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Costa Rica Jobs in Miami, FL (NOW HIRING)

Logitech

Digital Marketing Specialist

Doral, FL · On-site

Our key markets include Argentina, Chile, Peru, Colombia, Costa Rica, and Guatemala. Job Responsibilities:** * Plan and execute all digital marketing, including SEO/SEM, marketing database, email ...

Trivium

Appointment Setter

Miami, FL · Remote

$2.0K - $4.0K/mo

Colombia, Argentina, Costa Rica, Mexico, and similar). US-based candidates considered. Type: Independent Contractor, full-time Compensation: Base $2,000 to $4,000 USD/month depending on experience ...

Logitech

Digital Marketing Specialist

Doral, FL · On-site +1

Our key markets include Argentina, Chile, Peru, Colombia, Costa Rica, and Guatemala. Job Responsibilities:** * Plan and execute all digital marketing, including SEO/SEM, marketing database, email ...

Trivium

Appointment Setter

Miami, FL · On-site +1

$2.0K - $4.0K/mo

Colombia, Argentina, Costa Rica, Mexico, and similar). US-based candidates considered. Type: Independent Contractor, full-time Compensation: Base $2,000 to $4,000 USD/month depending on experience ...

Trivium

Appointment Setter

Miami, FL · Remote

$2.0K - $4.0K/mo

Colombia, Argentina, Costa Rica, Mexico, and similar). US-based candidates considered. Type: Independent Contractor, full-time Compensation: Base $2,000 to $4,000 USD/month depending on experience ...

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Showing results 21-38

All JobsCosta Rica JobsCosta Rica Jobs in Miami, FL

Costa Rica information

See Miami, FL salary details

$58.8K

$121.5K

How much do costa rica jobs pay per year?

As of Aug 22, 2026, the average yearly pay for costa rica in Miami, FL is $118,170.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,600.00 and $120,500.00 per year, depending on experience, location, and employer.

What is a Costa Rica job?

A Costa Rica job refers to employment opportunities available in Costa Rica, a country known for its strong tourism, technology, and service industries. Many international companies have offices in Costa Rica, providing jobs in customer service, IT, and finance. Additionally, the country offers opportunities in ecotourism, agriculture, and education. Expats may need a work visa, while locals benefit from a growing job market.

What are some common challenges faced when working in Costa Rica's tourism industry?

Professionals in Costa Rica's tourism industry often navigate challenges such as adapting to seasonal fluctuations in visitor numbers, staying updated on eco-friendly practices, and providing multilingual customer service. The work environment is typically fast-paced, especially during peak travel seasons, requiring flexibility and excellent interpersonal skills. Team collaboration is crucial, as staff regularly coordinate with local guides, hospitality teams, and transportation providers to ensure a seamless guest experience.

What is the difference between Costa Rica vs Customer Service Representative?

AspectCosta RicaCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require additional language or technical skillsHigh school diploma; communication skills; sometimes bilingual abilities
Work EnvironmentCall centers, remote work, corporate officesCall centers, retail, corporate offices, remote
Industry UsageCustomer support, tech support, salesCustomer support, sales, technical support
Common Search/ComparisonYesYes

Both Costa Rica and Customer Service Representative roles often involve customer support in call centers or remote settings. While Costa Rica refers to a location or country, Customer Service Representative is a job title. When comparing, it's important to note that Costa Rica is a popular destination for outsourcing customer service jobs, whereas Customer Service Representative is a common role within many industries worldwide.

What are the most commonly searched types of Costa Rica jobs in Miami, FL?

The most popular types of Costa Rica jobs in Miami, FL are:

What are popular job titles related to Costa Rica jobs in Miami, FL?

For Costa Rica jobs in Miami, FL, the most frequently searched job titles are:

What job categories do people searching Costa Rica jobs in Miami, FL look for?

The top searched job categories for Costa Rica jobs in Miami, FL are:

What cities near Miami, FL are hiring for Costa Rica jobs?

Cities near Miami, FL with the most Costa Rica job openings:

Costa Rica jobs near you
Infographic showing various Costa Rica job openings in Miami, FL as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $118,170 per year, or $56.8 per hour.

Steering Competence Center Group Leader

Bosch Group

Fort Lauderdale, FL • On-site

Full-time

Posted 15 days ago

Job description

Company Description

Bosch Service Solutions is a leading provider of Business Process Outsourcing optimizing services in the
following key areas: Customer Experience Services, Mobility Services, Monitoring Services as well as
Business and Shared Services. Around 9,000 associates provide and optimize customers' business
processes in approximately 40 languages. Visit our website for more information at
www.boschservicesolutions.com. OEM

Job Description

The SCC Group Leader is the "air traffic controller" of the international service center. This role holds full operational and disciplinary responsibility for the workforce management (WFM) pipeline and intraday steering team. The primary objective is to balance customer demand with agent supply, maintaining high cost-efficiency (agent occupancy) while consistently meeting international Service Level Agreements (SLAs). This position is fully onsite at our Fort Lauderdale, FL location.

Qualifications

Key Performance Indicators (KPIs)

  • Balanced Steering Index: Maintain a highly optimized, weighted score that balances overall SLA Achievement with target Agent Occupancy (preventing both over-staffing and under-staffing).
  • Multi-Horizon Forecast Accuracy: Keep volume and workload forecasting variance within a strict defined accuracy band.
  • Proactive Shrinkage Mitigation: Timely escalation of shrinkage anomalies to the GOM with immediate capacity recovery plans.

Requirements & Tech Stack

  • Experience: 5+ years of workforce management (WFM) leadership experience, specifically managing multi-site, multi-queue routing environments.
  • Systems: Advanced, hands-on administrative expertise in Verint WFM software (essential) and ACD telephony systems (e.g., Genesys, Avaya, Cisco).
Additional Information

Key Responsibilities

  • Multi-Horizon Planning: Oversee the end-to-end forecasting and capacity planning pipeline, managing dedicated planners to predict call volumes and staffing needs across short, mid, and long-term horizons.
  • Schedule Ownership & Sign-off: Direct the agent scheduling process and sign off on final rosters across all regions, ensuring optimal coverage that respects local labor laws in the US, Costa Rica, and the Philippines.
  • Tactical Intraday Command: Direct real-time steering. Holds absolute authority to instruct local operations to move agents between lines of business, queues, and countries during SLA emergencies (local operations are informed of moves, not negotiated with).
  • Shrinkage & Risk Management: Monitor, track, and proactively flag shrinkage metrics (e.g., absenteeism, unplanned time off, meeting/training overhead) and escalate remediation plans directly to the GOM.
  • Data-Driven Reporting: Provide daily, weekly, and monthly performance reviews analyzing SLA delivery, forecast accuracy, shrinkage impact, and agent occupancy levels to the GOM.

  • Leadership Style & Competencies

  • The "Air Traffic Controller": Highly decisive, calm under pressure, and comfortable commanding a room. Able to make rapid, high-stakes tactical decisions to save SLAs.
  • Analytical Powerhouse: Gifted with numbers, statistical forecasting models, and trend analysis.
  • Assertive Communicator: Confident in giving direct instructions to local Site Managers to relocate staffing resources globally.

Apply