Creative Design Director Jobs in Andover, MA (NOW HIRING)

Do you believe great creative work doesn’t just look good—it drives the business forward? Are you energized by shaping brand moments, inspiring top talent, and turning strategy into standout experiences across the business? If so, the Director of Creative Services role at John Hancock could be your opportunity to elevate and redefine how creativity powers our brand.

The Director of Creative Services is a strategic leader responsible for defining and executing the creative direction for the John Hancock business. This role oversees a high-performing team of designers and creative professionals, driving innovative, customer-focused solutions that strengthen brand equity and deliver exceptional experiences across all channels. The person will lead creative services function—spanning account management, graphic design, video, digital and print production, and content governance—while fostering collaboration across matrixed teams and external partners. This position demands a dynamic leader who combines creative excellence with operational discipline, inspiring teams to deliver differentiated, impactful work that aligns with business objectives and resonates with customers.

• Lead and inspire a talented team of designers and creative professionals, ensuring best-in-class creative execution across all U.S. marketing initiatives
• Drive compelling storytelling and innovative design solutions that simplify complex experiences and differentiate the brand in a competitive marketplace
• Establish and enforce governance for brand and design standards, ensuring consistency and quality across all touchpoints
• Leverage data-driven insights, including NPS and Human-Centered Design (HCD) principles, to inform creative strategies and enhance customer engagement
• Apply change-management strategies to influence the adoption of new processes and tools, demonstrating agility in a transformative environment
• Collaborate with internal stakeholders and external agencies to optimize resources and deliver scalable, tiered creative solutions

• Foster a high-performance culture that values creativity, collaboration, and accountability, engaging employees and leaders across the organization
• Champion organizational behaviors that drive innovation, teamwork, and forward-thinking solutions
• Attract, develop, and retain top creative talent, providing mentorship and growth opportunities to build a world-class team
• Provide strategic leadership across matrixed organizations, aligning creative priorities with broader business objectives and global resourcing strategies
• Coach and empower leaders to maximize their potential, ensuring alignment of roles and responsibilities with long-term strategic goals
• Define short- and long-term talent requirements and partner with HR to recruit and onboard exceptional creative professionals

• 10+ years of experience leading creative and design initiatives in a complex, multi-channel environment
• Proven expertise in UI/UX design and end-to-end product design
• 10+ years of supervisory and/or project management experience
• Bachelor’s degree in a relevant field

• Deep understanding of digital and traditional media, with a successful track record of overseeing production-ready user experiences
• Proficiency in leading design tools (e.g., Figma and related platforms)
• Strong communication skills with an emphasis on collaboration, transparency, and accountability
• Strategic thinking and vision-setting
• Creative and operational leadership
• Stakeholder engagement and influence
• Decision-making and problem-solving
• Collaboration across matrixed teams
• Attention to detail and commitment to quality

• As part of our global team, we’ll support you in shaping the future you want to see
• We’ll empower you to learn and grow the career you want
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words

If you are applying to this role in Massachusetts, please note the salary range is $128,550 - $222,820 USD.

The role being advertised is an existing vacancy.

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https://www.manulife.co.jp/lご覧ください。

マニュライフ/ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ/ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、hr@manulife.comまでご連絡をお願いします。

Boston, Massachusetts

ハイブリッド勤務

$128,550.00 USD - $222,820.00 USD

Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. If you are applying for this role outside of the primary location, please contact hr@manulife.com for the salary range for your location.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

We use data and analytics technologies, such as artificial intelligence (AI), and automated processing tools, to analyze and process the information you provide to us or third parties in the application process. For more information, please refer to our personal information collection statement.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify

Company: John Hancock Life Insurance Company (U.S.A.)