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Counter Assistant Jobs in Calgary, AB (NOW HIRING)

mSupply

Counter Sales

Calgary, AB · On-site

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital ... Demonstrates basic product knowledge to assist customers and support sales efforts. * Sets up and ...

Reliable Parts

Counter Sales Representative

Calgary, AB · On-site

$18 - $20/hr

You are the first point of contact customers have when they enter our store, and you assist them ... When customers are ready to finalize a purchase, you perform all front counter procedures according ...

Kal Tire

Front Counter Sales Representative

Airdrie, AB

CA$18.86/hr

As a Front Counter Sales Representative, you'll be the first point of contact in the store--helping ... Greet customers and assist with product and service inquiries * Prepare quotes, explain options ...

Kal Tire

Front Counter Sales Representative

Airdrie, AB · On-site

CA$18.86/hr

As a Front Counter Sales Representative, you'll be the first point of contact in the store-helping ... Greet customers and assist with product and service inquiries * Prepare quotes, explain options ...

Kal Tire

Front Counter Sales Representative

Airdrie, AB

CA$18.86/hr

As a Front Counter Sales Representative, you'll be the first point of contact in the store-helping ... Greet customers and assist with product and service inquiries * Prepare quotes, explain options ...

Kal Tire

Front Counter Sales Representative

Calgary, AB

CA$19.58/hr

Join Kal Tire as a Front Counter Sales Representative - Sales and Service Representative and help ... Responsibilities * Assist customers with products and service needs, ensuring a positive experience

Kal Tire

Front Counter Sales Representative

Calgary, AB

CA$19.58/hr

Join Kal Tire as a Front Counter Sales Representative - Sales and Service Representative and help ... Responsibilities * Assist customers with products and service needs, ensuring a positive experience

Bosch Truck Group Inc.

Parts Person

Airdrie, AB · On-site

Greet customers at the front counter and provide prompt, courteous service * Answer incoming phone calls and assist customers with parts inquiries * Look up, quote, and sell parts accurately using ...

Bosch Truck Group Inc.

Parts Person

Airdrie, AB · On-site

Greet customers at the front counter and provide prompt, courteous service * Answer incoming phone calls and assist customers with parts inquiries * Look up, quote, and sell parts accurately using ...

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All JobsCounter JobsCounter Assistant JobsCounter Assistant Jobs in Calgary, AB

Counter Assistant information

See Calgary, AB salary details

$7

$12

$17

How much do counter assistant jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for counter assistant in Calgary, AB is $12.75, according to ZipRecruiter salary data. Most workers in this role earn between $9.86 and $15.14 per hour, depending on experience, location, and employer.

What is a counter assistant?

Counter assistants are customer service professionals who typically work at the front counter of shops, cafes, pharmacies, or other retail establishments. Their main duties include serving customers, handling payments, answering questions, and sometimes preparing or packaging products. They play a vital role in ensuring a positive customer experience by being friendly, efficient, and knowledgeable about the products or services offered. Counter assistants may also help with stock management and maintaining the cleanliness of their work area.

What are the key skills and qualifications needed to thrive as a counter assistant, and why are they important?

To thrive as a Counter Assistant, you need strong customer service skills, basic numeracy, and experience in retail or food service environments. Familiarity with point-of-sale (POS) systems, cash handling procedures, and sometimes food safety certifications is typically required. Excellent communication, multitasking, and a friendly demeanor help distinguish top performers in this role. These abilities are crucial for ensuring smooth transactions, customer satisfaction, and efficient operation of the service counter.

What are some common challenges faced by counter assistants, and how can they be managed effectively?

Counter Assistants often encounter challenges such as handling high volumes of customers during peak hours, managing difficult or dissatisfied customers, and maintaining accuracy in transactions. To manage these effectively, it helps to stay organized, remain calm under pressure, and have strong communication skills to resolve customer concerns. Teamwork is also important, as collaborating with colleagues can ensure smooth operations and provide support when needed.

What is the difference between Counter Assistant vs Cashier?

AspectCounter AssistantCashier
Required CredentialsHigh school diploma or equivalent; basic customer service skillsHigh school diploma or equivalent; cash handling experience
Work EnvironmentRetail counters, customer service areasCheckout counters, retail stores, supermarkets
Employer & Industry UsageRetail, hospitality, supermarketsRetail, supermarkets, restaurants
Common Search & ComparisonOften compared for customer service roles in retailMore focused on cash handling and transactions

While both Counter Assistants and Cashiers work in retail environments and handle customer interactions, Counter Assistants typically assist with product inquiries and customer service at the counter, whereas Cashiers primarily focus on processing transactions and handling cash. The roles often overlap, but the main distinction lies in their primary responsibilities within the retail setting.

What are the duties of a counter assistant?

A counter assistant is responsible for serving customers at a sales counter, handling transactions, providing product information, and maintaining the cleanliness and organization of the counter area. They often use cash registers or point-of-sale systems and may assist with inventory management and customer inquiries.

What cities near Calgary, AB are hiring for Counter Assistant jobs?

Cities near Calgary, AB with the most Counter Assistant job openings:

Counter Assistant jobs near you
Infographic showing various Counter Assistant job openings in Calgary, AB as of June 2026, with employment types broken down into 93% Full Time, 4% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $26,511 per year, or $12.7 per hour.

Counter Sales

mSupply

Calgary, AB • On-site

Full-time

Re-posted 12 days ago

Job description

About Marcone Appliance Parts Since 1932, Marcone has been trusted by repair professionals to quickly deliver original replacement parts for household appliances. The St. Louis-based company is an authorized distributor for major brands such as General Electric, Whirlpool, Electrolux, Maytag, Bosch, Samsung, L-G and many more. Marcone provides next day delivery to 93% of the U.S. and 100% two-day. They operate a comprehensive training institute offering quality business and technical training. For more information, visit marcone.com.

The Counter Sales role delivers exceptional customer service through in-person, phone, and digital channels while supporting branch operations through order fulfillment, merchandising, and will-call assistance. This position also handles product inquiries, returns, and inventory management using company systems and tools.

Duties amp; Responsibilities

Customer Interaction

  • Delivers exceptional customer service through prompt, professional communication and effective issue resolution.

  • Handles inquiries via phone, email, fax, and in person regarding pricing, product availability, and order status.

  • Processes stock and special orders, coordinates deliveries, and follows up on will-calls, backorders, and special requests.

  • Maintains professional relationships with customers, vendors, and internal teams, supporting a collaborative, solutions-oriented environment.

  • Accurately fulfills sales orders and ensures timely distribution to shipping or will-call areas.

Counter Sales amp; Operations

  • Completes required training and applies knowledge effectively across all branch departments.

  • Performs general warehouse tasks, ensuring a clean, safe, and organized work environment.

  • Wears appropriate PPE and conducts safety checks on material handling equipment.

  • Maintains communication with management regarding work status, breaks, and task updates.

  • Monitors customer queues and responds promptly to ensure efficient service.

Product Handling

  • Sorts, stocks, and labels products accurately according to established systems.

  • Performs quality checks on returned and damaged goods for accuracy and condition.

  • Demonstrates basic product knowledge to assist customers and support sales efforts.

  • Sets up and maintains product displays in accordance with merchandising standards.

Inventory Control

  • Follows established procedures for accurate inventory tracking and reporting.

  • Verifies incoming and outgoing merchandise, promptly reporting discrepancies or errors.

Other

  • Maintains proficiency with company computer systems in aspects related to job, such as data entry, messaging, call logs, data notations, queue updates, batching, or other job amp; office functions and requirements

  • Other duties as assigned. As with any evolving organization, the job description is not designed to cover or contain a comprehensive listing of work activities, duties, or responsibilities. Additional or other duties, responsibilities, assignments, and activities may change or be assigned at any time with or without notice.

Qualifications

  • High School or its GED equivalent

  • 3 or more years’ experience with customer service and related functions.

  • Demonstrated knowledge of MS Office suite applications (Word, Excel, PowerPoint, Outlook)

  • Aptitude for mathematical operations and numerical analysis.

  • Proficient in using office technology, including computers, photocopiers, scanners, phone systems, and virtual meeting platforms, as required for daily responsibilities.

Physical Demands amp; Work Environment

This position may require up to 40–43 hours per week and involves regular physical activity, including:

  • Lifting of 25–50 lbs up to 5 hours per day.

  • Operating forklifts and material handling equipment for up to 6 hours daily.

  • Regular bending, squatting, kneeling, and reaching.

  • Prolonged use of hands, arms, and feet.

  • Periods of sitting, standing, walking, and twisting throughout the shift.

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