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Core Customer Service Representative Jobs in Toronto, ON

U-Haul

Customer Service Representative

Toronto, ON · On-site

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

U-Haul

Customer Service Representative

Burlington, ON · On-site

CA$17.60 - CA$18.50/hr

As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their ...

Hayward

Customer Service Representative

Oakville, ON

The Customer Service Representative provides accurate, timely, and professional support to customers and sales representatives across all standard Hayward Flow Control product lines. This position ...

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Core Customer Service Representative information

What is a core customer service representative?

Core Customer Service Representatives are professionals who assist customers by addressing their inquiries, resolving issues, and providing information about products or services. They serve as the primary point of contact between a company and its customers, ensuring a positive customer experience through effective communication and problem-solving. Their responsibilities often include answering phone calls, responding to emails or chats, processing orders, and handling complaints. By maintaining a high level of professionalism and empathy, they help foster customer loyalty and satisfaction.

What are the key skills and qualifications needed to thrive as a core customer service representative?

To thrive as a Core Customer Service Representative, you need excellent communication skills, problem-solving ability, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is commonly required. Patience, active listening, and conflict resolution make someone stand out in this role. These skills and qualities are essential for efficiently resolving customer issues, ensuring satisfaction, and maintaining the company's reputation.

What are some common challenges faced by core customer service representatives, and how can they be addressed?

Core Customer Service Representatives often encounter challenges such as handling high call volumes, managing difficult customer interactions, and staying up-to-date with product or service changes. To address these, representatives benefit from strong communication skills, patience, and ongoing training. Many organizations offer support through team meetings, knowledge bases, and mentorship programs to help representatives resolve issues efficiently and maintain a positive customer experience.

What is the difference between Core Customer Service Representative vs Customer Support Specialist?

AspectCore Customer Service RepresentativeCustomer Support Specialist
CredentialsHigh school diploma or equivalent; some roles may require basic certificationsHigh school diploma; technical certifications optional
Work EnvironmentCall centers, retail, or office settingsCall centers, online support, or technical environments
Industry UsageCustomer service across various industries including retail, telecom, bankingTechnical or product-specific support in tech, software, or electronics

The Core Customer Service Representative primarily handles general customer inquiries and provides basic support across industries. Customer Support Specialists often focus on technical or product-specific issues, requiring more specialized knowledge. While both roles involve assisting customers, the Customer Support Specialist may require additional technical skills, but both share similar credentials and work environments.

Is a Core Customer Service Representative a good entry level position?

A Core Customer Service Representative is typically considered a good entry-level position because it requires minimal prior experience and provides training on communication and problem-solving skills. It often involves working with customer management tools and can serve as a stepping stone to more advanced roles in customer support or sales.

Is remote core customer service representative a stressful job?

A remote core customer service representative role can be stressful due to high call volumes, customer complaints, and the need for strong communication skills. However, workload and stress levels vary depending on the company, support tools used, and individual resilience. Proper training and a supportive environment can help manage stress effectively.

What are the top 3 skills for core customer service representatives?

Core customer service representatives need strong communication skills to effectively interact with customers, problem-solving abilities to address issues efficiently, and patience to handle challenging situations calmly. Additionally, familiarity with customer service tools like CRM software can enhance their effectiveness in managing customer interactions.

What are popular job titles related to Core Customer Service Representative jobs in Toronto, ON?

For Core Customer Service Representative jobs in Toronto, ON, the most frequently searched job titles are:

What job categories do people searching Core Customer Service Representative jobs in Toronto, ON look for?

The top searched job categories for Core Customer Service Representative jobs in Toronto, ON are:

Core Customer Service Representative jobs near you
Infographic showing various Core Customer Service Representative job openings in Toronto, ON as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 16% Part Time, and 3% Contract. Highlights an 87% Physical, 4% Hybrid, and 9% Remote job distribution.

Customer Service Representative

U-Haul

Toronto, ON • On-site

CA$17.60 - CA$18.50/hr

Full-time

PTO

Re-posted 7 days ago

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 520 frontline employees who took The Breakroom Quiz

151st of 175 rated vehicle equipment hire

Job description

Compensation Range: $17.60 to $18.50 Hourly

Location:

2753 Weston Rd, Toronto, Ontario M9M2R5 Canada

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is "Hire Fast, Pay Fast." You can start today and get paid today! Schedule a hands-on working interview and get paid for it. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid immediately upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

U-Haul Offers:

  • Paid holidays, vacation, and sick days, if eligible
  • Career stability
  • Gym Reimbursement Program, if eligible
  • Opportunities for advancement
  • Valuable on-the-job training
  • Complete Benefit Plan, if eligible
  • RRSP payroll deduction plan
  • Deferred profit-sharing plan, if eligible
  • You Matter Program (EAP)
  • Mindset App Program
  • Wellness Programs
  • Discounts on Apple products, Dell computers, hotels, and more

Customer Service Representative Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul Holding Company, and its family of companies including U-Haul International, Inc. ("U-Haul"), continually strives to create a culture of health and wellness. Consistent with applicable state law, U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Pennsylvania, Texas, Utah, Vermont, Virginia, and Washington. U-Haul has observed this hiring practice since February 1, 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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