ZipRecruiter

Log In

1

Cpi Instructor Jobs in Wisconsin (NOW HIRING)

All JobsCpi Instructor JobsCpi Instructor Jobs in Wisconsin

Cpi Instructor information

See Wisconsin salary details

$7

$19

$51

How much do cpi instructor jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for cpi instructor in Wisconsin is $19.42, according to ZipRecruiter salary data. Most workers in this role earn between $12.60 and $22.79 per hour, depending on experience, location, and employer.

What is a CPI instructor?

A CPI Instructor is a professional certified to teach Crisis Prevention Institute (CPI) training, which focuses on de-escalation techniques, crisis intervention, and nonviolent physical restraint. They educate individuals in healthcare, education, and other fields on how to prevent and safely handle potentially harmful situations. CPI Instructors ensure that trainees understand proper intervention strategies to maintain safety for both staff and individuals in crisis.

What are the key skills and qualifications needed to thrive as a CPI instructor?

To excel as a CPI Instructor, you need in-depth knowledge of crisis prevention and intervention techniques, often demonstrated through CPI Certification and experience in de-escalation training. Familiarity with CPI training manuals, video tools, and compliance tracking systems is typically required. Superior communication, patience, and strong presentation skills are essential for effectively teaching and engaging diverse groups. These competencies are vital for ensuring trainees are well-prepared to respond safely and confidently to challenging situations in their workplaces.

What does a CPI instructor do?

A typical day for a CPI Instructor involves a blend of delivering in-person or virtual training sessions, preparing materials, and following up with trainees to answer questions or assess learning outcomes. Instructors may spend several hours leading interactive workshops or simulations, but also dedicate significant time to updating lesson plans, maintaining documentation, and collaborating with other trainers or organizational leaders. Depending on the employer, CPI Instructors sometimes travel between sites or departments to reach different staff groups. This balance of direct instruction and behind-the-scenes preparation ensures that each training is effective and tailored to the unique needs of participants.

What are popular job titles related to Cpi Instructor jobs in Wisconsin? For Cpi Instructor jobs in Wisconsin, the most frequently searched job titles are:
What job categories do people searching Cpi Instructor jobs in Wisconsin look for? The top searched job categories for Cpi Instructor jobs in Wisconsin are:
Cpi Instructor jobs near you
Infographic showing various Cpi Instructor job openings in Wisconsin as of August 2026, with employment types broken down into 71% Full Time, and 29% Part Time. Highlights an 100% In-person job distribution, with an average salary of $40,396 per year, or $19.4 per hour.

Customer Support Representative

Crisis Prevention Institute

Milwaukee, WI • On-site

$16.50 - $22.50/hr

Full-time

Medical, Retirement, PTO

Re-posted 25 days ago

Job description

Our Story:
Crisis Prevention Institute Inc. (CPI) is the worldwide leader in evidence-based de-escalation and crisis prevention training and dementia care services. Our programs teach professionals the skills to recognize, prevent, and respond to crises in the workplace. Since 1980, we’ve helped train more than 17 million people within service-oriented industries including education, health care, behavioral health, long-term care, human services, security, corporate, and retail.
At CPI, we are dedicated to changing behaviors and reducing conflict for the Care, Welfare, Safety, and Security of everyone. We believe the power of empathy, meaningful connections, personal safety, and security are the antidotes to fear and anxiety. It’s a philosophy that is central to everything we do, and traces back to our beginning.

As a member of the team, you can expect to:

  • Make a difference through your work – You’ll be proud to tell your family and friends about what you do.
  • Gain significant career experience only obtained within a fast-growing organization – Entry-level roles through executive leadership.
  • Feel fulfilled and have fun – We work hard but make the time to build meaningful relationships and celebrate the wins.
The Role:

CPI’s Customer Care department helps to drive top- and bottom-line growth by delivering the very best pre- and post-certification support and effortless customer experiences.

The Support Representative occupies a critical role within the Customer Support team as it delivers fast and accurate service to CPI’s customers and Certified Instructors (CIs) via multiple channels. The Representative’s (and team’s) emphasis is on delivering “effortless” customer experiences and the highest levels of first contact resolution (FCR). The Representative provides complete responses to telephone and email inquiries and requests and works to quickly and effectively resolve their issues. The Representative demonstrates competence leveraging CPI’s Customer Relationship Management (CRM) system, the Great Plains accounting system, and Customer Support’s Knowledge Management System (KMS). The Representative also demonstrates a thorough knowledge of CPI’s programs, events, policies, procedures, and PCI compliance standards. Last, the Representative generates leads that fuel the Instructor Certification Program (ICP) growth and high levels of CI renewals, improving retention and revenue.
What You Get To Do Everyday:

  • Provide complete and accurate responses to customer requests arriving via telephone and email.
  • Deliver quick and effective resolution to most issues.
  • Process event registrations and product orders, including those that involve credit card payments.
  • Place outbound calls as necessary to satisfy customer service requests and to secure information needed to complete registrations and product orders.
  • As appropriate, generate leads and offer to register CIs in NCI Renewal events.
  • Take the initiative to offer suggestions that improve customer experience, organizational growth, and operational efficiency.
  • Consistently maintain a pattern of regular and predictable attendance, ensuring presence during all scheduled work hours and contributing to the overall efficiency and productivity of the team.
  • Perform other position‑related duties as assigned.
Qualifications:
  • Highschool Diploma or GED
  • Two or more years of work experience in the customer service industry
  • English Language proficiency
  • Compassionate individual
  • Customer focused
  • Strong analytical and problem-solving skills, with attention to detail 
  • Excellent verbal and written communication and effective listening skills 
  • Ability to learn and utilize technical learning 
  • Ability to prioritize time management skills efficiently 
  • Ability to work in a collaborative environment 
Preferred Qualifications
  • Bachelors Degree
  • Experience within a contact center environment
  • Spanish or French language proficiency

What We Offer:

  • 1st shift; Monday-Friday (9:30 a.m.- 6:00 p.m.)
  • Competitive pay
  • Comprehensive benefits package
  • 401k
  • PTO
  • Health & Wellness Days
  • Paid Volunteer Time Off
  • Continuing education and training
  • Hybrid work schedule

Powered by JazzHR

1e2wgwKReb