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Control Center Operator Jobs in Manassas, VA (NOW HIRING)

Prosegur

SOC Operator - Weekends

Sterling, VA

$18.25 - $22.50/hr

Monitor a variety of technologies including access control, video surveillance, and alarm systems ... Minimum 1 year experience in a call center or similar * Minimum 1 year of customer service ...

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All JobsControl Center Operator JobsControl Center Operator Jobs in Manassas, VA

Control Center Operator information

See Manassas, VA salary details

$5

$28

$57

How much do control center operator jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for control center operator in Manassas, VA is $28.08, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $34.86 per hour, depending on experience, location, and employer.

How to become a control center operator?

To become a control center operator, candidates typically need a high school diploma or equivalent, along with relevant experience or training in operations, safety procedures, or technical systems. Many roles require knowledge of communication tools, monitoring equipment, and sometimes certifications such as OSHA or industry-specific safety standards. On-the-job training is common, and strong attention to detail and communication skills are essential for success in this role.

What is the difference between Control Center Operator vs Dispatch Coordinator?

AspectControl Center OperatorDispatch Coordinator
CertificationsOften requires safety and communication certificationsMay require logistics or transportation certifications
Work EnvironmentIndoor control rooms, monitoring systemsFieldwork, coordinating with drivers or field staff
Industry UsageUtilities, transportation, securityLogistics, transportation, emergency services

Control Center Operators primarily monitor and manage operations from a centralized location, focusing on safety and system performance. Dispatch Coordinators, on the other hand, coordinate field personnel and manage logistics. While both roles require communication skills and industry-specific certifications, Control Center Operators tend to work indoors in control rooms, whereas Dispatch Coordinators often work in the field or in offices coordinating activities.

What are some common challenges faced by control center operators and how can they be managed?

Control Center Operators often face challenges such as managing high-pressure situations, responding quickly to critical incidents, and handling multiple systems simultaneously. Staying calm and organized is key, as is maintaining clear communication with team members and other departments. Regular training, following established protocols, and using technology effectively can help operators manage these challenges efficiently and ensure smooth operations.

What are the key skills and qualifications needed to thrive as a control center operator?

To thrive as a Control Center Operator, you need strong problem-solving abilities, attention to detail, and typically a high school diploma or equivalent, with some employers preferring technical training or experience in related fields. Familiarity with SCADA systems, communication networks, and monitoring software is crucial, along with any relevant certifications such as NERC for energy sectors. Excellent communication, multitasking, and stress management skills help operators effectively coordinate responses and relay information in high-pressure situations. These competencies are vital for maintaining safety, efficiency, and quick decision-making in environments where real-time oversight and rapid response are critical.

What does a control center operator do?

A Control Center Operator is responsible for monitoring and managing operations from a centralized location, often using specialized software and communication tools. Their duties typically include overseeing system performance, responding to alarms or emergencies, coordinating with field personnel, and maintaining detailed logs. These operators play a crucial role in ensuring the smooth and safe functioning of facilities such as power plants, transportation networks, or security systems. Strong attention to detail, quick decision-making, and effective communication skills are essential for this role.
Control Center Operator jobs near you
Infographic showing various Control Center Operator job openings in Manassas, VA as of August 2026, with employment types broken down into 75% Full Time, and 25% Part Time. Highlights an 100% In-person job distribution, with an average salary of $58,401 per year, or $28.1 per hour.

Call Center OC Operator I (FT)

Kastle Systems

Falls Church, VA • On-site

Other

Medical, Dental, Vision, Retirement

Posted 24 days ago

Kastle Systems rating

9.1

Company rating: 9.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

3rd of 116 rated security

Job description

Kastle Operations Center Operator

Join the leader in providing smarter solutions for a safer world.

The property technology space is growing rapidly, and Kastle Systems is leading the way. Kastle Systems is the premier provider of property technology solutions, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. This is a unique and exciting opportunity for an innovative leader to come in and have an immediate impact.

Kastle Operations Center (OC) Operators are responsible for responding to alarm activations, placing outbound calls to clients to inform them of security related events; monitoring and analyzing video for security incidents, assisting clients with building and elevator access security, assisting with special projects and performing administrative functions as required. OC Operators will provide professional, accurate and efficient services to Kastle's clients. Bilingual candidates are highly encouraged to apply.

In addition to a great work environment, we provide excellent benefits (Medical/Dental/Vision, 401K, Tuition/Training Assistance, BrightHorizons Lifestyle Assistance, Wellness Program, etc.). We are proud to be a Certified Great Place to Work with awards for being a Top Work Place with Top DE&I Practices!

Sunday-Thursday, 1:00pm-9:30pm, 100% in office.

Responsibilities
  • Work closely with IT, Client Services, Project Management, Service, & Remote Video Monitoring.
  • Process all contacts received through our in-house system, or any of the phones in the Operations Center, accurately and efficiently, while maintaining a professional decorum and following all designated procedures.
  • Obtain and record all pertinent request information.
  • Initiate data update requests whenever incorrect customer or system data is discovered.
  • Process temporary "special admit" clearances for clients and their guests as requested and approved.
  • Process, disable and disregard, building arm, and Installation &Services/Field Service Representatives requests.
  • Communicate and work with other departments to resolve client issues.
  • Respond to all building emergency calls as mandated by Kastle policies and procedures. These emergencies include, but are not limited to, police dispatch requests for such items as suspicious person reports and threats on personal safety, elevator emergency calls and fire related calls.
  • Keep all Operations Center areas, and the designated work station in particular, clean and properly maintained.
  • Special projects and duties as assigned by the Shift Manager & Ass't Shift Manager
  • Interacting with technical personnel, such as Installation and Service or Systems Support, as needed.
  • Maintain positive attitude & display professionalism at all time.
Qualifications
  • High school diploma. Advanced education/associate degree preferred.
  • Prior customer service and/or security experience.
  • NTX and Alarmist qualified a plus.
  • Multilingual a plus.
  • Extensive on the job training will be provided.
  • Neat, professional appearance.
  • Available to work various shifts and holidays as needed.
  • Excellent customer service skills and phone demeanor.
  • Excellent written and oral communication skills.
  • Basic and routine troubleshooting capability – some data analysis may be required
  • Ability to interface and communicate with customers and co-workers in a clear and professional manner.
  • Excellent organizational skills and multi-tasking capability.
  • Ability to work well under pressure.
  • Good typing skills and ability to operate a standard computer terminal and keyboard.
  • Perform detailed work, interpret data, and apply knowledge and/or skills within a time-sensitive call center environment
Company Overview

Kastle Systems is the leader in managed security, with a track record of introducing innovative technologies to serve over 460M square feet of real estate globally. Clients span the commercial and multifamily real estate, education, and construction industries and the customers they serve. Delivering a world class customer experience drives everything we do, and Kastle's mission is to be our customers' best service provider and to ensure that their security the most effective, efficient and convenient. Kastle's integrated security solution, including access control, video, and remote video monitoring, significantly reduces costs and improves the critically important 24x7 performance for building owners, developers and tenants.

Equal Opportunity Statement

At Kastle, we believe that diversity makes us stronger - at work and in the world. Kastle Systems International, LLC is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, marital status, pregnancy or any other basis protected by applicable federal or state laws.

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