Costumer Care Jobs in Oregon (NOW HIRING)

Principal Duties and Responsibilities: 

Manages wardrobe and hair personnel, including but not limited to: 

• Oversees Wardrobe Supervisor and Hair & Wig Supervisors who create work assignments and manages the day-to-day schedule and workflow. 

• Provides materials and equipment needed for wardrobe and hair personnel to successfully open, run, and close a show.  

• Ensures wardrobe and hair personnel understand and uphold OSF mission and values. 

• Ensures wardrobe and hair personnel understand and adhere to the company handbook, collective bargaining agreement, AEA guidelines and production department guidelines.  

• Ensures wardrobe and hair personnel understand and adhere to safety procedures, creating additional safety protocols when necessary.  

• Ensures regular inspections of hair salon and stations, adhering to HLO, Health Licensing Office regulations on safety, sanitization, and infection control. 

• Recruits, hires, conducts performance reviews, manages progressive discipline with P&C, and organizes the on-boarding and off-boarding processes for wardrobe and hair personnel. 

• Performs administrative tasks such as payroll, expense reports, and injury forms.  

Exemplify respect and inclusion by:  

• Demonstrating and creating an environment where each employee is supported. 

• Maintaining a safe and anti-racist working environment. 

• Recognizing micro-aggressions and interrupting othering behaviors. 

• Operationalizing IDEA concepts into organized practice in systems, processes, and problem-solving techniques. 

• Collaborating with other managers to enforce safety policies and keeping up to date with required management-level training.  

Manages the Wardrobe and Hair support of shows. Duties include and are not limited to: 

• Organizes and/or ensures organization of all wardrobe and hair functions for individual shows, including working technical rehearsals, troubleshooting, run crew documentation, and show reports.  
• Manages all Hair & Wig and understudy fittings with the Director of Stage Management. 
• Ensures design integrity and quality control of the costume and hair design throughout the season. 
• Ensures the maintenance and organization of wardrobe and hair spaces and equipment.  
• Ensures wardrobe and hair follow safety, sanitization, infection control of all workspaces; provides disinfectants and safety equipment. 
• Ensures Wig Leads and Key Stylist organize hair/wig inventory, pull, purchase, alter, or manufacture all wigs, hair styles, and facial hair as designed and approved by the Costume Designer. Supervises schedule for hair care and wig maintenance. 
• Collaborates with Costume Designer and Wig Leads to create show specific make-up. 
• Collaborates and communicates with the Costume Shop to balance the show requirements with OSF resources to meet show and performer needs safely and efficiently- regarding wig builds, quick changes, understudy fittings and wig fittings, and hair prep or style. 
• Develops and advocates for Wardrobe and Hair’s annual labor, material, and capital budgets in the season budgeting process. Manages budgets throughout the year, keeping leadership apprised of any challenges. 
• Attends Production Meetings, show specific costume meetings; convenes department meetings and show specific wardrobe and hair meetings. 
• Participates and actively engages in Collective Bargaining Agreement negotiations. 

Collaborates, coordinates, and communicates with many internal stakeholders about wardrobe and hair functions. Some examples include:    

• Costume Shop: regarding costume closure modifications and special care of costumes and wigs, resources, paperwork, load out schedule, cleaning and restoring costume rental items, and production transfers. 
• Collaborates and resolves pre-show schedule for hair prep and dressing order, quick change choreography, and on-stage pre-sets. 
• Stage Management: regarding AEA updates, run crew assignment needs, and show breakdowns; keeping apprised changes to entrances/exit locations and run times; collaborating closely with quick changes prioritizing crew and actor safety, and specific needs for any given performance, understudy fittings, etc. 

Other Duties and Responsibilities:  

• Responds to after-hours emergencies and participates in emergency response teams. 
• Assist in maintenance, transportation, and cleaning of show and rehearsal costumes, including dry cleaning, as needed 
• Emergency understudy during the run of shows. 
• Represents OSF at organizational functions and conferences when requested.  
• Advises and/or leads facility maintenance and improvement projects as appropriate. 
• Assist Development and Marketing departments (for example, occasional donor events or creating content re: quick changes for social media outlets). 
• Other duties as assigned by Costume Director. 

Supervision Received:  

Costume Director 

Supervision Exercised:  

Wardrobe Supervisor, Hair & Wig Supervisors, wardrobe and hair staff.  

Required: 

Education: High: School Graduate or equivalent. 

Work Experience: 5 years of experience in professional theatrical wardrobe, preferably experience supervising projects and/or people in the entertainment industry. 

Preferred: 

• Experience in using industrial and home sewing machines with a variety of fabrics.  
• Knowledge or ability to understand regulations detailed in OHA, Oregon Health Authority Cosmetology Safety and Sanitation rules. 
• Experience in wig building, wig fronting, dying lace, and with working various adhesive methods. 
• Experience in wig building and hair care of Black/African American and multi-textured hair. 
• Experience with special effects on-stage makeup and prosthetics supporting all skin tones and genders. 

Qualifications/Skills:   

• Ability to communicate effectively both verbally and in writing. 
• Ability to effectively address conflict and resolve in a professional manner in line with OSF’s values.  
• Knowledge of costume periods, safe work practices, and understanding repertory calendars. 
• Thorough knowledge using computer software, including Microsoft Excel, Outlook, Word, SharePoint, and other cloud-based information sharing systems.  
• Proficient in quick-change choreography for run crew planning with both costumes and hair. 
• Demonstrate initiative and tenacity in short-term and long-term planning.  
• Ability to collaborate and behave in a productive manner with colleagues and staff.  
• Ability to adapt and flex to operational changes and new procedures. 
• Expertise in organization, time management, and decision making. 
• Excellent Inclusion, Equity, Diversity, and Access analysis and inclusive behavior: 
• Able to identify and dismantle work systems that uphold and promote systems of white supremacy; to re-envision and implement new systems that account for equity and promote inclusion in all areas of work. 
• Ability to approach relationships with colleagues and staff, particularly those belonging to underrepresented or historically marginalized groups, with an understanding that identity informs every individual’s human experience in a way that may differ from their own personal experience.  
• Ability to communicate about body proportions, hair textures and styling, skin tones and identities using respectful and equitable language.  

Physical Ability: 

• Lift and move costumes, wigs, and equipment weighing up to 30 pounds, climb stairs repeatedly, kneel, squat, and bend. Sit and stand for eight hours or more a day.  

Special Hours Requirements: 

• Night-time/overnight and weekend hours are regularly required. The standard work week is Tuesday – Sunday. Long hours are required, especially during technical rehearsals. The ability to respond to emergencies with little notice is required. 

Preferred: 

• Experience working with unions and within the context of collective bargaining agreements. Attended EDI or anti-racist trainings. Experience working in a repertory environment.