Control Room Operator Jobs in Virginia (NOW HIRING)

“ERC covers the commuting cost of tolls at the Elizabeth River Tunnels for our employees.”

POSITION SUMMARY:
Supports operational functions for the Downtown/Midtown Tunnels under the general supervision of the Operations Control Room Supervisor or other supervisory/management-level positions within the organization.

Starting Rate: $20.00 hourly

*Bonus available after 90 working days successfully completing introductory period. $2500
ESSENTIAL DUTIES AND ACCOUNTABILITIES:
Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
Coordinate with State/Local Police, Fire, and Rescue during emergencies
Dispatch appropriate emergency and maintenance personnel when required
Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
Demonstrate proficiency in the general operation of Control Room equipment and procedures
Maintain logs, forms, and reports, submit to Supervisor
Operate two-way radio system using clear, concise, and professional techniques
Maintain and update real-time traffic reporting via the Virginia Traffic system
Maintain and update event management system, Issue Trak
Document and notify maintenance forces of system and equipment failures and malfunctions
Direct field forces to respond during incidents and emergencies
Understand and apply Standard Operating Procedures and other ERC policies and regulations
Remain alert and maintain situational awareness with regards to facility security and access control
Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment
Maintain professional demeanor and uniform appearance
Assume duties of the Traffic Controller II as directed by the Control Room Supervisor
Perform other duties as assigned

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires completion of a high school diploma, general education degree (GED).  A minimum of one (1) year of equivalent work experience in traffic operations and/or related functions.  Experience dispatching personnel and resources during emergency situations preferred. 

ESSENTIAL QUALIFICATIONS:
Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
Ability to work under pressure
Ability to remain calm and professional during routine and emergency situations
Ability to obtain a VDOT Security Clearance
Must be at least 18 years old
Valid Virginia Driver’s License
Ability to pass a Criminal History Background Check and drug screen
Effective oral and written communications
Good computer skills, experience using Microsoft Outlook, Word, and Excel
Ability to multi-task/prioritize tasks and functions during routine and emergency situations
Familiarity with the Hampton Roads interstate system and geographic knowledge of the Downtown and Midtown Tunnel areas is preferred
Must be fully vaccinated of the COVID-19 shot.
WORK ENVIRONMENT:
This job is performed in the Control Room with frequent sitting (often working on a computer) or possibly on the jobsite. 
Worker is subject to varying inside and /or outside temperatures, which may include extreme heat (temperatures above 100 degrees) or extreme cold (temperatures below 32 degrees).
Working in and around high traffic volumes is also likely during emergency response situations.
The worker is subject to fumes, odors, dusts, gases, poor ventilation, etc
He/she must be able to navigate the jobsite and expected to comply with all safety regulations in the office and on the jobsite. 

PHYSICAL DEMANDS:
This job is performed in the Control Room and requires frequent sitting (often working on a computer/terminal monitor), with occasional walking, standing, bending, and reaching or the job.  Due to computer usage, there may be repetitive motions of the hands and wrists. No heavy lifting is expected.  Exertion of up to 25 lbs of force occasionally may be required.  Good dexterity for the use of common office equipment such as computers terminals, and copiers.
Acute Hearing: able to perceive a forced whispered voice in the better ear at not less than 5 feet with or without the use of a hearing aid or, if tested by use of an audiometric device, does not have an average hearing loss in the better ear greater than 40 decibels at 500 Hz, 1,000 Hz, and 2,000 Hz with or without a hearing aid when the audiometric device is calibrated to American National Standard (formerly ASA Standard) Z24.5—1951.
Average Visual Abilities: Must have distant visual acuity of at least 20/40 (Snellen) in each eye without corrective lenses or visual acuity separately corrected to 20/40 (Snellen) or better with corrective lenses, distant binocular acuity of at least 20/40 (Snellen) in both eyes with or without corrective lenses, field of vision of at least 70° in the horizontal Meridian in each eye, and the ability to recognize the colors of traffic signals and devices showing standard red, green, and amber. 

SPECIAL REQUIREMENTS:
This position is designated as essential and, as such, all duties associated with the job are required during emergency situations which may include but not limited to inclement weather, disaster response, and emergency operations. The position location is subject to change according to the needs of the organization.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.

Elizabeth River Crossings OpCo, LLC is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination based on race, color, religion, sex (gender), age, national origin, ancestry, citizenship, physical or mental disability, military or veteran status, medical condition, genetic information, sexual orientation or any other category protected by federal, state or local laws.