Costco Manager Jobs in Rio Rancho, NM (NOW HIRING)

• Conduct home visits to patients' homes to build and strengthen relationships, initiate home care, and gather necessary compliance documentation. 
• Ensure patients have the proper durable medical equipment (DME) and provide training to patients, home health aides, and nurses. 
• Conduct weekly/biweekly/monthly phone check-ins with team members, including nurses and home health aides, to coordinate patient care. 
• Manage a caseload of 40-50+ patients, collaborating with patients, their families, and healthcare providers to oversee medical documentation and renewals. 
• Collaborate with a care team consisting of two peers and a lead, all under the supervision of a Care Team Director.  
• Work closely with other departments to ensure the highest quality of patient care. 
• Attend and advocate for patients at physician appointments, providing information about our program and ensuring suitable home care and DME. 
• Provide exceptional customer service and build genuine relationships with patients, making them feel valued and special. 
• Update and upload documentation within 24 hours of home visits, ensuring compliance with all necessary paperwork. 
• Assist in the preparation and processing of patient assessments and care plans. 
• Assist with contractor onboarding through the HR system and ensure compliance documents are completed prior to start date. Work and train with onsite nurses for charting and incident reporting.  
• Report and document incident reports as needed. 
• May step in for other care team roles as necessary and manage night/weekend calls based on patient needs. 
• Meet and exceed performance metrics. 

• Strong work ethic and focus on patient care. 
• Proficient in time management, organizational skills, and scheduling. 
• Excellent customer service and relationship-building abilities. 
• Strong communication, interpersonal, and presentation skills. 
• Energetic, outgoing, and comfortable in an ever-changing environment. 
• Proficiency in MS Office (Outlook, Word, Excel, PowerPoint) and spreadsheet analysis. 
• Proven ability to work independently and efficiently without close supervision. 
• Experience in Case Management/Social Work preferred; will manage a caseload (preferred but not required) 
• Medical knowledge and proficiency in medical terminology. (preferred but not required) 
• Active engagement in a collaborative team environment. 
• Strong reading and writing skills. 
• Adaptability, flexibility, and strategic thinking. 
• Understanding of HIPAA and maintaining confidentiality. 
• Valid driver’s license, car insurance, and dependable transportation for patient visits and appointments. 
• Completion and passing of a ***mandatory background check by the Department of Health.*** 
• Minimum associate-level education (preferred); high school diploma or equivalent required. 

• Paid Time Off - with additional hours accrued annually based upon tenure 
• Sick Leave/Bereavement Leave 
• 7 1/2 Paid Holidays + Floating Holidays + Your Birthday 
• Overtime pay at time and a half 
• Very Competitive Benefits Package including Medical, Dental, Vision, & Life Insurance that begin after first full month of employment. The company covers 100% of the cost for dental, vision, and a term life insurance policy after the first full month of employment 
• 401(k) Plan with a company match program 
• $150 Lifestyle Reimbursement annually (maybe for gym/fitness memberships, Costco/Sam’s Club memberships, Amazon Prime memberships, and more) 
• Modern Health mental wellness platform to access personalized mental healthcare for you and your dependents  
• Competitive mileage reimbursement  
• Tuition Reimbursement Program 
• Employee Assistance Program 
• Employee Appreciation Program 
• $100 Monthly Cell Phone Reimbursement (after 1 month of employment)

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.