Controller Operations Manager Jobs in Boston, MA

Dent Wizard is hiring for a Fixed Operations Manager (FOM) in our Danvers, MA location.

Reporting to a District Manager, the Fixed Operations Manager position is responsible for the growth, increased utilization, and management of assigned locations that could include auctions, dealers, rentals or fixed sites in his/her geographic area.  Primary duties include the supervision of PDR, Paint, Wheel, Interior, InFleet/DeFleet operations and technicians, while at the same time managing the vehicle flow and demands of each customer.   

Daily/Weekly Operations 

• Effectively penetrate all growth opportunities, increasing utilization within assigned locations, to include internal departments such as new, pre-owned, and service. 

• Seek out new business opportunities; effectively building relations and creating opportunities while evaluating needs. 

• Ensure compliance with company policies including all pertinent employment, safety, environmental laws and requirements to ensure a workplace that safeguards the rights and physical well-being of every employee. 

• Walk and check in with assigned operation locations to maximizing all opportunities within the program limits. 

• As reconditioning repairs are finished, conduct quality control checks to ensure repair meets standards. Distribute re-do list and follow up to ensure that appropriate repairs are completed. 

• Ensure all technicians and other personnel have proper direction, ample work load, and working at peak efficiency. 

• Manage all paint supplies and controlling waste while keeping sufficient stock. 

• Communicate with the DM/ROD as to any pertinent situation, possible opportunity and help create a plan for implementation if deemed a viable opportunity. 

• Prepare an operational update/report for DM/ROD outlining technician performance and accounts in the assigned area. 

• Work with Hail Department to prepare hail estimates as needed.  

Training 

• Coordinate new hire orientation to ensure smooth transition for new employees into the organization. 

• Conduct monthly meetings; providing assistance, tips, and feedback on sales tools and other performance-enhancement skills. 

• Ensure all technicians receive proper technical support to maximize their reconditioning skills. 

• Identify and schedule candidates for advanced training, cross training and/or new product implementation. 

• Continue personal development to advance knowledge, improve operations and further develop sales skills staying ahead of the market. 

People Management 

• Act as Team Leader and mentor to Technicians by remaining in close contact daily through a combination of telephone and in-person interface. 

• Proactively identify and resolve issues with employee performance. 

• Work with DM/ROD/RVP to ensure proper staffing levels are met to handle current and new business opportunities 

• Conduct informal and formal performance reviews to ensure employees are aware of their strengths and opportunities for improvement, and develop plans to improve their performance and average monthly billings. 

• Promote the happenings and direction of DW by conducting monthly technician meetings. 

 Customer Relations 

• Work with designated management/service writers and educate regarding Dent Wizard’s PDR, paint repair processes and other reconditioning services. 

• Ensure that any DW supplies, tents, vehicles or equipment is kept clean and orderly at all times. 

• Visit all assigned locations (existing or target) weekly to build stronger or new relationships with any decision makers. 

• Promote DW’s reconditioning services, people and direction in a positive manner. 

• If applicable, walk and estimate whole sale, body line, and turn back vehicles on a regular basis to find opportunities. 

• Conduct weekly/monthly reviews with certain customers and departments.  

Qualifications 

• 3 years of experience supervising a team

• Outstanding communication skills and exceptional attention to detail. 

• Proven ability to manage, coach, and lead others. 

• Excellent time-management skills. 

• Paint, body shop, PDR or reconditioning skills a plus. 

• Demonstrated ability to create and/or implement processes. 

• Strong organizational and planning skills. 

• Basic computer skills; Excel, Word, e-mail. 

• Proven ability to sell.