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Conversation Design Jobs in Virginia (NOW HIRING)

Compunnel

.NET Lead

Richmond, VA · On-site

$58.50 - $76.50/hr

... testid="conversation-turn-216" data-turn="assistant"> Job Summary We are seeking a highly skilled and experienced .NET Lead to design, develop, and lead the delivery of scalable enterprise ...

Steampunk

Visual Notetaker

Mclean, VA · On-site

$65K - $100K/yr

Overview Design Intelligence ® is our proven approach to delivering technical solutions that work ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

Steampunk

Visual Notetaker

Mclean, VA · On-site

$65K - $100K/yr

Design Intelligence ® is our proven approach to delivering technical solutions that work--faster ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

Steampunk

Visual Notetaker

Mclean, VA

$65K - $100K/yr

Overview Design Intelligence is our proven approach to delivering technical solutions that work ... Ability to connect the dots in a conversation or workshop and think strategically and holistically ...

OUTSOURCE, INC.

Outside Plant Engineer

Martinsville, VA · On-site

We are looking for multiple candidates for OSP Field/Design Engineer to support the central and ... Maintain positive interaction with Internal and External customers; maintain open conversation with ...

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All JobsConversation Design JobsConversation Design Jobs in Virginia

Conversation Design information

See Virginia salary details

$20

$57

$86

How much do conversation design jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for conversation design in Virginia is $57.23, according to ZipRecruiter salary data. Most workers in this role earn between $41.68 and $72.69 per hour, depending on experience, location, and employer.

What is a conversation design?

A Conversation Design job involves creating natural and effective interactions between humans and AI-powered chatbots or voice assistants. Conversation Designers structure dialogues, write bot responses, and ensure the experience feels intuitive and human-like. They consider user psychology, linguistic principles, and technical constraints to optimize conversations. The role often requires collaboration with UX designers, developers, and AI trainers to refine bot interactions.

What are common daily responsibilities for a conversation designer?

As a Conversation Designer, your daily responsibilities often include crafting dialogue flows, writing sample conversations, and collaborating closely with product managers, developers, and UX researchers to refine conversational interfaces. You'll regularly test and iterate on chatbot or voice assistant scripts, analyze user feedback and data, and ensure that conversations are natural, inclusive, and aligned with brand voice. You'll also participate in team meetings to discuss project requirements and deliverables, and may conduct user research or usability testing. This collaboration and cycle of iteration are key to delivering engaging and effective conversational experiences.

What are the key skills and qualifications needed to thrive in conversation design, and why are they important?

To thrive as a Conversation Designer, you need a strong understanding of linguistics, UX/UI principles, and user-centered design, often supported by a background in human-computer interaction, communication, or related fields. Familiarity with conversation design platforms (such as Dialogflow, Amazon Lex, or Microsoft Bot Framework), prototyping tools, and AI technologies is highly valuable. Excellent communication, empathy, creativity, and problem-solving skills help create natural, engaging conversational experiences. These competencies are crucial because they ensure the development of effective, user-friendly interfaces that align with business goals and user expectations.

How to become a conversation designer?

To become a conversation designer, develop skills in user experience, linguistics, and scripting, often through courses or self-study in areas like UX design, natural language processing, or human-computer interaction. Gaining experience with chatbot platforms, voice assistants, and tools like Figma or Adobe XD can be beneficial, along with building a portfolio of conversational flows. A background in communication, psychology, or related fields can also support entry into this role.

What does a conversation design do?

A conversation designer creates the dialogue and interaction flow for chatbots, voice assistants, and other conversational interfaces. They analyze user needs, craft clear and natural language responses, and often use tools like flowcharts or scripting platforms to ensure effective communication. This role requires strong communication skills and understanding of user experience principles.

What are the most commonly searched types of Conversation Design jobs in Virginia?

The most popular types of Conversation Design jobs in Virginia are:

What are popular job titles related to Conversation Design jobs in Virginia?

For Conversation Design jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Conversation Design jobs in Virginia look for?

The top searched job categories for Conversation Design jobs in Virginia are:

Conversation Design jobs near you
Infographic showing various Conversation Design job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 16% Part Time, and 3% Contract. Highlights an 82% Physical, 5% Hybrid, and 13% Remote job distribution, with an average salary of $119,032 per year, or $57.2 per hour.

ServiceNow Customer Service Management (CSM) Developer (373)

iTech AG

Arlington, VA • Remote

$62.25 - $85.50/hr

Full-time

Re-posted 11 days ago

Job description

OVERVIEW

iTech AG is seeking a ServiceNow Customer Service Management (CSM) Developer to support the design, configuration, development, and enhancement of enterprise customer service and case management solutions on the ServiceNow platform. The ideal candidate will have experience implementing scalable workflows, omnichannel customer engagement solutions, AI-powered service capabilities, and modern digital experiences using ServiceNow CSM and related platform technologies.

This role will work closely with business stakeholders, architects, product owners, Agile teams, and customer experience leaders to modernize customer operations, automate workflows, improve agent productivity, and enhance customer self-service experiences.

ROLES AND RESPONSIBILITIES

  • Design, configure, develop, and support ServiceNow CSM applications and workflows
  • Implement and enhance Case Management, Customer Service Portals, Knowledge Management, Agent Workspace, omnichannel engagement capabilities, and Virtual Agent experiences
  • Develop scalable workflows using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, UI Builder, and Service Portal
  • Configure and support customer self-service and AI-assisted support experiences
  • Build and enhance AI Agents, Virtual Agents, and automated conversational workflows within ServiceNow
  • Support implementation and configuration of Now Assist for CSM capabilities
  • Integrate ServiceNow with external enterprise systems, APIs, CRM platforms, telephony solutions, and Contact Center as a Service (CCaaS) platforms
  • Collaborate with UX, business analysts, and stakeholders to translate requirements into scalable technical solutions
  • Participate in Agile ceremonies including sprint planning, backlog grooming, demos, and retrospectives
  • Support testing, deployments, upgrades, and production releases
  • Troubleshoot platform defects, workflow issues, and performance bottlenecks
  • Develop technical documentation, implementation guides, and knowledge transfer materials
  • Follow ServiceNow development standards, governance processes, and security best practices
  • Other duties as assigned

MINIMUM QUALIFICATIONS

  • 3+ years of ServiceNow development experience
  • Experience implementing or supporting ServiceNow Customer Service Management (CSM)
  • Strong understanding of ServiceNow platform architecture and development
  • Experience with JavaScript, Flow Designer, IntegrationHub, REST/SOAP APIs, UI Builder or Service Portal, and Agent Workspace
  • Experience developing Business Rules, Script Includes, Client Scripts, UI Policies, workflows and flows, and ACLs
  • Experience working in Agile/SAFe delivery environments
  • Strong analytical, troubleshooting, and communication skills
  • Ability to work collaboratively with technical and non-technical stakeholders

EDUCATION AND CERTIFICATIONS

  • ServiceNow Certified System Administrator (CSA)
  • ServiceNow Certified Application Developer (CAD)
  • ServiceNow Certified Implementation Specialist – Customer Service Management (CIS-CSM) 

PREFERRED QUALIFICATIONS

  • Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or related field
  • Experience with ServiceNow Now Assist for CSM and generative AI capabilities
  • Experience building AI Agents, Virtual Agents, or conversational AI workflows within ServiceNow
  • Familiarity with AI Search, Predictive Intelligence, Agent Assist, knowledge recommendations, conversational AI, and workflow automation using AI capabilities
  • Experience integrating ServiceNow with Contact Center as a Service (CCaaS) or telephony platforms such as Amazon Connect, Genesys, Five9, NICE, or Cisco Contact Center
  • Experience supporting omnichannel customer engagement and customer experience (CX) modernization initiatives
  • Experience designing customer self-service and AI-assisted support experiences
  • Familiarity with knowledge management and AI grounding best practices
  • Experience with Field Service Management (FSM), ITSM, HRSD, or Integrated Risk Management (IRM) modules
  • Experience supporting enterprise-scale ServiceNow implementations in federal or highly regulated environments
  • Exposure to Agile, DevSecOps, and human-centered design practices

SECURITY CLEARANCE

  • Ability to obtain and maintain a Public Trust
  • Pursuant to government contracts, US Citizenship is required

iTech AG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, disability, protected veteran status, or any other characteristics protected by applicable federal, state, or local laws.

iTech AG is committed to working with and providing reasonable accommodations to individuals with disabilities. Individuals with a disability who would like to request an accommodation for any part of our employment process should email their request to reasonableaccommodations@itechag.com. Please address the subject line as Accommodation Request and include your name, contact information, and a description of your accommodation request.

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