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Contractual Remote Chat Operator Jobs (NOW HIRING)

Terrestris LLC

Remote Help Desk Specialist

Participate in remote chat service delivery regarding equipment configuration, operating systems, utility programs, and software applications. * Test and debug programs according to detailed ...

Oates Energy

Chat Support Agent

Jacksonville, FL · On-site +1

$26 - $37/hr

This is a remote position. Summary Our Administration division is looking for a committed and ... operating procedures. * Record all client communications and case specifics accurately in the ...

Social Discovery Group

Companion

$15.25 - $18.50/hr

Companions - Chat Operators Social Discovery Group (SDG) solves the problems of loneliness ... REMOTE OPPORTUNITY to work full-time; * The initial pay level or pay range for this role will be ...

Immersion Consulting

IT Project Manager

$100K - $119K/yr

Proficient in remote chat service delivery and knowledge of the capabilities and limitations of equipment configuration, operating systems, utility programs, software applications. Knowledge of ...

Maximus

CSR I Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR I Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... standard operating procedures such as filling out timesheets, adhering to privacy rules and ...

Maximus

CSR II Operations (Temporary, Remote McAllen, TX)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

Maximus

CSR II Operations (Temporary, Remote Lawrence KS)

VA · On-site +1

$16 - $21.75/hr

... chat and web browsers to perform their duties. The processes that the Customer Service ... operating procedures, such as, filling out timesheets and adhering to privacy rules - May be ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

(Remote) Project Manager

Walnut Bottom, PA · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

(Remote) Project Manager

Tennessee, IL · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

(Remote) Project Manager

Virginia, IL · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

(Remote) Project Manager

Florida, NY · Remote

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

Cayenta

Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI ... contractual commitments. Project Delivery & Critical Issue Resolution * Adhere to the schedule of ...

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Contractual Remote Chat Operator information

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$100

How much do contractual remote chat operator jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for contractual remote chat operator in the United States is $94.95, according to ZipRecruiter salary data. Most workers in this role earn between $92.79 and $96.15 per hour, depending on experience, location, and employer.

What is a contractual remote chat operator?

Contractual Remote Chat Operators are professionals who interact with customers or clients via online chat platforms while working remotely. They are typically hired on a contract basis, meaning they work for a specific period or project rather than as permanent employees. Their main responsibilities include answering questions, providing support, and resolving issues through text-based communication. This role requires strong written communication skills, a reliable internet connection, and the ability to multitask efficiently. Many businesses use remote chat operators to provide customer service outside of traditional office locations.

What are the key skills and qualifications needed to thrive as a contractual remote chat operator?

To thrive as a Contractual Remote Chat Operator, you need excellent written communication skills, fast and accurate typing, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, live chat platforms, and basic troubleshooting tools is typically required. Strong problem-solving abilities, patience, and professionalism help you stand out in handling diverse customer inquiries. These skills and qualities are crucial for delivering efficient, high-quality support and maintaining customer satisfaction in a remote environment.

What are some common challenges faced by contractual remote chat operators, and how can they be managed effectively?

Contractual remote chat operators often encounter challenges such as managing high volumes of simultaneous chats, maintaining consistent communication quality, and handling difficult or upset customers without face-to-face cues. To manage these effectively, it's important to develop strong multitasking and organizational skills, stay updated on product or service information, and use resources like FAQs and escalation protocols. Regular communication with team leads and participating in training sessions can also help operators stay aligned with best practices and improve performance.

What is the difference between Contractual Remote Chat Operator vs Customer Service Representative?

AspectContractual Remote Chat OperatorCustomer Service Representative
CredentialsBasic communication skills, sometimes specific trainingHigh school diploma or equivalent, customer service training
Work EnvironmentRemote, online chat platformsRemote or on-site, call centers or office settings
Employer & Industry UsageCompanies offering online support, e-commerce, tech firmsRetail, telecom, banking, and various service industries
Search & Comparison IntentFocus on online chat roles, contractual workBroader customer support roles, full-time or part-time

Contractual Remote Chat Operators primarily handle online chat support on a contractual basis, often with minimal formal credentials, working remotely for tech or e-commerce companies. Customer Service Representatives may work in various environments, including call centers or offices, and often require more extensive training. Both roles serve customer support functions but differ in work setting and employment type.

What cities are hiring for Contractual Remote Chat Operator jobs?

Cities with the most Contractual Remote Chat Operator job openings:

What are the most commonly searched types of Remote Chat Operator jobs?

The most popular types of Remote Chat Operator jobs are:

What states have the most Contractual Remote Chat Operator jobs?

States with the most job openings for Contractual Remote Chat Operator jobs include:

Contractual Remote Chat Operator jobs near you

Medical Advice Chat Operator

National Veterinary Associates

Los Altos, CA • Remote

$22 - $24/hr

Full-time

Posted 8 days ago

National Veterinary Associates rating

5.8

Company rating: 5.8 out of 10

Based on 281 frontline employees who took The Breakroom Quiz

32nd of 52 rated veterinary

Job description

Description - Applicant MUST live in California 

Make a difference in hundreds of lives a week! We are looking for a dedicated, full-time, self-driven individual who can help our teams and our clients with medical advice and questions on our online chat platform. This position is a great opportunity for Assistants, Technicians, and RVTs to utilize their medical skills and knowledge to help patients online. This will be a very busy and demanding role that is customer service focused and heavy on CSR responsibilities. 

Chat Operator Responsibilities 

As a member of our Chat Team your responsibilities will include: 

  • Offer genuine client service while assisting our clients via chat or phone. 

  • Keep a positive attitude for your remote team members, Adobe team members, and our clients. 

  • Work as a team to give our clients the best customer service possible. 

  • Have excellent communication skills (written and oral). 

  • Manage high volume chat system. Accurately and efficiently answer chats and assist with phone calls as needed. 

  • Schedule appointments for 20+ doctors which work in multiple locations that see different types of animals. Also schedule Technician appointments for vaccines, nail trims, blood draws, anal glands, etc. 

  • Have a great phone and chat voice (interactive, positive, calming). 

  • Work well within the CSR team and with the other departments in our hospital. 

  • Be detail oriented: Collect correct client/patient information, relay correct information to doctors/ technicians/ other departments, type notes in patient records, give accurate information to our clients. 

  • Review and transcribe doctor voice mail messages at various times throughout the day. 

  • Correct appointments as needed and follow up with team members and manager about incorrect appointments. 

  • Contact clients for doctors or techs as needed. 

  • Contact no show appointments for rescheduling. 

  • Additional projects will be added as training and aptitude allow. 

Expectations Unique to Remote Position 

This is a full-time position of 40 hours/week -MUST BE AVAILABLE SATURDAYS

Remain logged in and reachable by Adobe staff email and Microsoft Teams throughout shift. 

Clearly communicate with direct manager using Microsoft Teams, Email, Phone, or Vocera. 

For the first month: weekly online meetings with direct manager. Then bi-weekly online meetings with direct manager. 

Bi-Monthly staff meeting (ability to attend virtually) with direct manager and Client Services team. 

Keep detailed daily log of all equipment complications. Email to IT Manager and Direct Manager at the end of shift. 

Follow all Adobe Animal Hospital policies including attendance and tardy policies. 

Ability to trouble shoot basic computer, internet, chat, and phone issues as they arise. 

Qualifications 

Workspace and environment requirements  

Dedicated work desk that will accommodate a desktop computer and full-size phone. 

Adequate internet connection. IT will assist with this and let you know the specifications. 

Distraction free work environment just like you were working in the hospital. A remote position is not a substitute for child or elder care. 

Skills 

Experienced with multi-tasking 

Professional written and oral communication skills 

Strong work ethic 

Ability to stay on task without direct supervision 

Creative problem solver 

Independent 

Self motivated 

Client focused 

Able to effectively prioritize 

Requirements for Applying 

  • Minimum of two years previous veterinary medical experience as an Assistant, Technician, or RVT 

  • Must be able to work 40 hours/week

  • Computer experience 

  • Experience with a multi-line phone system 

  • Must be at least 18 years old, high school diploma, fluent in English (written and oral). 

  • Must be comfortable sitting and/or standing for long periods of time and be able to operate a computer and phone. 

  • Must be in an environment without distractions

  • Must be available to work one weekend day per week, and 2+ holidays per year

  • Must live within 3 hours of main hospital in Los Altos

Pay Range

  • The base hourly range for this position is $22.00 - $24.00. Our pay ranges are primarily determined by role, level, and location. The range provided for each job posting reflects the minimum and maximum target for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

What National Veterinary Associates employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About National Veterinary Associates

Sourced by ZipRecruiter

National Veterinary Associates, based in Agoura Hills, CA, US, is a leading provider in the veterinary healthcare industry. Established in 1996, it operates independently owned veterinary practices across the United States, Canada, Australia, and New Zealand. With a passion for pet health, National Veterinary Associates supports over 1000 veterinary hospitals and pet resort entities. Though their website, nva.com, doesn't explicitly describe their mission, it is evident that their aim is to empower veterinarians with the resources they need to provide high-quality, compassionate pet care services. They have made remarkable strides in advancing veterinary medicine, which is a testament to their industry influence and commitment.

Industry

Veterinary services

Company size

10,000+ Employees

Headquarters location

Agoura Hills, CA, US

Year founded

1996

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