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Control Center Operator Jobs in Boston, MA (NOW HIRING)

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

Enhance local control center operations through active communication, acceleration of control ... Develop standard operating procedures and documentation to drive performance enhancements ...

Symbotic

Command Center Operator

Wilmington, MA · On-site

Enhance local control center operations through active communication, acceleration of control ... Develop standard operating procedures and documentation to drive performance enhancements ...

Constellis

Security Operations Center Operator

Boston, MA · On-site

$28/hr

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch ... The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather ...

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Control Center Operator information

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$62

How much do control center operator jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for control center operator in Boston, MA is $30.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.88 per hour, depending on experience, location, and employer.

What does a control center operator do?

A Control Center Operator is responsible for monitoring and managing operations from a centralized location, often using specialized software and communication tools. Their duties typically include overseeing system performance, responding to alarms or emergencies, coordinating with field personnel, and maintaining detailed logs. These operators play a crucial role in ensuring the smooth and safe functioning of facilities such as power plants, transportation networks, or security systems. Strong attention to detail, quick decision-making, and effective communication skills are essential for this role.

What are the key skills and qualifications needed to thrive as a control center operator?

To thrive as a Control Center Operator, you need strong problem-solving abilities, attention to detail, and typically a high school diploma or equivalent, with some employers preferring technical training or experience in related fields. Familiarity with SCADA systems, communication networks, and monitoring software is crucial, along with any relevant certifications such as NERC for energy sectors. Excellent communication, multitasking, and stress management skills help operators effectively coordinate responses and relay information in high-pressure situations. These competencies are vital for maintaining safety, efficiency, and quick decision-making in environments where real-time oversight and rapid response are critical.

What are some common challenges faced by control center operators and how can they be managed?

Control Center Operators often face challenges such as managing high-pressure situations, responding quickly to critical incidents, and handling multiple systems simultaneously. Staying calm and organized is key, as is maintaining clear communication with team members and other departments. Regular training, following established protocols, and using technology effectively can help operators manage these challenges efficiently and ensure smooth operations.

What is the difference between Control Center Operator vs Dispatch Coordinator?

AspectControl Center OperatorDispatch Coordinator
CertificationsOften requires safety and communication certificationsMay require logistics or transportation certifications
Work EnvironmentIndoor control rooms, monitoring systemsFieldwork, coordinating with drivers or field staff
Industry UsageUtilities, transportation, securityLogistics, transportation, emergency services

Control Center Operators primarily monitor and manage operations from a centralized location, focusing on safety and system performance. Dispatch Coordinators, on the other hand, coordinate field personnel and manage logistics. While both roles require communication skills and industry-specific certifications, Control Center Operators tend to work indoors in control rooms, whereas Dispatch Coordinators often work in the field or in offices coordinating activities.

How to become a control center operator?

To become a control center operator, candidates typically need a high school diploma or equivalent, along with relevant experience or training in operations, safety procedures, or technical systems. Many roles require knowledge of monitoring equipment, communication skills, and sometimes certifications such as OSHA or industry-specific safety training. On-the-job training is common, and strong attention to detail and the ability to respond quickly are essential skills for this role.

What are popular job titles related to Control Center Operator jobs in Boston, MA?

For Control Center Operator jobs in Boston, MA, the most frequently searched job titles are:

What job categories do people searching Control Center Operator jobs in Boston, MA look for?

The top searched job categories for Control Center Operator jobs in Boston, MA are:

Control Center Operator jobs near you
Infographic showing various Control Center Operator job openings in Boston, MA as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 19% Part Time, 4% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $63,458 per year, or $30.5 per hour.

Associate Operator, Distribution, Electric Control Centre 1

Northborough, MA • On-site

National Grid

8.5

Company rating: 8.5 out of 10

Based on 99 frontline employees who took The Breakroom Quiz

17th of 53 rated energy and utility

Great coworkers

People enjoy working here

Good employer

Learn more about National Gridexternal

$93K - $112K/yr

Full-time

Re-posted 3 days ago

Job description

About us
National Grid is hiring an Associate Operator for our Electric Control Center department in Northborough, MA.
Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.
To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.
Job Purpose
Our team is at the forefront of the green evolution. Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most, connecting them to the energy they need for the lives they live. National Grid is looking for the right individuals to grow with us as we adapt our technologies and procedures to be a leader in the new electric landscape.
The Control Room is the backbone of the Electric Operations group requiring individuals who like to be in the driver's seat and have their fingers on the pulse of the Transmission and Distribution networks. We are an industry leader in developing the electric control room of the future; integrating alternative energy sources, solar, wind, and battery; as well as integrating electric vehicles onto our distribution systems.
The Electric Control Room System Operator is a job family with expected progression from Associate Operator, Operator, Senior Operator and Lead Operator. Once hired, new Associate Operators will receive comprehensive classroom and onthe-job training to prepare for this role.
Key Accountabilities
  • The desire to learn and operate exciting new technologies
  • The ability to analyze problems while under stress is expected, and effective communication and teamwork is required, as Operators generally work together in groups of three or more.
  • Continuously monitor and operate the Transmission and Distribution systems to assure the highest level of safety, reliability, and customer service.
  • Receive and respond to high priority Police & Fire and customer calls as needed.
  • Utilize advanced applications to maintain the network within prescribed limits.
  • Analyze trouble orders, establish priorities, and dispatch personnel as required.
  • Issue switching orders or perform SCADA switching to alter the configuration of the network.
  • Direct emergency procedures to ensure the safety and reliability of the electrical system.
  • Be proactive in communicating with various stakeholders within the Company.
  • Ensure accuracy and completeness of control center logs and reports.
  • Demonstrate proficiency in applicable safety procedures.
  • This position requires high levels of attention to detail, motivation, and accountability.
  • Embrace a 12-hour rotating shift schedule at our Control Center (which creates opportunities for a more flexible lifestyle).
  • Flexibility to change schedule when needed during weather events and other emergencies is required to respond to our customer's needs.
  • Ability to work Overtime in support of company and customer needs.

Qualifications
  • Associates or Bachelor's Degree, completion of technical schooling such as in the military, equivalent working experience with demonstrated understanding to operate the Transmission and Distribution system, or related analytical or technical experience will be considered in lieu of degree requirement.
  • Equivalent experience in an electric, gas utility environment or control room environment is a plus.
  • Maturity to make independent decisions and contribute to a team dynamic.
  • Candidates must successfully pass a pre-employment aptitude assessment and a background check. Must have working knowledge of basic computer software (e.g., Microsoft Office suite).
  • Excellent written communication, oral communication, and inquiry resolution skills.
  • Our competitive rewards package includes a variety of benefits to support employee and family wellbeing.

More Information
Salary
$93k - $112k a year
National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.
This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.
National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.
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