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Cox Customer Service Jobs in Chicago, IL (NOW HIRING)

Cox Communications, Inc.

Parts Coordinator I

Matteson, IL · On-site

$16.63 - $24.90/hr

... services offered to all internal and external auction customers. Accurately recording parts ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

Cox Communications, Inc.

Parts Coordinator I

Matteson, IL · On-site

$16.63 - $24.90/hr

... services offered to all internal and external auction customers. Accurately recording parts ... Cox Automotive does not currently administer a pre-employment drug test for marijuana for this ...

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Cox Customer Service information

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$9

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$28

How much do cox customer service jobs pay per hour?

As of May 28, 2026, the average hourly pay for cox customer service in Chicago, IL is $17.65, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $19.81 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Customer Service Representative, and why are they important?

To excel as a Cox Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and basic computer literacy is typically required. Patience, active listening, and a positive attitude help you effectively address customer concerns and build rapport. These skills ensure customer satisfaction, efficient issue resolution, and contribute to positive brand reputation.

What are some common challenges faced by Cox Customer Service representatives, and how can new hires effectively manage them?

Cox Customer Service representatives often encounter challenges such as handling irate customers, troubleshooting complex technical issues, and keeping up with frequent updates to products and services. New hires can effectively manage these challenges by thoroughly learning about Cox's offerings, actively participating in training sessions, and utilizing available knowledge bases and support tools. Additionally, developing strong communication and problem-solving skills, as well as seeking guidance from experienced team members, can help new representatives navigate difficult situations and provide excellent customer service.

What are Cox Customer Service representatives?

Cox Customer Service representatives are professionals who assist customers with inquiries, technical support, billing issues, and account management related to Cox Communications' products and services. They handle calls, chats, or emails to resolve problems, provide information about services, and ensure customer satisfaction. Their role is essential in maintaining positive relationships between Cox Communications and its customers by delivering prompt and effective support.

Does Cox offer remote jobs?

Cox Customer Service roles may offer remote work options, depending on the position and department. Many customer service jobs at Cox can be performed remotely with a reliable internet connection and a suitable home office setup, especially as remote work has become more common in the industry.

What is the difference between Cox Customer Service vs Cox Technical Support?

AspectCox Customer ServiceCox Technical Support
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; technical knowledge preferred
Work EnvironmentCall centers, retail locations, remoteCall centers, on-site technical labs, remote
Employer & Industry UsageCustomer service roles across Cox CommunicationsTechnical support roles within Cox Communications
Common Search & ComparisonCustomer interaction, service resolutionTechnical troubleshooting, network support

While both roles involve assisting Cox customers, Cox Customer Service focuses on general inquiries, billing, and service issues, whereas Cox Technical Support specializes in technical troubleshooting and network problems. Understanding these differences helps job seekers identify the right role based on their skills and interests.

What are popular job titles related to Cox Customer Service jobs in Chicago, IL? For Cox Customer Service jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Cox Customer Service jobs in Chicago, IL look for? The top searched job categories for Cox Customer Service jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Cox Customer Service jobs? Cities near Chicago, IL with the most Cox Customer Service job openings:
Cox Customer Service jobs near you
Infographic showing various Cox Customer Service job openings in Chicago, IL as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 100% In-person job distribution, with an average salary of $36,721 per year, or $17.7 per hour.
Customer Care Specialist I (Manheim)

Customer Care Specialist I (Manheim)

Cox Communications, Inc.

Matteson, IL • On-site, Remote

$18.22 - $27.36/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Customer Care Specialist I

Management Level

Individual Contributor

Flexible Work Option 

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Hourly base pay rate is $18.22 - $27.36/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.

Job Description

PRIMARY DUTIES/KEY RESPONSIBILITES

  • Receive and respond to customer requests through various channels (e.g. phone, email, chat, and ticketing systems).
  • Listen actively to customers and demonstrate professionalism in all interactions.
  • Troubleshoot and resolve standard technical and account-related issues.
  • Escalate complex issues to appropriate internal teams or specialists.
  • Document customer interactions, issues, and resolutions in company systems.
  • Follow security protocols when accessing customer information.
  • Collaborate with internal teams to ensure timely issue resolution.
  • Support customer education and training as needed.
  • Maintain customer relationships through quality service delivery.
  • Perform related duties as assigned by the supervisor.

Qualifications:

Minimum:

  • High School Diploma/GED
  • Generally, less than 2 years of experience
  • Schedule - must have flexibility to work evenings, weekends, holidays as required.
  • Multi-task and prioritize required. Ability to handle multiple projects/tasks at a time.
  • Understand foundational levels of computers and technology, internet, email.
  • Excellent oral and written communications skills, particularly in a phone or email context.
  • Experience working in a contact center metrics driven environment.
  • Strong communication skills and basic computer knowledge.
  • Ability to operate under tight pressure.
  • Experience working in the automotive industry.
  • Bilingual English-Spanish is preferred

Drug Testing

To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.EOE, including disability/vetsApplicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.



What Cox Communications employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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