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Counter Assistant Jobs in Frederick, MD (NOW HIRING)

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Lead Sales Retail Counter

Mount Airy, MD · On-site

$14.50 - $17.75/hr

Manage assigned customer accounts and assist walk-in customers with parts and product inquiries. * Provide training and support to Retail Counter team members on systems, processes, customer service ...

Pick Your Part

Lead Sales Retail Counter

Mount Airy, MD · On-site

$22/hr

Manage assigned customer accounts and assist walk-in customers with parts and product inquiries. * Provide training and support to Retail Counter team members on systems, processes, customer service ...

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All JobsCounter JobsCounter Assistant JobsCounter Assistant Jobs in Frederick, MD

Counter Assistant information

See Frederick, MD salary details

$10

$17

$31

How much do counter assistant jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for counter assistant in Frederick, MD is $17.99, according to ZipRecruiter salary data. Most workers in this role earn between $15.05 and $18.89 per hour, depending on experience, location, and employer.

What is a counter assistant?

Counter assistants are customer service professionals who typically work at the front counter of shops, cafes, pharmacies, or other retail establishments. Their main duties include serving customers, handling payments, answering questions, and sometimes preparing or packaging products. They play a vital role in ensuring a positive customer experience by being friendly, efficient, and knowledgeable about the products or services offered. Counter assistants may also help with stock management and maintaining the cleanliness of their work area.

What are the key skills and qualifications needed to thrive as a counter assistant, and why are they important?

To thrive as a Counter Assistant, you need strong customer service skills, basic numeracy, and experience in retail or food service environments. Familiarity with point-of-sale (POS) systems, cash handling procedures, and sometimes food safety certifications is typically required. Excellent communication, multitasking, and a friendly demeanor help distinguish top performers in this role. These abilities are crucial for ensuring smooth transactions, customer satisfaction, and efficient operation of the service counter.

What are some common challenges faced by counter assistants, and how can they be managed effectively?

Counter Assistants often encounter challenges such as handling high volumes of customers during peak hours, managing difficult or dissatisfied customers, and maintaining accuracy in transactions. To manage these effectively, it helps to stay organized, remain calm under pressure, and have strong communication skills to resolve customer concerns. Teamwork is also important, as collaborating with colleagues can ensure smooth operations and provide support when needed.

What is the difference between Counter Assistant vs Cashier?

AspectCounter AssistantCashier
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentRetail counters, customer service areasCheckout counters, retail stores, supermarkets
Employer & Industry UsageRetail, hospitality, supermarketsRetail, supermarkets, restaurants
Common Search & ComparisonOften compared for customer service roles in retailMore focused on cash handling and transactions

While both Counter Assistants and Cashiers work in retail environments and handle customer interactions, Counter Assistants typically assist with product inquiries and customer service at the counter, whereas Cashiers primarily focus on processing transactions and handling cash. The roles often overlap, but the main distinction lies in their primary responsibilities within the retail setting.

What are the duties of a counter assistant?

A counter assistant is responsible for serving customers at a sales counter, handling transactions, providing product information, and maintaining the cleanliness and organization of the counter area. They often use cash registers or point-of-sale systems and may assist with inventory management and customer inquiries.

What cities near Frederick, MD are hiring for Counter Assistant jobs?

Cities near Frederick, MD with the most Counter Assistant job openings:

Counter Assistant jobs near you
Infographic showing various Counter Assistant job openings in Frederick, MD as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 25% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $37,416 per year, or $18 per hour.

Front Counter Assistant/Assistant Service Advisor

Finksburg, MD

Auto Correct Car Care
Automotive Repair and Maintenance • 1 - 10 employees
Learn more about Auto Correct Car Careexternal

$14 - $18.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 10 days ago

Job description

Automotive Front Counter Assistant/ Assistant Service Advisor

Are you looking to grow your career in the automotive industry without the weekend grind?

We are searching for an enthusiastic Front Counter Assistant/ Assistant Service Advisor to join our team. If you have experience in an independent automotive repair shop, provide AMAZING customer service, and want to learn how to master the front counter in an organized environment, we want to talk to you!

We do things a little differently at our shops. We operate with proven, structured processes designed to create an environment that is highly efficient and free from chaos. In this role, you will work side-by-side with our senior team, learning how to professionally present digital vehicle inspections, build trust with customers, and keep the front office running smoothly.

What We Offer (The Good Stuff)

  • 5-Day Work Week: Monday through Friday only. We are closed on weekends!

  • Paid Time Off: 12 days of PTO (available after 90 days) + 6 Paid Holidays.

  • Health Benefits: Medical, Dental, and Vision with a Health Savings Plan.

  • Financial Security: Simple Retirement Plan with a 3% company match.

  • Peace of Mind: Company-paid accident plan via Aflac.

  • Growth: Continuous company-paid training to help you level up your skills.

  • Culture: A supportive, family-owned team environment that genuinely wants to see you succeed.

What We Are Looking For

  • Experience: Minimum of 1–2 years of experience in a shop setting (as a counter assistant, writer, or parts specialist looking to step up).

  • Attitude: An extremely positive attitude, a professional appearance, and a strong willingness to learn.

  • Skills: Excellent communication skills, highly organized, great phone etiquette, and the ability to build strong relationships with both customers and technicians.

  • Mindset: Honest, motivated, and a true team player. You understand that we depend on each other to grow.

  • Tech-Savvy: Comfortable with modern shop technology (we use Technician-supplied Digital Vehicle Inspections with photos).

About Us

We are a family-owned business with two efficient, busy locations in Finksburg and Manchester. Our commitment to our team and our customers has earned us a 4.9-star Google rating with over 400 reviews at each location. While our facilities may be cozy, our systems make us highly productive and organized.

Pay will vary based on your current ability and experience.

We fully understand that the right person for this role might already have a job. If you are currently working somewhere where you don't feel respected, treated fairly, or valued as a person, it’s time for a change. Let’s have a confidential conversation.

Apply today to join a team that invests in you!


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