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Control Center Operator Jobs in Boston, MA (NOW HIRING)

Symbotic

Command Center Operator

Wilmington, MA

$19.25 - $25.25/hr

Enhance local control center operations through active communication, acceleration of control ... Develop standard operating procedures and documentation to drive performance enhancements ...

Symbotic

Command Center Operator

Wilmington, MA · On-site

Enhance local control center operations through active communication, acceleration of control ... Develop standard operating procedures and documentation to drive performance enhancements ...

Constellis

Security Operations Center Operator

Boston, MA · On-site

$28/hr

The Security Operations Center (SOC) Level 1 Operator is a CCTV, alarm monitoring, and dispatch ... The Level 1 Operator will monitor several screens observing cameras, monitor access control, gather ...

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All JobsControl Center Operator JobsControl Center Operator Jobs in Boston, MA

Control Center Operator information

See Boston, MA salary details

$5

$30

$62

How much do control center operator jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for control center operator in Boston, MA is $30.51, according to ZipRecruiter salary data. Most workers in this role earn between $21.92 and $37.88 per hour, depending on experience, location, and employer.

What is the difference between Control Center Operator vs Dispatch Coordinator?

AspectControl Center OperatorDispatch Coordinator
CertificationsOften requires safety and communication certificationsMay require logistics or transportation certifications
Work EnvironmentIndoor control rooms, monitoring systemsFieldwork, coordinating with drivers or field staff
Industry UsageUtilities, transportation, securityLogistics, transportation, emergency services

Control Center Operators primarily monitor and manage operations from a centralized location, focusing on safety and system performance. Dispatch Coordinators, on the other hand, coordinate field personnel and manage logistics. While both roles require communication skills and industry-specific certifications, Control Center Operators tend to work indoors in control rooms, whereas Dispatch Coordinators often work in the field or in offices coordinating activities.

What are some common challenges faced by Control Center Operators and how can they be managed?

Control Center Operators often face challenges such as managing high-pressure situations, responding quickly to critical incidents, and handling multiple systems simultaneously. Staying calm and organized is key, as is maintaining clear communication with team members and other departments. Regular training, following established protocols, and using technology effectively can help operators manage these challenges efficiently and ensure smooth operations.

What are the key skills and qualifications needed to thrive as a Control Center Operator, and why are they important?

To thrive as a Control Center Operator, you need strong problem-solving abilities, attention to detail, and typically a high school diploma or equivalent, with some employers preferring technical training or experience in related fields. Familiarity with SCADA systems, communication networks, and monitoring software is crucial, along with any relevant certifications such as NERC for energy sectors. Excellent communication, multitasking, and stress management skills help operators effectively coordinate responses and relay information in high-pressure situations. These competencies are vital for maintaining safety, efficiency, and quick decision-making in environments where real-time oversight and rapid response are critical.

What does a Control Center Operator do?

A Control Center Operator is responsible for monitoring and managing operations from a centralized location, often using specialized software and communication tools. Their duties typically include overseeing system performance, responding to alarms or emergencies, coordinating with field personnel, and maintaining detailed logs. These operators play a crucial role in ensuring the smooth and safe functioning of facilities such as power plants, transportation networks, or security systems. Strong attention to detail, quick decision-making, and effective communication skills are essential for this role.
Control Center Operator jobs near you
Infographic showing various Control Center Operator job openings in Boston, MA as of June 2026, with employment types broken down into 1% As Needed, 77% Full Time, 21% Part Time, and 1% Temporary. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $63,458 per year, or $30.5 per hour.
Security Control Center Operator

Security Control Center Operator

Harvard University

Cambridge, MA • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 12 days ago

Harvard University rating

8.1

Company rating: 8.1 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

130th of 537 rated colleges and universities

Job description

Company Description
By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.
Why join Harvard University Central Administration?
Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.
Job Description
The Security Control Center Operator is responsible for monitoring and responding to a number of electronic systems. The SCC Operator is at the center of emergency operations for the Harvard Art Museums and a key element in the safety of persons, Art Museums collections, and other assets. The SCC operator must be alert at all times and responsive to requests for assistance from any location.
Job-Specific Responsibilities:
  • Monitor the Video Surveillance System and report any technical issues to the manager.
  • Monitors video surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display.
  • Monitor the Electronic Access Control System and
  • Controls and monitors access and egress points of the building.
  • Monitor the Intrusion Detection System and respond as directed to verify alarms and direct proper response.
  • Answer the SCC telephone and log calls as directed.
  • Monitor the Panic/Duress Alarm System, log all activations and direct proper response.
  • Maintain continual contact with the Harvard University Police Department (HUPD) dispatch center.
  • Monitor the Artwork Protection System, log and direct proper response to alarms.
  • Maintain accurate records of SCC activity and prepare reports as directed.
  • Act as the Emergency Operations Coordinator until directed otherwise by security management.
  • Take immediate action to direct response and coordination in any emergency.
  • Follow such directives, policies, and procedures as may be provided for SCC operations, or the verbal instructions of authorized management personnel.
  • Other security and administrative duties as needed, including the ability to patrol the buildings.
  • Adhere to Harvard University confidentiality agreement.
  • Seeks to minimize or contain conflict and engages Security Manager when needed and as instructed.
  • Completes incident reports as necessary and submits such report to the Security Manager.
  • Works closely with other Harvard Art Museums services and staff members to ensure the effective coordination of service efforts using radio and other modes of communication. Acts as a highly visible representative of the Harvard Art Museums Security staff.
  • Presents a professional image in accordance with established uniform and appearance standards
  • Maintains a constructive and positive demeanor. Engages with all visitors and staff in a professional and courteous manner.
  • Other duties as needed or required.

Qualifications
Basic Qualifications are the minimum requirements a candidate must meet to be considered for this role.
  • High school diploma or equivalent with at least three years of related experience required.

Additional Qualifications and Skills:
Some college and/or experience in the security field desired; strong oral and written communication and interpersonal skills, with the ability to communicate effectively throughout all levels of the organization; demonstrated skills in computer operation, administration, communication, and on-the-spot decision making; ability to write reports and transmit such reports to management in a timely and efficient manner; ability to direct persons, operate under pressure, and follow procedures; attention to detail; reliability and punctuality; the ability to respond quickly to emergency situations, which may include moving quickly through a multi-story museum building; experience with computer-based fire and security (motion detection, access control, and CCTV) systems desired; ability to lift and use a fire extinguisher; training in (or ability to be trained in) CPR and/or first aid desirable.
Additional Information
  • Standard Hours/Schedule: 40 hours per week
    • Schedule: Days and Hours: Tuesday, Wednesday, Thursday, Friday, Days Off: Sunday & Monday
      • Saturday 3 PM - 11 PM
      • Tuesday: 3 PM - 11 PM
      • Wednesday: 3 PM - 11PM
      • Thursday: 3 PM - 11 PM
      • Friday: 3 PM - 11 PM
      • Saturday: 3 PM - 11 PM
  • Visa Sponsorship Information: Harvard University is unable to provide visa sponsorship for this position
  • Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings: Identity and Criminal
  • Other Information:
      • Will be required to wear a uniform provided by the Museums. Must present a clean, neat, uniform, and professional image at all times.
      • The Harvard Art Museums are open year-round, so this position will be scheduled to work on some holidays.
      • This position will have a 3-month orientation and review period.
  • Emergency Status Designation: Critical Operations Personnel. Overtime is mandatory if coverage is needed to fill shifts on weekends, evenings, and in emergency situations.

#LI-SS1
Work Format Details
This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.
Salary Grade and Ranges
This position is salary grade level 048. Please visit Harvard's Salary Ranges to view the corresponding salary range and related information.
Benefits
Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to:
  • Generous paid time off including parental leave
  • Medical, dental, and vision health insurance coverage starting on day one
  • Retirement plans with university contributions
  • Wellbeing and mental health resources
  • Support for families and caregivers
  • Professional development opportunities including tuition assistance and reimbursement
  • Commuter benefits, discounts and campus perks

Learn more about these and additional benefits on our Benefits & Wellbeing Page.
EEO/Non-Discrimination Commitment Statement
Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.
Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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