Conversion Rate Optimization Manager Jobs in Trumbull, CT

Overview:

Quinnipiac University invites applications for the position of Conferences & Events Manager, a key role responsible for leading the planning and execution of a diverse portfolio of conferences, summer programs, and campus events. In this highly collaborative role, the Conferences & Events Manager serves as the primary client partner from contract through program completion, ensuring a seamless and high-quality experience for both internal and external stakeholders. The manager oversees complex, multi-day programs while coordinating resources across campus to support successful event delivery. Through strong relationship management and operational leadership, this role contributes to client satisfaction, repeat business, and the continued growth of the university's conference and event services. This is an exciting opportunity for a collaborative and detail-oriented professional to help showcase Quinnipiac's campus as a premier destination for conferences and events.

About Quinnipiac:

Quinnipiac University is a private, coeducational institution located 90 minutes north of New York City and two hours from Boston. The university currently has an enrollment of 9,700 students in more than 100-degree programs through its Schools of Business, Communications, Computing & Engineering, Education, Health Sciences, Law, Medicine, Nursing and the College of Arts & Sciences. Our 22 Division I teams have achieved remarkable success, boasting national and conference titles - including a 2023 NCAA national championship win in men's ice hockey, a trip to the Sweet 16 for our women's basketball team and NCAA Tournament appearances by many of our programs. The Quinnipiac University Poll is nationally recognized as a leader in public opinion research, and the university is consistently recognized by U.S. News & World Report and Princeton Review. The Wall Street Journal ranked Quinnipiac #51 among the best colleges in the nation, and second in Connecticut, for our exceptional graduation rate, salary impact, learning facilities, career preparation and learning opportunities.

The university is in the midst of program expansion and renewal for both traditional and adult learners, the development of innovative strategic partnerships, and recently opened South Quad with three state-of-the-art buildings.

As Quinnipiac grows, the university remains guided by the core values that define our community and shapes the experience of every student and employee.

• We are fiercely committed to ensuring every Bobcat thrives. We are a lifelong partner for every learner.
• We passionately care about our community. Everyone should feel welcome and valued.
• We boldly shape our university's future. We will forge a path of impact together.

These values are the foundation of who we are and reflect the Quinnipiac spirit found across our campuses. For more information, please visit qu.edu. Connect with Quinnipiac on Facebook, Instagram, YouTube, TikTok and X.

Responsibilities:

Event & Program Management
Plan, coordinate, and execute a high-volume portfolio of one-day events, multi-day conferences, and summer academic and athletic residential programs
Serve as the primary client relationship manager from post-contract through program completion
Provide consultative planning support through site visits and planning calls, advising clients on menu selection, agenda development, and event flow to ensure successful outcomes
Coordinate housing, dining, meeting space, athletic facilities, and support services in partnership with campus stakeholders
Utilize the project management system to track complex program logistics, ensuring operational readiness and proactive issue resolution
Independently manage 75+ events annually, balancing competing priorities and deadlines
Support business development efforts by assisting with front-end inquiry intake procedures to maintain strong conversion rates
Assist with site visits, proposal development, and contract preparation as needed
Support program registration using the preferred platform to collect participant data, process payments, and distribute pre-event communications
Cultivate repeat business and long-term client relationships through high-quality service delivery and proactive account management
Contribute to summer operations planning, staffing models, and space optimization initiatives
Assist in the development and continuous improvement of standard operating procedures and service guidelines

Staff Supervision & Leadership
Supervise, train, and provide day-to-day direction to student and seasonal staff as assigned
Provide on-site operational leadership during programs, including evenings and weekends as required
Model and promote a professional, service-oriented, and inclusive team culture

Education Requirements:

• Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field.

Qualifications:

• Minimum of 5 years of experience managing conferences, events, or summer programs in a university or comparable environment
• Demonstrated success managing multi-day residential programs and high-volume summer operations
• Strong project management, organizational, and problem-solving capabilities
• Proven ability to manage multiple complex programs simultaneously in a fast-paced environment
• Excellent interpersonal and client relationship management skills
• Proficiency in Microsoft Office and event management, housing, or scheduling systems
• Proven ability to collaborate effectively with individuals from varied backgrounds

Preferred Experience:

Experience in a revenue-generating auxiliary, conference services, or similar operation 
Familiarity with contract administration, risk management, and campus compliance requirements
Experience supervising student or seasonal staff
Working knowledge of campus housing, dining, and facilities operations

Work Schedule & Environment
This position requires schedule flexibility, including evenings, weekends, and extended hours during peak summer and event periods. On-campus presence is required during active programs and events.

Proven ability to collaborate effectively with individuals from varied backgrounds

Special Instructions to Applicants:
TO APPLY:
Applications must be submitted electronically and include a resume, a cover letter detailing how your experience aligns with the position requirements, demonstrated commitment to intentional leadership that values individuals of all backgrounds and experiences, and contact information for three references.
We offer a comprehensive benefits package for full-time faculty and staff which includes tuition remission and a culture that is inclusive and driven by excellence.
Quinnipiac University is an equal opportunity employer and encourages applications from individuals of all backgrounds and experiences. We are committed to fostering an inclusive and respectful community.