ZipRecruiter

Log In

1

Conversation Design Jobs in Washington (NOW HIRING)

TAD PGS, Inc

GenAI CCAS Application Developer

Gaithersburg, MD · Remote

$55 - $58/hr

  • Medical

  • Dental

  • Vision

This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data ...

New

Amazon

Front-End Engineer II, AWS SSO

Arlington, VA · On-site

... the conversational and agentic AI workflows (such as streaming responses and real-time updates) that are core to the product. - Build and contribute to reusable UI components and design-system ...

Amazon

Front-End Engineer II, AWS SSO

Arlington, VA · On-site

... the conversational and agentic AI workflows (such as streaming responses and real-time updates) that are core to the product. - Build and contribute to reusable UI components and design-system ...

VIS IT Solutions Inc

Angular Developer

Dulles, VA · Remote

$56 - $68.50/hr

Remote - Design and build scalable, maintainable frontend systems using Angular (v16+). - Develop ... or conversational UIs. - Familiarity with React, especially in hybrid or multi-framework ...

Steampunk

Visual Notetaker

Mclean, VA · On-site

$65K - $100K/yr

Overview Design Intelligence ® is our proven approach to delivering technical solutions that work ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

Steampunk

Visual Notetaker

Mclean, VA

$65K - $100K/yr

Overview Design Intelligence is our proven approach to delivering technical solutions that work ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

Steampunk

Visual Notetaker

Mclean, VA

$65K - $100K/yr

Design Intelligence ® is our proven approach to delivering technical solutions that work--faster ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

New

Press Ganey

ML Data Scientist III

Washington, DC · On-site

$100 - $140/hr

You willDesign, Develop, and evaluate Conversational AI AgentsWork closely with AI Scientists and ML Engineers to imagine, design, and develop various Machine Learning and Generative AI ...

previous page

Showing results 41-60

All JobsConversation Design JobsConversation Design Jobs in Washington

Conversation Design information

See Washington salary details

$23

$65

$98

How much do conversation design jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for conversation design in Washington is $65.38, according to ZipRecruiter salary data. Most workers in this role earn between $47.64 and $83.03 per hour, depending on experience, location, and employer.

What does a conversation design do?

A conversation designer creates the dialogue and interaction flow for chatbots, voice assistants, and other conversational interfaces. They analyze user needs, craft clear and natural language responses, and often use tools like flowcharts or scripting platforms to ensure effective communication. This role requires strong communication skills and understanding of user experience principles.

How to become a conversation designer?

To become a conversation designer, develop skills in user experience, linguistics, and scripting, often through courses or self-study in areas like UX design, natural language processing, or human-computer interaction. Gaining experience with chatbot platforms, voice assistants, and tools like Figma or Adobe XD can be beneficial, along with building a portfolio of conversational flows. A background in communication, psychology, or related fields can also support entry into this role.

What are common daily responsibilities for a conversation designer?

As a Conversation Designer, your daily responsibilities often include crafting dialogue flows, writing sample conversations, and collaborating closely with product managers, developers, and UX researchers to refine conversational interfaces. You'll regularly test and iterate on chatbot or voice assistant scripts, analyze user feedback and data, and ensure that conversations are natural, inclusive, and aligned with brand voice. You'll also participate in team meetings to discuss project requirements and deliverables, and may conduct user research or usability testing. This collaboration and cycle of iteration are key to delivering engaging and effective conversational experiences.

What are the key skills and qualifications needed to thrive in conversation design, and why are they important?

To thrive as a Conversation Designer, you need a strong understanding of linguistics, UX/UI principles, and user-centered design, often supported by a background in human-computer interaction, communication, or related fields. Familiarity with conversation design platforms (such as Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and AI technologies is highly valuable. Excellent communication, empathy, creativity, and problem-solving skills help create natural, engaging conversational experiences. These competencies are crucial because they ensure the development of effective, user-friendly interfaces that align with business goals and user expectations.

What is a conversation design?

A Conversation Design job involves creating natural and effective interactions between humans and AI-powered chatbots or voice assistants. Conversation Designers structure dialogues, write bot responses, and ensure the experience feels intuitive and human-like. They consider user psychology, linguistic principles, and technical constraints to optimize conversations. The role often requires collaboration with UX designers, developers, and AI trainers to refine bot interactions.

What are the most commonly searched types of Conversation Design jobs in Washington?

The most popular types of Conversation Design jobs in Washington are:

What are popular job titles related to Conversation Design jobs in Washington?

For Conversation Design jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Conversation Design jobs in Washington look for?

The top searched job categories for Conversation Design jobs in Washington are:

Conversation Design jobs near you
Infographic showing various Conversation Design job openings in Washington as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $135,982 per year, or $65.4 per hour.

GenAI CCAS Application Developer

TAD PGS, Inc

Gaithersburg, MD • Remote

$55 - $58/hr

Contractor

Medical, Dental, Vision

This job post has expired today. Applications are no longer accepted.

Job description

We have an outstanding Contract position for a GENAI CCAS Application Developer to join a leading Company. This position is fully remote.


Pay Rate: $55-58/hr

**US Citizenship is required.**

**Candidate must have the ability to obtain and maintain a Public Trust.**

This is a software development role focused on conversation flow design, Amazon Connect integrations, AI service orchestration, generative AI safety, and the creation of supporting APIs and data pipelines to improve customer experience through intelligent automation. You will work with senior developers, UI/UX designers, and cloud engineers to implement features that deflect customer contacts with voice/chat bots, optimize routing and flows, provide agents with real-time AI assistance, and ensure privacy/compliance controls. This is an exciting opportunity to grow your development skills while delivering secure, reliable, and innovative solutions in a mission environment.

Responsibilities:

  • Amazon Connect application development and configuration: 
    • Build, update, and maintain Amazon Connect contact flows, routing profiles, and queues to support both voice and chat channels.
    • Integrate Lex V2 bots into Amazon Connect flows for call deflection, self-service transactions, and escalation.
    • Enable and configure Contact Lens for real-time and post-contact analytics, transcription, summarization, sentiment analysis, and redaction.
    • Configure Amazon Q in Connect domains, knowledge sources, guided workflows, and step-by-step agent assist experiences.
    • Implement S3-based call and chat transcript storage with encryption, lifecycle policies, and retention compliance.
  • AI orchestration and backend services: 
    • Write AWS Lambda (Python) functions to orchestrate Bedrock LLM calls, embeddings workflows, and model invocation logging.
    • Implement OpenSearch indexing, vector/keyword queries, and knowledge synchronization triggers.
    • Build retrieval-augmented generation (RAG) pipelines to enhance Amazon Connect agent assist and self-service knowledge.
    • Apply structured logging, unit/integration tests, error handling, and performance/cost safeguards.
  • Data safety and compliance: 
    • Implement AI guardrails, prompt templates, and output evaluation for safety and accuracy.
    • Enforce PII minimization and redaction policies in Amazon Connect conversation logs.
    • Participate in threat modeling and support remediation of findings for contact center integrations.
  • Web and chat integration: 
    • Support CloudFront + WAF configurations for secure web chat entry points.
    • Build APIs and event hooks to pass conversation context between web chat, Amazon Connect, and AI services.
  • DevSecOps and operations: 
    • Contribute to Git-based CI/CD pipelines, code reviews, and documentation.
    • Maintain runbooks, architecture diagrams, and SOPs for contact flows, bot integrations, and AI workflows.
    • Create and monitor CloudWatch dashboards/alarms for call deflection rate, average handle time (AHT), contact resolution, and AI usage metrics.

Basic Hiring Criteria:

  • Bachelor's degree in Computer Science, Engineering, or related field and 2–4 years of relevant experience; or a Master's with 2+ years of software development with Python, including building and troubleshooting AWS Lambda functions.
  • Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat).
  • Experience integrating Lex V2 bots with Amazon Connect flows.
  • Familiarity with conversational AI design, including slot elicitation, error recovery, and safe fallback patterns.
  • Infrastructure as Code experience (CloudFormation) and Git-based CI/CD workflows.
  • Foundational security knowledge: least privilege IAM, encryption at rest (KMS), and secure logging/monitoring.
  • Strong written and verbal communication; able to document designs and explain technical choices to teammates.
  • US Citizen with ability to obtain a Public Trust clearance.

Desired Qualifications:

  • Practical exposure to full Amazon Connect deployments, including telephony setup, contact attributes, and queue performance optimization.
  • Experience enabling and tuning Contact Lens for compliance, sentiment analysis, and post-contact QA scoring.
  • Experience with Amazon Q in Connect for agent assist workflows and knowledge retrieval.
  • Experience with Amazon Bedrock (LLM and embeddings) and guardrails; calling LLM APIs and prompt engineering.
  • Knowledge of Retrieval Augmented Generation (RAG) and vector search; AWS OpenSearch Service configuration (VPC only, KMS) and k-NN/HNSW indices.
  • Familiarity with KMS key policies, grants, and cross-account access; S3 data protection (BPA, lifecycle, access points).
  • Experience with AWS WAF, CloudFront, and edge security patterns.
  • Observability and analytics skills: CloudWatch dashboards/alarms, X-Ray, Athena/Glue.
  • Understanding of privacy/compliance considerations (PII redaction, data retention), and familiarity with FISMA and FedRAMP concepts as applied to contact centers.
  • Certifications (any of): AWS Developer Associate, AWS Solutions Architect Associate/Professional, AWS AI Specialty, AWS DevOps Engineer, CISSP/CCSP.