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Contractual Remote Chat Operator Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications. * Test and debug programs according to detailed ...

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications. Knowledge of ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

The Chamber of Commerce of West Alabama

Forklift Operator

$17.50 - $20.50/hr

Remote Office Administrative Assistant KYNY Group Location: 873 Dunbarton Rd, Montgomery, AL, 36117 ... or chat. Monitor and manage email inboxes, responding to routine inquiries and flagging urgent ...

Trojan Storage

Remote - Customer Experience Representative

$16.50 - $22.25/hr

Trojan Storage is the best self-storage operator in the business with over 40+ locations in the U.S ... Delight customers through multichannel communications including phone, email, chat, and video.

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Contractual Remote Chat Operator information

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$90

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$100

How much do contractual remote chat operator jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for contractual remote chat operator in the United States is $94.95, according to ZipRecruiter salary data. Most workers in this role earn between $92.79 and $96.15 per hour, depending on experience, location, and employer.

What is the difference between Contractual Remote Chat Operator vs Customer Service Representative?

AspectContractual Remote Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes specific trainingHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, online chat platformsRemote or on-site, call centers or office settings
Employer & Industry UsageCompanies offering online support, e-commerce, tech firmsRetail, telecom, banking, and various service industries
Search & Comparison IntentFocus on online chat roles, contractual workBroader customer support roles, full-time or part-time

Contractual Remote Chat Operators primarily handle online chat support on a contractual basis, often with minimal formal credentials, working remotely for tech or e-commerce companies. Customer Service Representatives may work in various environments, including call centers or offices, and often require more extensive training. Both roles serve customer support functions but differ in work setting and employment type.

What are some common challenges faced by contractual remote chat operators, and how can they be managed effectively?

Contractual remote chat operators often encounter challenges such as managing high volumes of simultaneous chats, maintaining consistent communication quality, and handling difficult or upset customers without face-to-face cues. To manage these effectively, it's important to develop strong multitasking and organizational skills, stay updated on product or service information, and use resources like FAQs and escalation protocols. Regular communication with team leads and participating in training sessions can also help operators stay aligned with best practices and improve performance.

What are the key skills and qualifications needed to thrive as a contractual remote chat operator?

To thrive as a Contractual Remote Chat Operator, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, high-quality support and maintaining customer satisfaction in a remote environment.

What is a contractual remote chat operator?

Contractual Remote Chat Operators are professionals who interact with customers or clients via online chat platforms while working remotely. They are typically hired on a contract basis, meaning they work for a specific period or project rather than as permanent employees. Their main responsibilities include answering questions, providing support, and resolving issues through text-based communication. This role requires strong written communication skills, a reliable internet connection, and the ability to multitask efficiently. Many businesses use remote chat operators to provide customer service outside of traditional office locations.
What cities are hiring for Contractual Remote Chat Operator jobs? Cities with the most Contractual Remote Chat Operator job openings:
What are the most commonly searched types of Remote Chat Operator jobs? The most popular types of Remote Chat Operator jobs are:
What states have the most Contractual Remote Chat Operator jobs? States with the most job openings for Contractual Remote Chat Operator jobs include:
Contractual Remote Chat Operator jobs near you

Remote Help Desk Specialist

Terrestris LLC

Remote

Temporary

Medical, Life, Retirement, PTO

Re-posted 12 days ago

Job description

Are you looking for a Challenge? Looking for an innovative organization and the opportunity to learn and grow professionally? We are seeking a Temporary Remote Help Desk Specialist to support the Internal Revenue Service (IRS) Criminal Investigation (CI).
I've never heard of Terrestris. What do you do?
At Terrestris, we leverage technology to create better mission outcomes through better human performance. We form strong client and team relationships through transparency and strive to create an environment where our team can let their excellence shine through. By finding, developing, and incorporating new ideas, we provide memorable services. Rooted in the USMC values of honor, courage, and commitment, Terrestris seeks to deliver extraordinary value to the American people by helping the Government become more efficient and effective.
So, what will the Remote Help Desk Specialist at Terrestris do?
Big picture, The Help Desk Specialists User Support (US) provides Helpdesk (HD) support to over 4000 customers at over 250 posts of duty (POD) nationwide and several international offices. In addition to responding to customers via the telephone and other services, contractors will help educate the customers regarding options for self-service, as appropriate, and process tickets from the various ticket queues. Employees will provide support in ensuring emails are addressed timely by responding to the email or processing the request. Employees will also provide support in resolving customers' problems via ticket queue, whether it will be reaching out to resolve an issue or escalating to a service provider for further triaging.
What does a typical day look like for the Remote Help Desk Specialist?
You will:
  • Provide remote support to other US staff and to CI customers.
  • Aid in user account management, including but not limited to adding, removing, and maintaining account access to various resources.
  • Apply customer service and customer support principles and methods.
  • Install systems in customer organizations.
  • Install primary and peripheral computer software and hardware.
  • Troubleshoot and resolve problems on desktop computers, laptop computers, and/or applications or software for customers.
  • Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications.
  • Test and debug programs according to detailed requirements and submit results.
  • Provide support in customer service, help resolve user accounts, and troubleshoot the configuration of software and/or Operating Systems.
  • Provide support in testing software deployment by testing and submitting survey results.

What qualifications do you look for?
You might be the Specialist we're looking for if you have:
  • Proficiency in laptop and desktop computers and Operating Systems and hardware technologies and strong customer service skills, both oral and written.
  • 1-2 years of IT help desk support
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • An ability to follow knowledge articles and articulate instructions in a chat, phone, email, and within the documentation a support session to assist customers.
  • An ability to assist multiple customers at a time when possible.
  • An ability to open and monitor the status of trouble tickets and add pertinent information into the current US ticketing system, Service Now or any other required ticket documentation system, to include steps leading to resolution or escalation.
  • Skillset to troubleshoot and resolve end-user hardware and software problems in accordance to US Standards and practices.
  • Customer service experience in a call center or equivalent.
  • Ability to work remotely from home.
  • High school diploma or equivalent.
  • Associate's degree in IT or equivalent experience preferred.
  • Must be a US citizen.

What kind of benefits does Terrestris Offer?
We offer outstanding benefits including health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, and work-life programs. Our award programs acknowledge employees for exceptional performance and superior demonstration of our service standards. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in our benefit programs. Other offerings may be provided for employees not within this category.
Terrestris is an Equal Opportunity Employer (EOE). Qualified applicants are considered for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, or veteran status. Applicants must be authorized to work in the U.S.
DILBERT © 2018 Scott Adams. Used By permission of ANDREWS MCMEEL SYNDICATION. All rights reserved.

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