ZipRecruiter

Log In

1

Convergent Call Center Representative Jobs (NOW HIRING)

Burjline Builders

Call Center Rep

Manhattan, NY · On-site

$17.75 - $22/hr

Call Center Representative We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering ...

Clinical Associates

CALL CENTER REPRESENTATIVE

Pikesville, MD · On-site

$15.25 - $19.25/hr

Call Center Representative At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system of integrated medical care, which includes in-house specialists in areas ...

Burjline Builders

Call Center Representative

Seattle, WA · On-site

$18.25 - $22.75/hr

The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand ...

Burjline Builders

Call Center Representative

Kansas City, MO · On-site

$15.50 - $19.50/hr

Remote Call Center Representative We are searching for a polite, professional remote call center representative to work closely with other team members to provide outstanding service to our customers ...

New

Global Channel Management

Call Center Rep

Phoenix, AZ · On-site

$16 - $19.75/hr

Call Center Rep Phoenix, Arizona, United States $ 18.00 - 19.00 (US Dollar) Call Center Rep needs 6 months of call center experience Call Center Rep requires: * Strong computer and phone skills.

Malone

Call Center Representative

Jeffersontown, KY · On-site

$19/hr

Inbound Call Center Representative Highlights: * Pay: $19.00 per hour * Employment Type: Project-Based (May-January) with potential for long-term employment * Schedule: 8 hour shift between the hours ...

Burjline Builders

Call Center Rep

New York, NY · On-site

$17.50 - $22/hr

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling ...

Global Channel Management

Call Center Rep

Melvindale, MI · On-site

$14.75 - $18.50/hr

About the job Call Center Rep Call Center Rep needs 2+ years experience Call Center requires: * Excel (Sheet or formula) * DVI(Software for job lookup/ordering) * Incoming/outgoing calls * High ...

At Your School (AYS, Inc.)

Call center representative

$16.50 - $20.50/hr

Call Center Representative Indianapolis, Indiana, United States Remote Job Title: Call Center Representative Company Overview: AYS Inc is a leading provider of customer service solutions for ...

Clearstream

Call Center Rep

Philadelphia, PA · On-site

$16.25 - $20.25/hr

Call Center Representative Multiple openings for call center representatives. Two to five years of experience required in a call center setting at a manufacturing company. These openings are ...

next page

Showing results 1-20

All JobsBusiness JobsCustomer Service JobsCustomer Service Representative JobsConvergent Call Center Representative Jobs

Convergent Call Center Representative information

See salary details

$10

$17

$25

How much do convergent call center representative jobs pay per hour?

As of Sep 15, 2026, the average hourly pay for convergent call center representative in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is a convergent call center representative?

Convergent Call Center Representatives are professionals who handle inbound and outbound calls for Convergent Outsourcing, a company that specializes in customer service and debt collection. Their primary responsibilities include assisting customers with account inquiries, resolving issues, and providing information about products or services. They may also contact individuals to collect outstanding debts or negotiate payment arrangements. These representatives use communication and problem-solving skills to ensure a positive customer experience while meeting company goals.

What are the key skills and qualifications needed to thrive as a convergent call center representative?

To thrive as a Convergent Call Center Representative, you need strong communication skills, problem-solving abilities, and usually a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and basic computer proficiency are commonly required. Outstanding interpersonal skills, patience, and resilience help build rapport with customers and handle challenging interactions effectively. These skills are essential for delivering excellent customer service, meeting performance targets, and maintaining client satisfaction in a high-volume environment.

What are some common challenges faced by convergent call center representatives, and how can they be effectively managed?

Convergent Call Center Representatives often handle a high volume of calls from customers with diverse needs, which can be challenging due to varying customer emotions and expectations. Managing stress, maintaining professionalism during difficult interactions, and efficiently multitasking between systems are typical challenges. Success in this role often comes from strong communication skills, resilience, and leveraging available support from supervisors and team members. Regular training sessions and feedback can also help representatives adapt to evolving procedures and customer service standards.

What are popular job titles related to Convergent Call Center Representative jobs?

For Convergent Call Center Representative jobs, the most frequently searched job titles are:

Infographic showing various Convergent Call Center Representative job openings in the United States as of August 2026, with employment types broken down into 2% As Needed, 78% Full Time, 18% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Call Center Rep

Manhattan, NY • On-site

Burjline Builders
See more jobs at Burjline Buildersexternal

$17.75 - $22/hr

Other

Posted 4 days ago

Job description

Call Center Representative

We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both and should seek to create a positive experience for each caller. They will listen to clients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful call center representative, you should be customer-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

Call Center Representative Responsibilities:
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services.
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
  • Building lasting relationships with clients and other call center team members based on trust and reliability.
  • Utilizing software, databases, scripts, and tools appropriately.
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
  • Making sales or recommendations for products or services that may better suit client needs.
  • Taking part in training and other learning opportunities to expand knowledge of company and position.
  • Adhering to all company policies and procedures.
Call Center Representative Requirements:
  • High school diploma or equivalent.
  • More education or experience may be preferred.
  • Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
  • Understanding of company products, services, and policies.
  • Proficiency with computers, especially with CRM software, and strong typing skills.
  • Ability to ask prying questions and diffuse tense situations.
  • Strong time management and decision making skills.
  • Adaptability and accountability.
  • Fluency in multiple languages may be desired.

Apply