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Counter Manager Jobs in Reston, VA (NOW HIRING)

Lennox International

Counter Sales Associate

Manassas, VA · On-site

$50K - $65K/yr

What Drives Success As a Counter Sales Associate , you will be responsible for providing an ... You will also effectively collaborate with your Store Manager and local team to manage inventory ...

Moby Dick House of Kabob

Counter Service

Fairfax, VA · On-site

$15 - $17/hr

Handle customer inquiries, concerns, and complaints professionally, escalating issues to the manager when necessary. * Monitor inventory of front-end supplies, such as napkins, utensils, and sauces ...

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Counter Manager information

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$13

$22

$50

How much do counter manager jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for counter manager in Reston, VA is $22.46, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $21.49 per hour, depending on experience, location, and employer.

What is a Counter Manager?

A Counter Manager is a retail professional responsible for overseeing the sales operations and staff at a specific retail counter, typically within a department store or specialty shop. Their duties include supervising team members, ensuring excellent customer service, managing inventory, and meeting sales targets. Counter Managers often work in cosmetics, fragrance, or jewelry departments, where they play a key role in promoting products and training their team. They also handle scheduling, reporting, and may resolve customer issues. Strong leadership and sales skills are essential for this role.

What are the key skills and qualifications needed to thrive as a Counter Manager, and why are they important?

To thrive as a Counter Manager, you need strong sales skills, product knowledge, and experience in retail management, often supported by a background in cosmetics or luxury goods. Familiarity with point-of-sale (POS) systems, inventory management tools, and brand-specific training or certifications is typically required. Exceptional customer service, leadership, and communication skills help you motivate staff and build lasting client relationships. These abilities ensure sales targets are met, team performance is optimized, and customers receive a premium experience, all of which drive store success.

How does a Counter Manager balance sales goals with team development in a retail environment?

A Counter Manager is responsible for meeting sales targets while also ensuring their team is motivated, knowledgeable, and providing excellent customer service. This often involves setting daily or weekly sales objectives, coaching team members through regular feedback, and organizing training sessions to improve product expertise. Balancing these priorities requires strong leadership, time management, and a collaborative approach to problem-solving. Successful Counter Managers foster a positive team culture, which directly impacts both sales performance and customer satisfaction.

What Does a Counter Manager Do?

A counter manager leads the sales team of a retail department, often the cosmetics counter at a department store. Your job duties as a counter manager are to negotiate with vendors, order product lines, hire, train, evaluate, and fire staff, schedule and supervise employees, provide customer service, and handle administrative responsibilities, like analyzing sales metrics and business goals, marketing products, and organizing displays. To pursue a career as a counter manager, the qualifications include extensive product knowledge, excellent customer service skills, and retail experience. An associate or bachelor’s degree may help you get promotions more quickly.

What is the difference between Counter Manager vs Sales Associate?

AspectCounter ManagerSales Associate
ResponsibilitiesOversees counter operations, manages staff, ensures customer satisfactionAssists customers, processes sales, stocks products
Required SkillsLeadership, customer service, inventory managementCustomer service, communication, product knowledge
Work EnvironmentRetail counters, often in cosmetics, electronics, or food sectorsRetail stores, malls, specialty shops
CertificationsTypically no formal certifications required, but management experience helpsNo formal certifications required

While both roles work in retail environments, a Counter Manager oversees daily operations and staff, focusing on management and customer satisfaction. A Sales Associate primarily assists customers and handles sales transactions. The Counter Manager role involves more leadership and responsibility, whereas the Sales Associate role is more customer-facing and transactional.

More about Counter Manager jobs
What cities near Reston, VA are hiring for Counter Manager jobs? Cities near Reston, VA with the most Counter Manager job openings:
Counter Manager jobs near you
Counter Sales Associate

Counter Sales Associate

Lennox International

Manassas, VA

$50K - $66K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Lennox International rating

6.9

Company rating: 6.9 out of 10

Based on 54 frontline employees who took The Breakroom Quiz

316th of 430 rated machine equipment manufacturers

Job description

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.


As a Counter Sales Associate, you will be responsible for providing an exceptional customer experience with direct involvement in day-to-day operations and positively impacting sales goals. You will also effectively collaborate with your Store Manager and local team to manage inventory, maintain the appearance of the store, record received and shipped products and preparing items for shipment.

We are searching for a candidate that has a passion for customer service, committed to driving sales and interested in employee growth. If you are in search of a career with an organization that rewards performance and provides a stable and supportive environment, then Lennox may just be the place for you.

Click Here to see a video of our Counter Sales Associate daily routine:

https://vimeo.com/user37521282/download/740881471/8986aa8fe7

Duties include, but are not limited to: 

  • Provide a high level of customer service with product expertise and selling skills.
  • Maintains appearance of store.
  • Strong customer service and communication skills.
  • Self-Motivated.
  • Interested in advancement.
  • Powerful customer presence.
  • Detail oriented.
  • Organizational skills.
  • Enjoys being a part of a team.
  • Successfully complete all assigned training within given timeframe.
  • Perform other duties as assigned.
  • Perform as Store Manager when needed, to include scheduling, ordering, and carrying out open/close procedures.

Requires a high school diploma or an equivalent combination of education and experience. Requires at least 2 years related experience.
Strong oral and written communications skills. Strong computer skills required; Microsoft applications. Knowledge of HVAC systems required. Must be able to lift up to 50 lbs.


Compensation: This is a salaried non-exempt role. This means that employees are paid a salary and also receive overtime pay when they work more than 40 hours in a week (or as otherwise required by state law).  The starting salary range for this role and market is between $50,400-$66,150 annually. Factors that may affect starting salary include geography/market and the skills, education, experience, and other qualifications of the successful candidate.

Employees in this role are also eligible for a bonus in accordance with the terms of the Company’s applicable plan.

Benefits: Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

Depending on date of hire, and subject to applicable eligibility requirements, new employees in this role also receive up to: 12 days paid time off, 2 paid well-being days, 1 paid volunteer day, 12 paid holidays, and 3 floating holidays per year.

Our Culture: At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization. They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers: The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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