Creative Operations Manager Jobs in Quebec (NOW HIRING)

At KPMG in Canada, our people bring their unique perspectives to Canada’s most important challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where your career can make a difference.

We are looking for a senior events manager to lead a strategic function in Montreal at the heart of the firm’s visibility, influence and experience.

Reporting to the Events, Communications and Brand Management Department, the Senior Director – Events is responsible for the vision, governance and execution of all internal and external events, strategic management of the Conference Centre, and the supervision of a dedicated team of four professionals.

This role is suited to a highly experienced candidate capable of combining team leadership, executive judgment, operational excellence and creative thinking in a complex and demanding corporate environment.

Your strategic mandate

• Define and champion the firm’s event vision to leverage its influence, growth and positioning.
• Act as a senior business partner to management teams and market leaders.
• Position events as strategic assets that support business priorities, the brand, and the client and employee experience.

Leading together

• Manage, supervise and develop a team of four event management professionals.
• Establish a structured working environment that fosters rigour, autonomy, creativity and accountability.
• Prioritize projects, maximize the team’s capacity, optimize processes and ensure a high level of collective performance. 

Governance, management and KPIs

• Define and monitor clear key performance indicators (KPIs) to measure the impact, quality and efficiency of events.
• Establish mechanisms for structured post-event reviews, results analysis and continuous improvement.
• Manage budgets, timelines and internal and external resources with a results-oriented approach focused on value creation. 

Conference Centre

• Be responsible for the strategic and operational management of the Montreal Conference Centre.
• Optimize processes, costs, the client experience and coordination with internal teams and external partners.
• Ensure that the Conference Centre reflects the firm’s standards of excellence, professionalism and innovation.

Design, ideation and execution

• Oversee the design and execution of large internal and external events (clients, leadership, employees and signature events).
• Bring a strong capacity for creative thinking: devise distinctive event concepts that are meaningful and aligned with strategic objectives.
• Ensure the consistency, quality and impact of the experience, from strategic planning to on-the-ground execution.
• Negotiate and manage relationships with key suppliers and partners. 

Innovation and continuous improvement

• Conduct strategic monitoring of trends in events, experiences and technology.
• Integrate innovative formats (in-person, hybrid, virtual) and digital tools to enhance the experience.
• Develop event practices into models that are more measurable, agile and impact-driven.

• 10 or more years of experience in strategic event management in a complex corporate environment or at an agency.
• Proven experience in team management and talent development.
• Excellent command of French and very good command of English, both spoken and written.
• Strong skills in complex project management, budget management, KPI-driven management and decision-making.
• Strong ideation skills, creative flair and the ability to transform a vision into tangible experiences.
• Natural leadership, political acumen, sound judgment and the ability to thrive in ambiguous situations.
• Comfortable working in hybrid environments and with event platforms.
• Willingness to occasionally work outside of normal working hours.
• Excellent proficiency in Excel (analysis, dashboards, budget monitoring).
• Knowledge of Cvent or similar tools.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

Providing you with the support you need to be at your best

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.

AI Usage

Weembrace the use of artificial intelligence (AI) to enhance the candidate experience and streamline our recruitment processes. AI tools may help with organizing applications or surfacing relevant qualifications. However, no hiring decisions are made using AI. Every hiring decision is made by our hiring managers and recruitment professionals, who are equipped with training that empowers them to use these tools responsibly. AI technologies used in our recruitment process undergo detailed risk assessments, including security and privacy requirements, that align with KPMG’s Trusted AI framework.

We believe technology should empower human judgment, not replace it. It’s one of the many ways we’re delivering on our vision of being a technology-first, people-driven firm.

• 10 or more years of experience in strategic event management in a complex corporate environment or at an agency.
• Proven experience in team management and talent development.
• Excellent command of French and very good command of English, both spoken and written.
• Strong skills in complex project management, budget management, KPI-driven management and decision-making.
• Strong ideation skills, creative flair and the ability to transform a vision into tangible experiences.
• Natural leadership, political acumen, sound judgment and the ability to thrive in ambiguous situations.
• Comfortable working in hybrid environments and with event platforms.
• Willingness to occasionally work outside of normal working hours.
• Excellent proficiency in Excel (analysis, dashboards, budget monitoring).
• Knowledge of Cvent or similar tools.

This position requires written and oral fluency in English. The successful candidate will be required to support or collaborate with English-speaking colleagues or stakeholders nationally in our English speaking provinces while at KPMG.

Providing you with the support you need to be at your best