Control Tower Representative Jobs (NOW HIRING)

Accurate Personnel is hiring immediately for a Control Tower Supervisor to join our team in Islandia, New York. This individual will be responsible for overseeing and analyzing the end-to-end movement of goods from customer vendors to distribution centers. The ideal candidate will possess strong organizational and time-management skills with exceptional attention to detail, and more listed below.

• Starting at $66,300 – $70,000/year
• Excellent benefits package, including medical, dental, and vision
• Individual schedules are determined by volume and client needs. Weekend availability is required
• Located in Islandia, New York

• Develop and maintain a comprehensive log of store concerns and operational issues associated with the customer and distribution network
• Identify operational errors, process gaps, and Kaizen/continuous improvement opportunities that may impact customer service or operational performance
• Analyze large volumes of operational and supply chain data, including supplier production schedules, production reconciliation reports, shipment information, service levels, and capacity data
• Review underperforming areas within operations and identify contributing factors such as missed delivery times, transportation routes, warehouse capacity constraints, weather events, stocking program limitations, and other operational challenges
• Utilize existing technology and develop new analytical tools, including relational database management systems, to analyze information efficiently and improve decision-making
• Maintain an in-depth understanding of process flows and business challenges in order to identify root causes and recommend improvements that reduce costs, increase efficiency, and improve overall supply chain performance
• Participate in weekly and monthly Business and Operations Planning (B&OP) meetings with Logistics, Warehouse Operations, and Inventory Control leadership
• Provide recommendations to operational leaders based on data analysis, research, trends, and forecasting.
• Collaborate with cross-functional teams including Logistics, Warehouse Operations, Customer Operations, Inventory Control, and Project Management
• Communicate with vendors to address operational issues, resolve concerns, support negotiations, and develop productive working relationships
• Maintain regular communication with customer representatives regarding operational performance, service concerns, and ongoing issues
• Cross-reference and validate reports received through the customer portal
• Follow up with Distribution Center Managers (DCMs) regarding operational impacts, concerns, and corrective actions
• Review, compile, and publish the nationwide Discrepancy Monitoring Report every Tuesday by mid-day
• Review, compile, and publish the nationwide Service Level Report every Tuesday by mid-da
• Monitor weather events and other external conditions that may impact operations, transportation, inbound/outbound shipments, or customer deliveries
• Track operational events and provide timely updates and reporting to senior management
• Support inbound and outbound shipment forecasting and capacity planning to ensure appropriate resources and distribution capabilities
• Establish daily priorities, workloads, and operational plans for Control Center Store Support Specialists and Coordinators
• Hold team members accountable for deadlines, reporting accuracy, customer service, and operational expectations

• Strong organizational and time-management skills with exceptional attention to detail
• Ability to manage multiple priorities and consistently meet deadlines
• Strong leadership skills with the ability to hold self and others accountable for results
• Excellent analytical and problem-solving abilities
• Ability to translate complex operational data into actionable recommendations
• Advanced Microsoft Excel skills, including the ability to create and maintain large spreadsheets, utilize statistical formulas, and develop pivot tables
• Knowledge of relational databases and business intelligence tools such as Business Objects, Business Intelligence platforms, and Microsoft Access
• Strong written and verbal communication skills
• Ability to communicate effectively with employees, vendors, customers, and all levels of management
• Strong customer service and relationship-management skills
• Knowledge of Distribution Center and supply chain operations
• Ability to prioritize responsibilities and delegate tasks effectively
• Ability to successfully lead and manage a diverse workforce
• Strong data-entry skills with a high degree of accuracy
• 2–3 years of related supply chain, logistics, distribution, Control Tower, or operations experience preferred
• Previous supervisory or leadership experience preferred
• Experience working within a Distribution Center, warehouse, logistics, or supply chain environment preferred
• Strong computer proficiency, including Microsoft Office and Microsoft Excel
• WMS system knowledge and literacy required
• Proficiency with Microsoft Office applications
• Advanced Microsoft Excel capabilities
• Working knowledge of Warehouse Management Systems (WMS)
• Experience with relational databases and business intelligence/reporting tools preferred
• Ability to accurately enter, analyze, organize, and report operational data
• Ability to analyze operational challenges, identify root causes, and recommend effective solutions
• Strong verbal and written communication skills
• Ability to lead employees and effectively interact with all levels of management
• Ability to manage and lead a diverse workforce
• Strong organizational and prioritization skills
• Knowledge and understanding of Distribution Center operations
• Excellent internal and external customer service skills
• Ability to lift up to 25 pounds

Accurate Personnel provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.