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Convoso Jobs (NOW HIRING)

Convoso

Partner Manager

Los Angeles, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

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Convoso

[Remote] SVP of Marketing

Woodland, CA · On-site +1

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

[Remote] Sr. Channel Partner Manager

Los Angeles, CA · On-site +1

$163K - $164K/yr

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

[Remote] Customer Success Manager

$75K - $90K/yr

Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards. While headquartered in ...

Convoso

[Remote] SVP of Marketing

Los Angeles, CA

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

Principal Software Engineer - AI

Los Angeles, CA

$145K - $195K/yr

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

Principal Software Engineer - AI

Los Angeles, CA

$200K - $230K/yr

Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from ...

Convoso

Partner Manager

Los Angeles, CA · On-site

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

Senior IT Manager

Los Angeles, CA

$130K - $160K/yr

The Job: The primary role of the Senior IT Manager is to oversee and maintain all aspects of Convoso's computer infrastructure. This includes implementing and maintaining a secure, reliable ...

Convoso

Principal Software Engineer - AI

Los Angeles, CA · On-site

$145K - $195K/yr

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

[Hybrid] Sr. Expense Accountant

Los Angeles, CA · Hybrid

$105K - $110K/yr

Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match. Your California Privacy Rights: As a California ...

Convoso

[Remote] Customer Success Manager

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

Convoso

[Hybrid] Sr. Expense Accountant

Los Angeles, CA · On-site +1

$105K - $110K/yr

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive ...

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How much do convoso jobs pay per hour?

As of Jun 29, 2026, the average hourly pay for convoso in the United States is $16.99, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $20.19 per hour, depending on experience, location, and employer.

What is the difference between Convoso vs Call Center Agent?

FeatureConvosoCall Center Agent
Primary RoleCall center software provider offering solutions for outbound/inbound campaignsCustomer service or sales representative handling calls
Required CredentialsTechnical knowledge of call center software, CRM familiarityCommunication skills, customer service experience
Work EnvironmentOffice or remote call center software managementCall center environment, direct customer interaction
Industry UsageUsed by call centers to manage campaignsEmployed as agents within call centers

Convoso is a call center software provider, while a Call Center Agent is a frontline employee handling customer calls. The two roles differ in function: one offers technological solutions, the other provides direct customer service. Understanding this distinction helps clarify career paths and software choices in the call center industry.

What kind of company is Convoso?

Convoso is a software company that provides cloud-based contact center and sales automation solutions. It specializes in tools for outbound calling, lead management, and call analytics, often used by sales teams and call centers to improve efficiency and performance.

What are the key skills and qualifications needed to thrive as a Convoso (Call Center Software) Specialist, and why are they important?

To thrive as a Convoso Specialist, you need a solid understanding of call center operations, data analysis, and customer support processes, often supported by experience in customer service or technical roles. Familiarity with Convoso’s cloud-based dialer platform, CRM systems, and relevant certifications in call center technology are typically expected. Strong problem-solving abilities, communication skills, and attention to detail help professionals effectively support users and optimize system performance. These skills are crucial to ensure efficient call center workflows, maximize productivity, and deliver high-quality customer experiences.

What is Convoso and what does the company do?

Convoso is a software company that provides cloud-based contact center solutions, primarily for businesses using outbound sales and lead generation. Their platform offers tools such as auto-dialers, call routing, analytics, and CRM integrations to help businesses increase their productivity and contact rates. Convoso is known for its customizable solutions, advanced reporting, and compliance features that help companies improve agent performance and streamline call center operations.

What jobs pay 10,000 a month without a degree?

High-paying jobs that can reach $10,000 a month without a degree include sales roles such as real estate agents and insurance brokers, as well as skilled trades like electricians and plumbers. Success in these fields often depends on experience, certifications, and performance rather than formal education, and they may involve commission-based income or self-employment.

How does convoso work?

Convoso is a call center software platform that automates outbound and inbound calling campaigns, providing features like lead management, call scripting, and real-time analytics. It integrates with CRM systems and requires knowledge of telephony and sales processes to optimize campaign performance.

What are some common challenges faced by Customer Success Managers at Convoso, and how are they typically addressed?

Customer Success Managers at Convoso often encounter challenges such as managing a diverse client portfolio, staying up-to-date with evolving software features, and ensuring customers achieve desired outcomes with the platform. To address these, CSMs leverage ongoing training, collaborate closely with the product and support teams, and utilize robust internal documentation. Regular communication and proactive check-ins help build strong client relationships and anticipate needs, making it easier to resolve issues and drive customer satisfaction.

What are the benefits of convoso?

Working as a Convoso agent or in a related role benefits from exposure to call center technology and customer engagement tools, which can enhance communication skills and technical proficiency. The role often offers flexible schedules, performance-based incentives, and opportunities for skill development in sales and telecommunication environments.
What cities are hiring for Convoso jobs? Cities with the most Convoso job openings:
What states have the most Convoso jobs? States with the most job openings for Convoso jobs include:
What job categories do people searching Convoso jobs look for? The top searched job categories for Convoso jobs are:
Convoso jobs near you
Infographic showing various Convoso job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $35,349 per year, or $17 per hour.
[Remote] Customer Success Manager

[Remote] Customer Success Manager

Convoso

Los Angeles, CA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Job description

Convoso is a leading AI-powered contact center platform purpose-built for revenue teams. Since 2006, Convoso has remained at the forefront of innovation, consistently developing solutions to drive customer growth while supporting adherence to regulatory standards.
Who We Are:
While headquartered in Los Angeles, the Convoso team can be found around the globe working in either a hybrid or remote capacity. Awarded as a "best place to work" company, our culture fosters team integrity, positive persistence, and continuous growth.
Our core platform powers successful sales teams across multiple industries, giving our customers a competitive edge and streamlined productivity. With built-in Al and automations, our product is a premium offering in a competitive space. We continue to grow our product capabilities to better serve our current customers and to expand into newer markets.
Convoso is looking for people who are excited about technology and innovation. We are a company of motivated team players with diverse backgrounds driving accelerated growth in a supportive, positive culture.
Most roles at Convoso function as "hybrid" with some opportunities for travel to in-person business events and company meetings. Convoso currently employs remote team members in several U.S. states, including AL, AZ, CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, NC, NJ, NV, NY, OH, PA, SC, TX, UT, VA. We welcome applications from candidates across the United States. Employment in states where Convoso is not currently registered may require additional review and setup before employment can begin.
The Job:
At Convoso, we believe great Customer Success Managers don't just support customers, they empower them to succeed, scale, and thrive. If you're passionate about delivering value, building strong relationships, and driving measurable impact, this is your opportunity to make a difference.
Responsibilities summary:
  • Own customer outcomes: Partner with customers to define, track, and achieve business goals that demonstrate ongoing value from Convoso
  • Drive retention and expansion: Proactively identify growth opportunities, engage executive stakeholders, and lead renewal strategies across your portfolio
  • Deliver strategic guidance: Apply deep knowledge of contact center best practices to help customers optimize performance and execution
  • Engage across the lifecycle: Lead all post-implementation activities through a blend of high-touch engagement, digital communication, and scalable programs
  • Build strong relationships: Develop trusted partnerships with key stakeholders, from end users to executive sponsors
  • Mitigate risk early: Identify potential challenges and take action to ensure customer health and satisfaction
  • Advocate for customers: Serve as the voice of the customer internally, contributing to product feedback and continuous improvement
  • Collaborate cross-functionally: Partner closely with Sales, Support, Technical Account Managers, and Implementation teams to deliver a seamless customer experience
  • Create impactful deliverables: Develop presentations, strategic recommendations, and business reviews tailored to diverse audiences
  • Represent Convoso: Act as a thought leader in customer interactions, industry events, and internal initiatives

Who You Are:
  • 5+ years of Customer Success experience in a SaaS environment
    (Contact center, telephony, or performance marketing experience strongly preferred)
  • Strong familiarity with CRM/CS platforms such as Vitally, Totango, or Gainsight
  • Proven ability to manage a book of business and drive retention and expansion
  • Exceptional organizational, analytical, and problem-solving skills
  • Ability to manage multiple priorities in a fast-paced, high-growth environment
  • Strong communication and presentation skills with customer-facing experience
  • A proactive, self-driven mindset with a focus on outcomes
  • Ability to build trust and collaborate effectively across teams
  • Skilled at navigating customer challenges with professionalism and resilience
  • Proficiency in tools such as Excel, Google Workspace, Confluence, Zendesk, etc.
  • Willingness to travel occasionally (approximately 1-2 times per quarter)

Work Perks Worth The Hype:
  • Competitive compensation package
  • Stock options
  • 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability
  • Affordable Vision plan and optional FSA
  • PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave
  • Your birthday off
  • 401k program with generous company match
  • No cost Employee Assistance Program and Travel Assistance
  • Monthly Gym membership reimbursement
  • Monthly credits toward food & beverage
  • Company Outings
  • On and offsite team building events
  • Paid training for departments
  • Apple laptop (most roles)
  • And a team of highly experienced and kind colleagues!
  • HQ Office:
  • Casual office environment & dress
  • Daily catered lunches
  • Fully stocked kitchen (Dietary restriction-friendly)
  • Happy Hours
  • On-site Car Wash
  • Free Parking

Compensation:The base salary range is: $75,000 - $90,000
The Base Pay Range for this position is based on the industry benchmark for position, function, level and the company's compensation strategies. However, final offers may vary from the amount listed based on geography, candidate experience and expertise, and other objective business. Convoso's compensation package also includes equity for all eligible U.S full time roles and exceptional benefits, including generous 401k match.
Your California Privacy Rights:
As a California resident who is an applicant to be an employee of Convoso, you have certain rights under California law with respect to information collected by Convoso in the course and scope of its evaluation of your application. The types of information Convoso collects and your rights with respect to that information are contained in Convoso's privacy policy, which you can review by going to https://www.convoso.com/privacy-policy/.

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