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Counter Assistant Jobs in Victoria, BC (NOW HIRING)

A&W

Counter Staff

Mill Bay, BC · On-site

$18.50 - $20/hr

Knowledge of A&W menu items to assist guests with ordering * Operate registers, scanners and ... Keep the dining room, washrooms and counter area sparkling clean for our guests * Do what's right ...

A&W

Counter Staff

Mill Bay, BC · On-site

CA$18.50 - CA$20/hr

Knowledge of A&W menu items to assist guests with ordering * Operate registers, scanners and ... Keep the dining room, washrooms and counter area sparkling clean for our guests * Do what's right ...

Nedco

Counter Sales Associate

Victoria, BC · On-site

As an Counter Sales Associate based in Victoria, BC, your essential duties will be to: * Directly ... Make follow-up calls to customers on all quotations.. * Assist customers with any inquiries ...

Costco Wholesale

Member Service Assistant

Langford, BC · On-site

CA$20/hr

Clicks a handheld counter to count members entering the warehouse. Reports half-hourly counts to Front End and records counts on weekly reports. * Monitors warehouse access. Reports arrival of ...

University of Victoria

Cashier

Victoria, BC

... and counters; checks and validates meal passes by manual or automated methods and monitors trays for quantities in assigned dining areas; keeps records as required. may assist in training new ...

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Counter Assistant information

What are the key skills and qualifications needed to thrive as a counter assistant, and why are they important?

To thrive as a Counter Assistant, you need strong customer service skills, basic numeracy, and experience in retail or food service environments. Familiarity with point-of-sale (POS) systems, cash handling procedures, and sometimes food safety certifications is typically required. Excellent communication, multitasking, and a friendly demeanor help distinguish top performers in this role. These abilities are crucial for ensuring smooth transactions, customer satisfaction, and efficient operation of the service counter.

What is a counter assistant?

Counter assistants are customer service professionals who typically work at the front counter of shops, cafes, pharmacies, or other retail establishments. Their main duties include serving customers, handling payments, answering questions, and sometimes preparing or packaging products. They play a vital role in ensuring a positive customer experience by being friendly, efficient, and knowledgeable about the products or services offered. Counter assistants may also help with stock management and maintaining the cleanliness of their work area.

What are some common challenges faced by counter assistants, and how can they be managed effectively?

Counter Assistants often encounter challenges such as handling high volumes of customers during peak hours, managing difficult or dissatisfied customers, and maintaining accuracy in transactions. To manage these effectively, it helps to stay organized, remain calm under pressure, and have strong communication skills to resolve customer concerns. Teamwork is also important, as collaborating with colleagues can ensure smooth operations and provide support when needed.

What is the difference between Counter Assistant vs Cashier?

AspectCounter AssistantCashier
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentRetail counters, customer service areasCheckout counters, retail stores, supermarkets
Employer & Industry UsageRetail, hospitality, supermarketsRetail, supermarkets, restaurants
Common Search & ComparisonOften compared for customer service roles in retailMore focused on cash handling and transactions

While both Counter Assistants and Cashiers work in retail environments and handle customer interactions, Counter Assistants typically assist with product inquiries and customer service at the counter, whereas Cashiers primarily focus on processing transactions and handling cash. The roles often overlap, but the main distinction lies in their primary responsibilities within the retail setting.

Counter Assistant jobs near you
Infographic showing various Counter Assistant job openings in Victoria, BC as of June 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution.

Counter Staff

A&W

Mill Bay, BC • On-site

$18.50 - $20/hr

Full-time

Re-posted 6 days ago

A&W Restaurants rating

5.3

Company rating: 5.3 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

42nd of 106 rated fast food restaurants

Job description

A&W is looking for an outgoing and enthusiastic counter person to engage with our guests. The ideal candidate is dedicated to providing an excellent guest experience and must display a positive attitude when interacting with guests and co-workers.


Responsibilities & Duties:

  • Welcome our guests with a genuine greeting and smile
  • Perform basic math functions to collect payments and make change
  • Knowledge of A&W menu items to assist guests with ordering
  • Operate registers, scanners and process debit/credit transactions 
  • Maintain accurate cash drawer
  • Keep the dining room, washrooms and counter area sparkling clean for our guests
  • Do what's right for our guests to ensure they keep coming back


Benefits of Working for A&W:

  • We pay a competitive wage.
  • We know you've got a life outside of work. That's why we offer flexible schedules so you can work as much or as little as you need.
  • You'll gain the skills that pay the bills. A career with us will give you great communication skills, valuable customer service prowess, experience working on a team, the ability to thrive under pressure and the chance to cook some of the best-tasting food in Canada.
  • We pride ourselves in using real, naturally-sourced and delicious ingredients in everything we serve. 
  • We're all about doing the right thing, even if it's not the easy thing. From animal welfare, environmental impact, the food we serve, the people we employ and the communities we call home, we're always striving to take the high road, no matter how challenging it gets.
  • As a big business with a small business culture, we pride ourselves in keeping a healthy buzz of excitement and innovation in the air. To keep this spirit of change making front and centre, we follow a set of guidelines we call our Climate Goals. They're one part of the secret sauce that makes A&W such an awesome place to work.

What A&W Restaurants employees say

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