Strong project coordination, prioritization, organization, file management, and deadline-management skills, with the ability to balance multiple requests quickly and accurately.
• Confident client communication skills, including the ability to interface calmly and professionally with senior-level clients, internal teams, external vendors, and production partners.
• Sound judgment, problem-solving ability, and composure in urgent, ambiguous, or high-pressure situations.
• Ability to work both collaboratively and autonomously, take direction effectively, and make progress with limited oversight when needed.
• Familiarity with Google Workspace, Microsoft Office Suite, and cloud-based storage platforms, including Box.
• Understanding of digital file optimization, accessibility considerations, and cross-platform design requirements.
• Ability to manage handoffs, document work status, and maintain continuity across a rolling or shift-based coverage model.
• Professional discretion when handling confidential client materials, communications, and production details.
• Comfortable working non-traditional schedules which will include weekend and holiday coverage.

REQUIRED QUALIFICATIONS:

• Bachelor's degree in Design, Art, Marketing, Advertising, Communications, or a related field preferred. Proven and relevant experience in design execution, production design, creative operations, project coordination, or agency/client-service environments required.
• An equivalent combination of related work experience, training, and/or education sufficient to successfully perform the essential duties of the job will also be considered.
• Experience preparing files for print and digital, generating AI images and videos, coordinating with vendors, managing production details, and working directly with clients is required.

A PDF file (preferred format) or link to design samples is required to be considered for this position. Samples may include online or social media content, article or editorial design, infographics, charts & graphs, Photoshop retouching or compositing samples, and links to any video content you have created. To submit a PDF file, include it in the resume or cover letter file or reply to our application acknowledgement email with an attachment.

WHY TRUTH COLLECTIVE?

We are honestly committed to a healthy, employee- and team-centered, creative working environment where our people and business thrive. We encourage a work experience that fuels the whole self and supports each of our unique team members in flourishing in work and life.

PERKS AND BENEFITS

• Flexible working practices: on location and where you want to be
• Competitive financial and wellness benefits
• Plenty of time off, for yourself, the people you love, and things you want to do
• Personal and professional development opportunities to keep you growing
• A place at the table with unique and amazingly talented team members who have each other's backs
  

OUR CULTURAL COMMITMENT
At Truth, we know that diversity in backgrounds, identities, experiences, and talent is the key to unlocking extraordinary creative work. That's why we amplify and embrace creative possibilities with a diverse team. As an equal-opportunity employer, we encourage individuals of all backgrounds and identities to apply, and we are committed to creating an environment where everyone feels welcomed and valued and has the support and opportunities to thrive. If you need any assistance with your application, please reach out.