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Conversation Design Jobs in Washington (NOW HIRING)

CGI Inc.

Sr. Business Analyst

Fairfax, VA · On-site

$94K - $122K/yr

  • Retirement

  • PTO

Conversational Design * Use Case Development What you can expect from us: Together, as owners, let's turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and ...

Pwc

Conversational AI and Agentic AI - Manager

Washington, DC · On-site

$99K - $232K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... a Conversational AI and Agentic AI - Manager, you will lead the charge in developing innovative ... This role involves collaborating with multidisciplinary teams to design, develop, and implement AI ...

Marriott

FLEX Director, Solution Architect

Bethesda, MD · Remote

$67.25 - $88.50/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Define and implement advanced conversational design patterns , including: * Intent classification and entity recognition * Multi-turn dialogue orchestration * Context management and session memory

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Conversation Design information

See Washington salary details

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$65

$98

How much do conversation design jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for conversation design in Washington is $65.38, according to ZipRecruiter salary data. Most workers in this role earn between $47.64 and $83.03 per hour, depending on experience, location, and employer.

What does a conversation design do?

A conversation designer creates the dialogue and interaction flow for chatbots, voice assistants, and other conversational interfaces. They analyze user needs, craft clear and natural language responses, and often use tools like flowcharts or scripting platforms to ensure effective communication. This role requires strong communication skills and understanding of user experience principles.

How to become a conversation designer?

To become a conversation designer, develop skills in user experience, linguistics, and scripting, often through courses or self-study in areas like UX design, natural language processing, or human-computer interaction. Gaining experience with chatbot platforms, voice assistants, and tools like Figma or Adobe XD can be beneficial, along with building a portfolio of conversational flows. A background in communication, psychology, or related fields can also support entry into this role.

What are common daily responsibilities for a conversation designer?

As a Conversation Designer, your daily responsibilities often include crafting dialogue flows, writing sample conversations, and collaborating closely with product managers, developers, and UX researchers to refine conversational interfaces. You'll regularly test and iterate on chatbot or voice assistant scripts, analyze user feedback and data, and ensure that conversations are natural, inclusive, and aligned with brand voice. You'll also participate in team meetings to discuss project requirements and deliverables, and may conduct user research or usability testing. This collaboration and cycle of iteration are key to delivering engaging and effective conversational experiences.

What are the key skills and qualifications needed to thrive in conversation design, and why are they important?

To thrive as a Conversation Designer, you need a strong understanding of linguistics, UX/UI principles, and user-centered design, often supported by a background in human-computer interaction, communication, or related fields. Familiarity with conversation design platforms (such as Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and AI technologies is highly valuable. Excellent communication, empathy, creativity, and problem-solving skills help create natural, engaging conversational experiences. These competencies are crucial because they ensure the development of effective, user-friendly interfaces that align with business goals and user expectations.

What is a conversation design?

A Conversation Design job involves creating natural and effective interactions between humans and AI-powered chatbots or voice assistants. Conversation Designers structure dialogues, write bot responses, and ensure the experience feels intuitive and human-like. They consider user psychology, linguistic principles, and technical constraints to optimize conversations. The role often requires collaboration with UX designers, developers, and AI trainers to refine bot interactions.

What are the most commonly searched types of Conversation Design jobs in Washington?

The most popular types of Conversation Design jobs in Washington are:

What are popular job titles related to Conversation Design jobs in Washington?

For Conversation Design jobs in Washington, the most frequently searched job titles are:

What job categories do people searching Conversation Design jobs in Washington look for?

The top searched job categories for Conversation Design jobs in Washington are:

Conversation Design jobs near you
Infographic showing various Conversation Design job openings in Washington as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 10% Part Time, and 4% Contract. Highlights an 84% Physical, 5% Hybrid, and 11% Remote job distribution, with an average salary of $135,982 per year, or $65.4 per hour.

Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Capital One

Mclean, VA

$127K - $168K/yr

Full-time

Re-posted yesterday

Capital One rating

7.7

Company rating: 7.7 out of 10

Based on 146 frontline employees who took The Breakroom Quiz

91st of 171 rated banks

Job description

Sr. Manager, Product Management - Conversational AI Servicing Quality Assurance

Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry.

We are seeking a tech-forward Senior Manager to direct the strategy for evaluating conversational AI solutions while leading our Analytics Pillar team. You will sit at the cutting edge of GenAI servicing as we scale automated validation and unstructured analytics across customer interactions.

What You'll Do

  • Drive AI Integration & Feedback Loops: Own platform integration and roadmap execution to onboard conversational AI solutions onto our quality platform. Pioneer "AI QA on AI" capabilities, establishing automated assessment parameters, Human-in-the-Loop workflows, and closed-loop feedback systems for continuous self-correction.

  • Scale QA & Analytics Infrastructure: Design systems enabling our platform to keep pace with rapid coverage expansion. Ensure quality checks and interaction insights remain accurate, consistent, and scalable across complex customer intents.

  • Oversee Core Product Workstreams: Strategically guide our foundational analytics capabilities. Drive transcript-level LLM intelligence, natural language querying, UI enhancements, and AI workflow integrations. Expand full-file automated monitoring across high-priority regulatory, business, and behavioral use cases.

  • Lead and Develop People: Direct, mentor, and empower product and analytics associates. Align team backlogs with executive priorities, optimize delivery velocity across engineering and data science, and cultivate product excellence.

Who You Are

  • An Experienced Product & People Leader: You have shipped complex data platforms or cloud-scale conversational apps, possess deep knowledge of LLM evaluation pipelines, and bring proven team management experience.

  • A Strategic Systems-Thinker: You excel at orchestrating alignment across platform analytics and core quality workflows, managing technical dependencies, and leading high-velocity, cross-functional teams.

Capital One Product Framework

In this role, you'll be expected to demonstrate proficiency in five key areas which we consider to be the foundation for successful Product management:

  • Human Centered - Obsesses about internal and external customer needs to reimagine and innovate product solutions
  • Business Focused - Delivers game-changing outcomes by focusing on leverage and execution excellence
  • Technology Driven - Leverages technology to deliver innovative and resilient solutions that enable both near term and long term value
  • Integrated Problem Solving - Identifies and resolves complex problems to deliver outcomes while mitigating product risks
  • Transformational Leadership - Leads cross functional teams to solve customer problems and drive organizational alignment

Basic Qualifications:

  • Currently has, or is in the process of obtaining one of the following with an expectation that the required degree will be obtained on or before the scheduled start date:
    • A Bachelor's or Master's Degree in a quantitative field (Statistics, Economics, Operations Research, Analytics, Mathematics, Computer Science, Computer Engineering, Software Engineering, Mechanical Engineering, Information Systems or a related quantitative field), Business or Marketing

OR

  • Bachelor's degree in any field and at least 4 years of Product Management experience

Preferred Qualifications:

  • Experience translating business strategy and analysis into consumer facing digital products

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Chicago, IL: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management


McLean, VA: $200,700 - $229,100 for Sr. Mgr, Product Management; $164,800 - $188,100 for Manager, Product Management


New York, NY: $219,000 - $249,900 for Sr. Mgr, Product Management; $179,700 - $205,100 for Manager, Product Management


Richmond, VA: $182,500 - $208,300 for Sr. Mgr, Product Management; $149,800 - $171,000 for Manager, Product Management








Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

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