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Cpi Security Jobs (NOW HIRING)

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Director, Demand Generation

Charlotte, NC · On-site

DIRECTOR, DEMAND GENERATION - CPI SECURITY Position Summary Reporting to the Chief Marketing Officer (CMO), the Director, Demand Generation will lead strategic demand generation, lead nurture, and ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was ...

CPI Security

Outside Sales Recruiter

Charlotte, NC · Hybrid

CPI Security is looking to hire a Outside Sales Recruiter to join our team on site at our beautiful corporate office in Charlotte, NC. At CPI Security, we're committed to making lives safer and more ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the ...

CPI Security

Director, Demand Generation

Charlotte, NC · On-site

DIRECTOR, DEMAND GENERATION - CPI SECURITY Position Summary Reporting to the Chief Marketing Officer (CMO), the Director, Demand Generation will lead strategic demand generation, lead nurture, and ...

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How much do cpi security jobs pay per hour?

As of May 30, 2026, the average hourly pay for cpi security in the United States is $19.03, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $18.75 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a CPI Security Technician, and why are they important?

To thrive as a CPI Security Technician, you need a solid understanding of electronic security systems, troubleshooting abilities, and a high school diploma or relevant technical certification. Experience with alarm panels, surveillance cameras, access control systems, and familiarity with industry-standard tools is typically required. Strong problem-solving skills, attention to detail, and effective customer communication set top performers apart in this field. These skills ensure accurate installations, reliable security solutions, and excellent customer service, which are crucial for client safety and satisfaction.

What are some typical challenges faced by security professionals at CPI Security, and how can new hires prepare for them?

Security professionals at CPI Security often encounter challenges such as staying updated with rapidly evolving security technologies and responding promptly to incidents or alarms. New hires should be prepared to work in a fast-paced environment that requires both technical knowledge and strong communication skills, as they frequently coordinate with customers and internal teams to resolve issues. Proactively seeking training opportunities and staying informed about the latest industry best practices can help new team members excel and adapt quickly.

What is CPI Security and what do they do?

CPI Security is a company that provides security solutions for homes and businesses, including alarm systems, monitoring services, and smart home automation. Their services typically include professional installation of security equipment like cameras, sensors, and control panels, along with 24/7 monitoring to help protect against break-ins, fire, and other emergencies. CPI Security is known for its customer service and commitment to keeping properties safe with advanced technology and rapid response. They operate primarily in the southeastern United States. Whether you're looking for basic security or sophisticated smart home integration, CPI offers a range of customizable options.

What is the difference between Cpi Security vs Security Technician?

AspectCpi SecuritySecurity Technician
CertificationsTypically requires alarm system and security certificationsOften requires alarm system, CCTV, and electronics certifications
Work EnvironmentSecurity monitoring centers, installation sites, customer premisesInstallation, maintenance, and repair at client sites
Employer & IndustrySecurity companies, alarm monitoring servicesSecurity system providers, electronic security firms

Both roles involve security systems, but Cpi Security primarily focuses on alarm monitoring and customer service, while Security Technicians handle installation and maintenance of security equipment. The roles often overlap in certifications and work environments, but differ in daily responsibilities and focus areas.

More about Cpi Security jobs
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What states have the most Cpi Security jobs? States with the most job openings for Cpi Security jobs include:
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Cpi Security jobs near you
Infographic showing various Cpi Security job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 96% Physical, and 4% Remote job distribution, with an average salary of $39,591 per year, or $19 per hour.
Customer Support Advisor

Customer Support Advisor

CPI Security

Charlotte, NC

$40K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 20 days ago

Job description

CPI Security, a leader in the security and automation solutions industry, is looking for a Customer Support Advisor to join our growing team at our headquarters in Charlotte, NC! CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and protecting others. What started as a company of 10 employees and 300 customers has grown into one of the nation's top 10 largest security providers with over 750 employees. Over the years, CPI has received many awards for excellence, such as twice-awarded SDM Dealer of the Year, Central Station of the Year, and the Marvel Award. The company leads the industry in alarm response times, is consistently ranked in the top 10 of electronic security businesses and is widely known as North Carolina and South Carolina's Top 25 Best Places to Work.

What You'll Do:

In this role, you'll be empowered to make decisions, communicating directly with customers to answer account inquiries, diagnose and resolve security system related issues with home automation and video products in order to provide customers with a satisfactory resolution to ensure complete satisfaction. When you become a Customer Support Advisor at CPI Security, you join an energetic group of people dedicated to making every day safer for our community and our customers. If you're an experienced customer service professional, enjoy solving problems and keeping customers happy, and want a career with purpose, this opportunity is for you.

Responsibilities

  • Respond to and resolve customer questions and requests on various items such as: equipment, company policies, customer contracts, system operation and maintenance, monitoring service, billing, and account inquiries
  • Provide exceptional customer support and communicate through various platforms such as: phone, text, web chat, and e-mail
  • Effectively communicate CPI Security's value, products, and services to customers and utilize upselling techniques to meet customers' needs
  • Apply appropriate troubleshooting methods and techniques in resolving challenges while documenting all actions taken and following up to ensure satisfactory resolution
  • Perform alarm system downloads to ensure programming of alarm systems
  • Assist field technicians with signal feedback, testing, and general customer account information needs
  • Act as brand ambassador while setting the example of our people-first culture as you work with customers on completing customer satisfaction surveys

What's In It For You!

  • $40,000 - $50,000 average annual compensation
  • Ongoing specialized, paid training and career growth opportunities.
  • Great medical, dental, vision, short- & long-term disability and life insurance options, PTO and 401(k) plan with company match
  • Eligible for free monitored security system after 90 days
  • Talk about perks! An on-site café, coffee/smoothie bar, walking trail, basketball court, and state-of-the-art fitness facility with a dedicated Fitness Director

What We're Looking For:

  • High school diploma or equivalent
  • Minimum 2 years customer service experience, technical support experience preferred
  • Phone-based support skills preferred
  • Advanced typing and computer skills
  • Thrive in a busy, fast-paced work environment
  • A self-starter who can operate independently, within a team environment